Dear Mr. Jones,

I am so sorry for the delay in delivering your order dated 9 May.

There are some problems in obtaining components for our Audi range from Germany.

The manufacturer promised to have the components ready in 2 weeks.

We will forward your order as soon as the components reached here.

Your understanding and patience would be greatly appreciated.

With my apologies once again.

Yours sincerely,

Susan Brown

Analysis

这三封道歉信基本都由三部分组成。开头先诚恳地表达歉意。紧接着说明问题出现的原因，并给出解决办法。结尾再次表达歉意或希望双方能维持积极的关系。这三封道歉信语言简练，态度诚恳。