Directions: Read the following letter and complete it with words from the box.

apologize　　　replacement　　　providing　　　regret

enclosing　　 　satisfactory　　　inconvenience　　　regarding

Dear Mr. White,

Thank you for your e-mail 1.____________________the damaged mobile phone you received. We 2.____________________thefor the damage and for the 3.____________________the.

We are shipping by overnight mail a 4.____________________thephone.

In addition, we are 5.____________________thea complimentary video. This video will help you make the most of your new phone.

Again, we 6.____________________thethe fact that the phone arrived with some defects. We are sure you will find the replacement 7.____________________the, and we look forward to 8.____________________theyou with other high quality products.

Sincerely yours,

Linda Fisher

Customer Service Manager