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Read the following text,and take notes of important information and useful words and expressions in the right column while reading.

As people begin to travel,they want to feel as safe as possible throughout the entire experience of staying in a hotel,and that experience will begin with the front desk staff.Guests will look to the front desk staff to explain the new procedures and ensure that all sanitation guidelines are being kept up with daily.Front desk professional positions are the top positions job seekers want.Here are the top 7 skills employers are looking for in front desk professionals.

guideline 指导原则

e.g.What’s your guideline in choosing songs for your audience?

Neat and professional appearance

The lobby may be the first thing a hotel guest sees when checking in,and the front desk agent is the first person he or she meets.These professionals are basically the face of the establishment,and employers are looking for individuals who will take pride in this role and be the representation of their brand.Guests will need to see front desk staff cleaning the reception desk area between each interaction,as well as sanitizing their hands and wearing a mask.

Speaking multiple languages

Whether you’re working the desk at a hotel in New York City or Jackson Hole,you’re likely to encounter visitors from all over the world.If you’re proficient in more than one language,make sure you mention this on your resume.

Problem solving skills

Even the best hotel has disappointed guests from time to time.For this reason,employers want to hire front desk professionals who can think on their feet and solve problems as they arise.

Stamina to stand for long periods

You won’t be spending much time sitting down if you’re working as a front desk agent,porter or concierge.For most of your day,you’ll need to be on your feet and assisting guests with checking in and checking out,transporting luggage and other activities.Sure,you can wear comfortable (neat and professional) shoes,but you’ll need tireless leg and core muscles as well.

Ability to stay calm under pressure

While it would be nice if you only need to focus on one thing at a time,most jobs for front desk professionals require multitasking in a fast-paced environment.At any given moment,you may need to answer the phone,greet a guest,sign for a package and process a credit card transaction simultaneously.

Strong interpersonal skills

It takes a team to run a hotel,and you might not always see eye to eye with everyone on it.If you’re applying for a front desk position,make sure the employer knows that you are skilled at functioning on a team and getting along with a variety of different people.

If you don’t know your way around the Microsoft Office suite of software programs,you’re going to have difficulty landing a front desk job.Nearly every posted position mentions basic computer skills,and some have even more detailed requirements.Candidates with experience using hotel property management software are going to have the most luck securing available jobs.

Some front desk staff duties will be changing as we move through different reopening phases of the pandemic,so you may have less interaction with guests.You need to disinfect surfaces more often,and potentially use more technology for the check- in/check-out process than before.The core skills will still be important in making the guests feel safe.

Task 1　Answer the following questions ORALLY with information and expressions in your note.

1.How many skills are the employers looking for in front desk professionals?

2.Does the employer in front desk speak France?

3.What kind of abilities does the employer in front desk have?

4.Is there no need to communicate with different people?

5.How does the employer in front desk do the check-in/check-out during the pandemic period?

Task 2　Read the text and decide whether the following statements are true (T) or false (F).

(　)1.Front desk professional positions are the top positions job seekers want.

(　)2.If you’re proficient in more than one language,there is no need to mention this on your resume.

(　)3.To be a good check-in professional,you should persist in your job.

(　)4.You need to have an ability of mastering computer skills.

(　)5.You may have more interaction with guests during the pandemic.

Task 3　Complete the sentences with words and phrases in the box.

1.Her decision to cancel the concert is bound to_______________her fans.

2.Giving up smoking had a magical effect on his_______________.

3.Good_______________are able to influence and motivate people.

4.What’s your_______________in choosing songs for your audience?

5.A virus that passes from animals to humans can cause a______________.