Dear Mr. Jenkins,

Please accept my apology for the manner in which our security officer spoke to you this afternoon.

Our security officers are supposed to keep certain parking space open for our internal use. In the meantime, they should have acted in a polite and helpful manner. The security officer has already been disciplined and is ready to attend a training for effective communication.

When you visit our company next time, you can expect courtesy and efficiency, which has been our goals for the past 5 years.

Sincerely,

Harry Li