（二）信的种类

1.邀请信

邀请信的目的是邀请对方参加某种聚会、庆典、会议等。在写作时应注意：

（1）时态 通常用现在时或将来时。

（2）语气 公事邀请正式，私人邀请比较轻松，显示诚意和热情。

（3）内容 应包括向收信者介绍要参加的是什么活动。该活动的背景、现状、举行此活动的目的等。不要忘了，一定要告知被邀请者整个活动的时间安排及地点。

（4）最后 一定要注明联系方式。

（5）结尾 要加上“如能参加，不胜感谢”之类的话。

例：

Dear Mr.and Mrs.Johnson，

As the parents of the bride，we would like to take this opportunity to invite you to the wedding of our daughter，Sandra Green to her fiancéAdam Locke.On this joyous occasion，we wish to share the day with our closest friends and family members.

Children grow faster than any of us can imagine，the time is upon us to watch our child grow and flourish into a new stage of her life.He proposed while the two of them were on vacation，she happily accepted and now they are to be married.

The formal event will be located at the Fire Lake Golf and Country Club on the fifteenth of August at three o’clock in the afternoon，two thousand and ten.

Please RSVP by the fifteenth of June to ensure attendance.

We hope to see you there，to enjoy this special day with friends and family.

Sincerely Yours，

Pam and John Green

内容大意：

作为新娘的父母，我们真诚地邀请您参加我们女儿Sandra Green和她的未婚夫Adam Locke的婚礼。在这幸福的时刻，我们希望同至亲好友分享我们的快乐。

孩子们成长的速度超出了我们的想象。我们看着他们长大成人进入他们生命的新阶段。新郎是在他们二人度假时向我们女儿求婚的，女儿高兴地接受了。现在他们就要步入婚礼殿堂。

正式的仪式将在火湖高尔夫乡村俱乐部举行。时间是2010年8月15日，下午3点。

请于6月15日前回复我们是否参加。

我们希望您能在这个特别的日子与朋友和家人共聚。

2.感谢信

感谢信的目的是感谢别人的邀请、款待、帮助，面试等。在写作时应注意如下几点内容。

（1）时间 活动之后应尽快答谢。尤其是申请工作或学校的面试，应在面试后的24小时内写感谢信。

（2）时态 过去时、现在时和将来时。

（3）语气 公事信件正式，私人信件比较轻松，显示诚意。

（4）内容 简要介绍行为的背景、现状、写信者的收获、感受，对行为发出者的感激、感谢。对工作和学习面试的感谢信应表明自己对该公司或学校的兴趣所在，还可直接提出自己对该工作的要求和看法。不要忘了强调自己是他们最好的选择。

（5）最后 如果是对面试的感谢信，要强调写信者正期待着收信者的决定。

（6）结尾 再次感谢。

例：

Dear Mr.Adams，

I would like to thank you for taking the time to interview me for the position of hotel manager on December 14^th.

I appreciate the time that you spent discussing the responsibilities of the position.I believe that my credentials make me an ideal candidate for the position.As I mentioned in my interview with you，I already have 7 years experience as a hotel manager.I am very organized and have a high attention to detail.I also believe that the customer is the most important asset，so I always treat them with the utmost respect.

I look forward to hearing your decision about the position.You can contact me at 56782341，if you have any further questions，I’d be more than willing to come in and discuss them with you.Thanks again for the opportunity to interview with Nagata Resorts.

Sincerely，

Chad Ulster

内容大意：

感谢您在12月14日给我机会面试以争取饭店经理的职位。

我同样不胜感谢您花时间讨论这个职位的职责。我相信证书足以使我成为理想的候选人。我在面试中已经提到，我已有7年的饭店经理的经历。我是个非常有条理的人，注重细节。我深信，客人就是最重要的财源，所以我总是对他们抱以尊重。

期待着您的决定。您可电话联系我：56782341。如果您需要更多的了解，我非常愿意与您见面商讨。对您给我的面试机会再次表示感谢。

3.抱怨信

抱怨信的目的是对收信者表明自己的不满。其不满的缘由来自于所购买的物品、所接受的服务、所受到的干扰等。写作中应注意以下几点。

（1）时间 发现问题应及时提出。

（2）时态 过去时、现在时和将来时。

（3）语气 对商品和服务等的不满语气要正式，对邻里的干扰要有说服力。

（4）内容 说明要抱怨的问题是什么。说明物品、服务人员等的细节，包括购物或接受服务的时间、地点，物品名称，出现的问题的细节描述，等等。另外，写信者要在信中提出具体的补救措施。总体是以说明事实和提出补救要求为主。

（5）最后 应理性地表示一些客套。

（6）结尾 应加一句写信者期待问题解决的方案之类的话。

例：

Dear Sir or Madam，

I have recently ordered a new pair of soccer cleats（item#6542951）from your website on June 21^st.I received the order on June 26^th.Unfortunately，when I opened it I saw that the cleats were used.The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go.My order number is AF26168156.

To resolve the problem，I would like you to credit my account for the amount charged for my cleats，I have already and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter.I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.If you need to contact me，you can reach me at 123-4567890.

Sincerely，

Ken Thomas

内容大意：

我6月21号在你们的网站定了一双足球防滑鞋（货号是6542951）。6月26号我收到货物。很糟糕，我打开包装看到的是一双旧鞋。防滑鞋表面非常脏，左脚趾的地方还有一个小裂口。我的订单号是AF26168156。

我希望的解决方法是您将鞋款退回我的账户。因为，我已经从附近的运动商店买了一双新的防滑鞋。所以，如果你们再寄给我一双，我就有两双同样的鞋了。

谢谢你们花时间看信。许多年来我一直对你们的公司很满意，这是我第一次遇到麻烦。如果需要跟我联系，可以电话联系我：123-4567890。

4.道歉信

道歉信的目的是向对方道歉、解释、说明对方提出的问题。实际上道歉信也是一种答复。写作时应注意以下几点。

（1）时间 越早回复对方提出的问题越好。

（2）时态 一般用过去时、现在时或将来时。

（3）语气 私人信件要直接承认错误，承担责任，真诚地表示道歉。公事信件需要平等对待对方，解释、说明问题的缘由，真诚地表示抱歉。

（4）内容 应表示抱歉，说明问题的根源，提出补救方式，保证今后改善。

（5）最后 再次表示道歉。

（6）结尾 希望对方对问题解决的结果满意。

例：

Dear Martin，

Please regard this as a letter of apology for the recent problems that I caused you by moving your belongings in the parking garage without your permission.

Believe me I had no intention of causing you any problems.Over the long weekend I decided to rearrange my space in the garage and install some new shelving on the front wall opposite my parking space.While I was at it I thought I would also tidy up the entire garage.It was during that process that I noticed that your boxes of books were stored，what I thought was，dangerously close to the electric heating element.So，I took the liberty of moving those boxes to the other side of the garage.It didn’t occur to me at the time that this would block the entry and exit on the passenger side of your vehicle.

After you brought this to my attention Monday evening I immediately moved your boxes back to where they were stored originally.As you suggested，by stacking them carefully I was able to place them so that there was sufficient safe clearance from the heating element.I trust you will find everything in order now.

I’m really sorry that I didn’t check with you first before moving your belongings.I can now see how it would have upset you to return after the holiday weekend and find your belongings moved for no apparent reason.All I can say is that it won’t happen again.

Sincerely，

Jeff Gibson

内容大意：

请把这封信看做是我对最近发生的问题的道歉。我没有经过你的允许就把你在车库里的东西挪动了。

请相信，我并不是有意给你制造麻烦。那个长周末，我决定清理车库，在我的停车位对面的墙上加新的架子。在做这件事时，我想还是把整个车库都整理一下。整理的过程中，我发现你的书箱。我以为这些箱子靠近电暖设备会很危险，就把它们挪到了车库的另一边。我当时没有想到这样会堵住你的车门。

你周一晚上告知我这件事后，我立刻把你的箱子搬回到了原来的地方，并按你的意思小心地把它们摆放在离电暖设备足够安全的地方。我相信，你会发现一切都已安顿停当。

非常抱歉，我事先没有跟你打招呼就挪动你的东西。我能想象当你长周末回来发现自己的东西被莫名其妙地搬动时的懊恼。不过，以后这种事情不会再发生了。

5.介绍信

介绍信实际上是自我推荐信，其目的是希望收信者对写信人所希望展示的角度有更清楚的了解。这种信可单独发送，也可将其内容插在感谢面试的信中。写作时应注意以下几点。

（1）时态 以现在时为主。

（2）语气 应坦白、客观、明确。以陈述的语气，不夸张、不谦卑。

（3）内容 介绍的目标不同，则侧重点不同。选择好侧重点，强调其侧重点。

（4）最后 提示自己愿意同对方合作或加入对方之类。

（5）结尾 别忘了祝愿对方的事业或工作等。

例：

Dear Ms.Campion，

It was a pleasure meeting you briefly at last week’s Board of Trade event.It’s amazing that we both earned our undergraduate degrees at the same university.

I was fascinated by your introduction on the history about your company over the past，almost half-century.

As I was mentioning to you，Final Edition Publications is a specialty publisher that focuses on corporate publications including annual reports，corporate profiles and corporate histories.We have been in business for over 15 years and during that time have grown from a two-person start-up，to a serious corporate publisher with over 100 employees.We have been contracted by over a dozen famous companies to produce both annual and special occasion publications on their behalf.

After our chat at last week’s meeting，it occurred to me that with your company approaching its 50th anniversary，it would be the perfect occasion to produce a Corporate History to celebrate your company’s first half-century.It so happens，that these are exactly the types of corporate publications that we specialize in here at Final Edition.In fact，we have produced corporate histories for a number of companies.

Please feel free to call me at 745-2398 so that we can discuss this further.

Yours truly，

Raymond Gaudet

Manager，Corporate Programs

内容大意：

上周在商会上与您的简短见面令我感到非常愉快。我们竟然毕业于同一个学校，太巧了。

您在会上对贵公司近半个世纪历史的介绍令我印象深刻。

正如我跟您提到的，“终版出版”是非同一般的出版商，侧重于公司出版物，包括年度报告、公司形象以及公司历史等。我们从事这个行业已经15年了，从一开始的二人公司发展到今天的100多名员工。我们已经同10多家著名公司签约以他们的名义发行年度或特别事件的出版物。

跟您交谈之后，我突然想到，贵公司就要到她50岁的生日，这是一个非常好的契机设计一个《公司史》来庆祝贵公司的50年寿辰。正巧，这种类型的出版物正是我们的特长。事实上，我们已经为许多公司做过这个项目了。

请电话联系我：754-2398，我们可进一步商讨该事宜。