Directions: The following are some common expressions people use in complaints. Change them to make them sound more polite.

1. The samples are unacceptable.

2. Replace the samples now!

3. If this happens again, we will never do business with you in the future!

4. I expect an answer soon.

5. We cannot reimburse you for the purchase.

6. I don’t understand why we couldn’t get a refund for the photocopier that does not work.