Part I　Listening

Listen to the following dialogues,and fill in the blanks with the information you’ve heard.Role-play the dialogues to finish a complete situational setting.

★Dialogue 1　Confirming the luggage with the concierge

Concierge:Welcome to our hotel,sir.I’m Rio,chief concierge of the hotel.

Cheng Yu:Good morning.

Concierge:Is your luggage all here,sir?

Cheng Yu:Yes,sir.

Concierge:1._____________?

Cheng Yu:There are 22 together.

Concierge:Let me count it...Yes,you have 2._______________.Is that correct?

Cheng Yu:Exactly.Please tag the luggage.

Concierge:Alright.We’ll do that right away.Please take these luggage tags and ask your members 3._____________.

Cheng Yu:I’ll take care of it.Should they attach the tags to their luggage?

Concierge:Yes,thank you.Now,I’ll 4._____________,and leave your luggage to our bellmen who will put it in a neat line and net it near the entrance gate.

Cheng Yu:OK.5._____________?

Concierge:We will do so after you have completed check-in and I get a copy of the rooming list from the front desk receptionist.

Cheng Yu:How soon will the luggage arrive in the room?

Concierge:Usually it’s about five minutes,but since yours is a large group and we have to send the luggage floor by floor,6._____________.Oh,here you are at the check-in desk.

Cheng Yu:Thanks.

★Dialogue 2　Check-in

Clerk:Good morning.Can I help you?

Cheng Yu:Yes,please.1._______________.

Clerk:Do you have reservations?

Cheng Yu:Yes,Chengdu CITS has booked 20 rooms for us from July 1st to July 3rd.

Clerk:Could you please 2._______________?

Cheng Yu:The US Computer Association Delegation.

Clerk:Just a moment,please.Yes,20 twin rooms for three nights.

Cheng Yu:That’s right.3.______________.

Clerk:Thank you.Here are the keys to the rooms.Do you need morning call service?

Cheng Yu:Yes,please.8:00 a.m.for tomorrow morning and 9:00 a.m.for the rest of the days.

Clerk:And 4.______________.The breakfast will be served at the Jinjiang Restaurant on the 3rd floor.

Cheng Yu:Thank you.

Clerk:5.______________.We hope you will enjoy your stay with us.

★Dialogue 3　Checking in the Hotel and Complaining Facilities

Cheng Yu is the local guide accompanying guests from American Import & Export Corporation,consisting of 20 members.Joe Smith is a business manager of this company.They have just arrived at the hotel and are ready to check in.A receptionist is attending them.After check-in,there is something wrong with facilities in the room.Joe asks for the help.Now practice speaking the following dialogues.

·At the front desk

Receptionist:Good afternoon,sir.1.____________________________________?

Cheng Yu:Good afternoon! I am Cheng Yu,the local guide of Chengdu CITS.I have booked 20 rooms in your hotel.

Receptionist:Wait a minute,please.2.____________________________________.Yes,we are holding 20 twins for two nights for your group.

Cheng Yu:That is right.Are the rooms ready now? The guests got up so early in the morning that they are very tired now.

Receptionist:I’m sorry to say that 2 rooms are not ready yet.Our hotel is very busy today.But I will ask the housekeeping department 3.___________________________.

Cheng Yu:Please hurry up.By the way,there is a couple in my group who are travelling with their 13-month-old baby.4.____________________________________?

Receptionist:Of course.But our hotel will have to charge an extra $10 per night for the cot.

Cheng Yu:Let me talk to the couple and see if they would like to pay.(a minute later) OK.Here is $20 for 2 nights.

Receptionist:Thank you.And Mr.Smith,do you have a group visa?

Joe:Yes,here you are.And this is my passport.

Receptionist:Thanks.Here are the room keys of your group.5.___________________.

Joe:Thank you.

Cheng Yu:Has the check-in luggage arrived? We’ve got altogether 26 pieces.

Receptionist:Yes.I will ask the bellman to 6.________________________________.Here is your group visa and receipt.Please keep them well and hope you enjoy your stay.

Cheng Yu:Thank you.

·In the guestroom

Cheng Yu:What’s wrong with you,Mr.Smith?

Joe:7.____________________________________.I couldn’t turn it off.That water is everywhere now.

Cheng Yu:Really? Let me tell the 8.__________________in the hotel.

Plumber:Sorry,I’ll deal with it quickly.

(Ten minutes later)

Plumber:All right,everything is OK.

Joe:Thank you,but you should 9.__________________before the guests come.

Plumber:I’m awfully sorry.It’s our fault.

Cheng Yu:My guest has put forward a piece of good advice to your hotel.For the long-run,you have to accept it.I hope you will not bring something 10._______________to any tourist.

Plumber:Yes,you are right.I’ll tell the manager as quickly as possible.I’m sure it will never happen again.