SMILING STANDARDS

对航空服务人员表情的要求：永不消失的职业微笑贯穿地面服务和航班空中服务全程。对客人微笑服务时（图1.16），神态真诚热情而不过分亲昵，表情亲切自然而不拘泥，眼神专注大方，不四处游动。（图1.17）

Expression requirements: always keep professional smile throughout in-flight and gsound service providing.When smiling to the guests:（Fig.1.16）be warm and sincere but not too much intimateness, keep nature without formality, keep eyes focused instead of gazing around.（Fig.1.17）

图1.16　标准微笑
Fig.1.16　Standard smiling

图1.17　标准神态
Fig.1.17　Standard facial expressions