WALKING STANDARDS

（一）航空服务人员走姿的基本要点——走如风（图1.9）

The basic elements of standing of air service are: Walk forward straightly（Fig.1.9）

①抬头挺胸收腹，目光平视前方，脚尖向前，双腿自然向前迈进，双臂在身体两侧自然摆动，步履轻捷，神态平和，要走出节奏，走出韵律。

②注意步位，所谓步位，就是脚下落到地上的位置，这一点对女士来说尤为重要。两脚轮换前进，要踩一条直线，而不是两条平行线。在行走时，必须保持明确的行进方向，尽可能地使自己犹如在直线上行走，不突然转向，更忌突然大转身。

①Head up, chest out and abdomen in, keep eyes-sight horizontal, legs move forward naturally, arms swing naturally, walk briskly in rhythm, be calm.

②Note step position, the ground position of foot felling, which is especially important for ladies.Walk along a straight line instead of two parallel lines.Maintain a clear direction when walking, make sure that walk like on a straight line as much as possible, do not suddenly swerve, and avoid turn around suddenly .

图1.9　标准走姿
Fig.1.9　Standard walking posture

③注意步度, 步度是指跨步时两脚之间的距离，一般人的步度有时大有时小，而标准的步度是一个脚长。因此，不同的人标准步度的大小是不同的。就一般而言，行进时迈出的步度与本人一只脚的长度相近。即男子每步约40厘米，女子每步约36厘米。

③Note step length, the distance between feet when walking, standard step length is a foot length.Therefore, step length differs from persons.In general, the step length of men is about 40 cm, it is about 36 cm of ladies.

④男士走路步态稳重，以显示其刚强英武的男子风骨美（图1.10），女士走路步态应轻柔匀称自如，以显示其端庄典雅的女子窈窕美。速度均匀。在正常情况下，男子每分钟 108～110步，女子每分钟 118～120 步。不突然加速或减速。

④Men should keep sedately when walking, to display their strong and handsome （Fig.1.10）, and ladies should be gentle when walking, to display their dignified and elegant feminine beauty.Keep speed even.In normal conditions, men keep 108～110 steps per minute, and ladies keep 118～120 steps.Don’t suddenly speed up or slow down.

图1.10 男士标准走姿
Fig.1.10 Male standard walking posture

（二）不同情形中的走姿

Walking postures in different situations

陪同客人的走姿是位于客人侧前方 2～3 步，按客人的速度行进，不时用手势指引方向，招呼客人。

Accompanying guests: walk beside the guest, keep 2～3 steps in front of the guest, move forward according to guest’s speed, use hand posture to show directions and greet the guest.

与同事同行时走姿：在办公室不可并肩同行，不可嬉戏打闹，不可闲聊。

与客人反向而行走姿：接近客人时，应放慢速度；与客人交会时，应暂停行进，空间小的地方，要侧身，让客人通过后再前进。

与客人同向而行走姿：尽量不超过客人；实在必须超过，要先道歉后超越，再道谢。

Walking with colleagues: do not walk side by side in the office, no slapstick, no gossip.

Walking to the face of guests: slow down when close to the guests; suspend walking when intersect with guests, give way to guests if the space were small.

Walking with guests in the same direction: try not to catch up with guests；make sure apologize firstly and then pass guests if you need exceed.

（三）走姿禁忌

Walking postures taboos

走路时忌讳驼背弯腰，晃臂扫腰，晃肩摇头，左顾右盼，东张西望，克服内八字或外八字。

Walking postures taboos: Do not hunchback, do not shake arms and waist unnaturally, do not shake shoulder and head unnaturally, do not glance around, keep feet parallel.