Directions: Comment on the following mail and try to improve it.

…

Subject: Your Complaint

Your complaint about your fax machine that you bought from us last year has been past to me for my attn. Please be informed that your policy document shows that you only have a one-year guarantee for this product and it ran out on 2nd September. So if you want it fixing you will have to pay for it.

Let me know what you want to do.