Dear Robin,

Thank you for your message. I am sorry to hear about the problems you have experienced with this fax machine.

I have checked your policy document and unfortunately our one-year guarantee for this machine ended on 2 September. I am sorry to say that you must pay for any repairs.

We will be pleased to repair the machine for you and can promise immediate attention and reasonable terms.

Please give me a call soon on 2874722 to discuss this.

Grace Peng

Global Communications

Analysis

这是一封写给客户的回复信。首先确认收到对方的投诉信并表达了对对方遭遇的理解。其次向对方解释保修期已过，维修需要付费，同时做出维修和收费承诺。最后留下联系电话，方便对方及时联系。内容简洁、结构清晰、语气委婉。