1.6.1.7 七、微笑标准
七、微笑标准

SMILING STANDARDS

对航空服务人员表情的要求:永不消失的职业微笑贯穿地面服务和航班空中服务全程。对客人微笑服务时(图1.16),神态真诚热情而不过分亲昵,表情亲切自然而不拘泥,眼神专注大方,不四处游动。(图1.17)

Expression requirements: always keep professional smile throughout in-flight and gsound service providing.When smiling to the guests:(Fig.1.16)be warm and sincere but not too much intimateness, keep nature without formality, keep eyes focused instead of gazing around.(Fig.1.17)

图1.16 标准微笑
Fig.1.16 Standard smiling

图1.17 标准神态
Fig.1.17 Standard facial expressions