Directions: Read the following letter and complete it with words or expressions from the box.

apologies 　 　voucher 　 　courtesy 　reprimanded　　　further

regarding 　received 　sorry 　high standards　　　rude

Dear Mr. Smith,

Thank you for your e-mail 1.__________________the poor service you 2.__________________when you visited our supermarket recently.

The inci dent was most unlike our usual 3.__________________of service and 4.__________________. The member of staff who was 5.__________________to you has been 6.__________________. He also feels very 7.__________________about his outburst, and sends his personal apologies.

I am enclosing a gift 8.__________________for $50 which you may use at any Walmart.

If I can be of any 9.__________________help to you, please let me know.

With my 10.__________________once again.

Tina Sun

Customer Service Manager