【Practical training project 2】

【Task object】

Help students to use theoretical knowledge to deal with team conflict.

【Task content】

(1) Each group forms a circle.

(2) According to the characteristics of each group member, the group uses the theoretical knowledge to deal with team conflict.

【Task requirement】

(1) The group leader presided over the discussion.

(2) Group members learn the concept of team conflict, the causes of team conflict, the management methods of team conflict, the relationship between conflict and performance, the intention dimension of five response modes, the comparison of cooperative and destructive conflict, and constructive conflict.

(3)  According to the characteristics of each group member, the group uses the theoretical knowledge to deal with team conflict.

(4) Assign one student for each group to record and summarize.

(5) After the activity, each group was required to select a representative to report the training results of team conflict handling in class.

(6) The preparation time is 10 minutes.

【Task organization】

Table5-3     Organization list of team conflict Handling training tasks

【Task evaluation】

Table5-4     Team conflict Management training task evaluation form

The adversary and prime minister

During the Spring and Autumn Period, Duke Xiang of Qi, the sovereign of the State of Qi, was killed.Duke Xiang had two brothers. One was Named Childe Jiu, who was then in the state of Lu (the capital was now Qufu, Shandong province).One was named Childe Xiaobai, who was at that time in the state of Ju (its capital was in juxian County, modern Shu Dong).Both of them had a master, Guan Zhong for Gong Ziquan and Bao Shuya for Childe Xiaobai.Hearing the news that Duke Xiang of Qi had been killed, the two childes were eager to return to Qi and fight for the throne. 

On childe Xiaobai's way back to Qi, Guan Zhong had sent his troops to intercept him.Guan Zhong took an arrow and shot at Xiao Bai.See small white shout loudly 1, fall in the car. 

Thinking xiao Bai was dead, Guan Zhong took his time and escorted Childe back to Qi.How do you know that Childe Xiao Bai faked his death? When Childe Jiu and Guan Zhong entered the border of The state of Qi, Xiao Bai and Bao Shuya went back to linzi, the capital of The state of Qi, and Xiao Bai became the duke of Qi. 

When Duke Huan of Qi ascended the throne, he ordered the murder of Childe And sent Guan Zhong back to Qi to be punished. 

Guan Zhong was sent to Qi in a prison wagon.Bao Shuya immediately recommended Guan Zhong to Duke Huan of Qi. 

The duke huan of Qi said angrily, "Guan Zhong shot me with an arrow to kill me. Can I still use him?" 

Bao Shuya said, "At that time he was Childe's mentor. It was his loyalty to Childe That he shot you.In skill, he is far superior to me.If your lordship wants to do something big, Guan Zhong is a man he can use." 

Duke Huan of the State of Qi was also open-minded and generous. Hearing Bao shuya's advice, he not only refused to punish Guan Zhong, but also appointed Him prime minister and put him in charge of state affairs. 

Guan Zhong helped Huan Gong rectify the internal affairs of qi by developing abundant resources, opening iron ore and producing more agricultural tools. Later qi became stronger and stronger. 

Leaders need to be magnanimous in choosing people, because when you choose people, it's not about who has problems with you, who has the best relationship with you, it's about who is the most capable, who is the person you need the most.In ancient times, Duke Huan of Qi employed Guan Zhong, and Li Shimin employed Wei Zheng. These outstanding leaders boldly employed "enemies", and as a result, "enemies" helped them create a prosperous state. 

When we get along with each other, it is inevitable that we will encounter conflicts, feuds and grudges. The most important thing is to forget the past and forget the past.If the boss and subordinates make some uncomfortable, seek revenge, give him small shoes to wear, to clean up his.In fact, you are not embarrassing your subordinates, you are creating problems for yourself.You beat up your subordinates, and you end up hurting the company? 

An enterprise leader, can do as Qi Huan Gong so regardless of personal enmity, is another opportunity for enterprise development. 

You punch me, I will try to step on your feet, but after stepping?What's in it for you?

King chu strip break

During the Spring and Autumn Period (770-476 BC), the king of The State of Chu invited many courtiers to drink and have dinner.At the same time, the king ordered his two favorite beauties, Xu Ji and Maggie, to take turns toasting the guests. 

Suddenly a gust of wind blew out all the candles. It was dark. One of the officials took the opportunity to sponge off Xu Ji's hand.Xu Ji threw off her hands and pulled his hat strap. She hurried back to her seat and whispered in the king's ear, "Someone took the opportunity to tease me just now. I broke his hat strap. 

Hearing this, the king of Chu immediately ordered his men not to light candles for the time being, but shouted to his ministers: "TONIGHT, I must have a drunken party with you. Come on, take off your hats and have a good drink." 

No one was wearing a hat, so it was impossible to tell whose hat strap was broken.Later, when the king of Chu attacked the state of Zheng, a powerful general led hundreds of men alone to open the way for the three armies and cut off the general to pass through, leading them all the way to the capital of The state of Zheng. This man was the one who used Xu Ji oil.He vowed to be loyal to the king of Chu all his life because of his kindness to him. 

"To err is human."Most of the time, we all need tolerance, tolerance is not only to give others the opportunity, but also to create opportunities for themselves.Similarly, bosses should tolerate and cover up minor faults of their subordinates in order to preserve the dignity of others and the interests of the enterprise. 

When you spy on a servant stealing food, you can only cough, not shout.

It was all a joke

Military dog sunspot eyes such as electricity, full of spirit, awe-inspiring, whenever the screening of suspects can always make the thief guilty.At the handler's call, sunspot quickly snatched the lost object out of its hiding place in his mouth, then ran to the standing crowd, and caught the thief in his mouth without much effort.

Sunspot looked excitedly at the trainer, waiting for the reward.But the handler shook his head and said to Sunspot, "No!Isn't he!Look again!"Sunspot was surprised and his eyes glowed with puzzlement.His usual absolute trust in his handlers led him back to a more cautious identification.Profession tells sunspot, it is right!So he took the thief out again.But the handler was unassailable: "No!Look again!" 

Sunspot stares hesitantly at the handler, then turns back to take a longer sniff.At last it stood beside the thief and looked firmly at the handler: That's him!It won't be anyone else! 

"No!Absolutely not!""Shouted the handler, his face grim.

Blackie's confidence was shattered. He trusted his handlers more than himself.It abandons the thief and finds someone else.But no!Scent doesn't fool sunspot.It paced anxiously, pausing for a moment at each foot, sniffing quickly, looking back at the instructor's eyes...Finally, it according to the trainer's eyes to pick out a fake thief.

The handler laughed with the men.Sunspot was confused and froze on the spot.After that, the trainer told Sunspot, "You were right, but you were wrong in not insisting." 

When sunspot realized that it was a hoax, he let out an exulting "aw!" and several tears burst out, and the world lost its luster.An absurd world with no rules, no right or wrong, shattered all its beliefs.Perhaps the discipline just want to test the sunspot, perhaps, this is just a joke, but from now on, the sunspot no longer trust the instructor, no longer trust anyone, no longer look like electricity, no longer run such as the wind, no longer covetous, but no more awe-inspiring......

Which brings us to our leaders.As a manager, your beliefs and judgments have the potential to affect the journey of your subordinates' lives.Between the manager and the manager, there is a kind of invisible atmosphere, not careful will be staged the tragedy of the sunspot.

Sometimes managers represent justice, order and truth in the eyes of the governed.If the manager's words and deeds go out of order, the joke goes off the rails, the fake is true, the true is false, it will give the manager a kind of misleading, he does not know what is true, what is false, he has lost the standard to measure the true and false.The image of the manager will be greatly reduced in the mind of the manager. He will be inconsistent in his words and deeds, moody and unable to give the right praise and punishment at the right time, which will not only hit the manager's confidence in work, but sometimes even change his positive attitude towards life.

Manager, please be careful to use your power, do not use your power to fool your subordinates!

Haier hit the refrigerator zhang Ruimin

In 1984, at the age of 34, Zhang Ruimin took charge of Qingdao refrigerator Factory.He was the fourth director to be sent in just a year, after the first three had left in a huff.As soon as he took office, he issued 13 regulations, starting with the prohibition of public defecation and urination, opening the way for modern haier management. 

One day in 1985, a friend wanted to buy a refrigerator, but he had to take one of them away.After his friend left, Zhang sent his staff to inspect all the more than 400 refrigerators in the warehouse and found that 76 of them had various defects.Zhang Ruimin called the workers to the workshop and asked them how to do?Most people put forward, also do not affect to use, a bit cheaper processing to calculate to the worker.At that time, the price of a refrigerator was 800 yuan, equivalent to a worker's income for two years."If I allow these 76 refrigerators to be sold, you're giving me permission to produce 760 more tomorrow," Zhang said.He announced that all the refrigerators would be smashed, and whoever did it would do it, and he took a sledgehammer and smashed the first hammer himself!Many workers shed tears as they smashed the refrigerator.In the following month, Zhang Ruimin initiated and presided over one meeting after another, and the topic of discussion was very focused: "How to start from me to improve product quality". Three years later, Haier won the first National Quality Gold Medal in China's refrigerator industry. 

The incident of smashing a refrigerator not only made Haier a synonym for paying attention to quality at that time, but also shocked all the people in Haier, thus establishing zhang Ruimin's absolute leadership position in Haier. 

Haier's smashing of refrigerators thus became the most typical event in which Chinese enterprises paid attention to quality, and thus became the "classic case" of numerous large and small media, books and periodicals, and colleges and universities. Most importantly, through the spread of this event, Haier's image of focusing on enterprise management and product quality was greatly established.

choice

You're driving a car, and on a stormy night, you pass a station.There are three people waiting for the bus.One was an old man who was dying.There was a doctor. He saved your life.There is also a woman/man who is the kind of person you dream of marrying.

The old man is dying, you should save him first, however, every old man can only take death as their final destination;Get the doctor in the car first, because he saved your life, and you think this is a good chance to repay him.At the same time, some people think that they can repay him at some time in the future;You can also put a third person in the car, because if you miss that chance, you may never meet someone who makes you feel that way.

But there's only one person in your car, so how do you choose which one?Please explain your reasons.

[inspired]

"Give the doctor the keys to his car and let him take the old man to the hospital, while I stay and wait for the bus with the woman of my dreams!"Everyone thought the above answer was the best, but many people didn't think of it at first.Is it because we never thought about giving up what we already have?Sometimes, if we could let go of some of our bigotry, narrowness, and preconceptions, we might gain more...

Lincoln "Dogmatic"

American President Abraham Lincoln, shortly after he took office, once convened a meeting of his six advisers.Lincoln proposed an important bill. His aides did not agree. The seven of them argued passionately.After listening carefully to the other six men, Lincoln felt that he was right.When the final decision was made, six of his advisers were against Lincoln's opinion. But Lincoln persisted. He said, "I declare that the bill is passed, though I am the only one for it."

On the face of it, Lincoln's disregard for majority opinion seemed arbitrary.In fact, Lincoln had carefully considered the views of the other six men and decided that his plan made the most sense.And the other six people opposed, just a conditioned reflex, some people even parrot, did not seriously consider this plan.In this case, it is natural to resist public opinion and stick to one's own opinion.For discussion is nothing more than choosing the most reasonable one from a variety of different opinions.Now that I'm right, why hesitate?

[inspired]

In business, it is often the case that when new ideas and ideas are presented, there are always naysayers.There are those who are not familiar with the new ideas, and there are those who oppose them.In the face of opposition, leaders stand out in isolation.At such times, leaders should not be afraid to isolate themselves.To the person who does not know, we should be enthusiastic and patient to explain the reason to him, so that the opponents become supporters.Say what you will about those who oppose for the sake of opposing, and they will not accept it; then do not rely on his assent.

What matters is that your proposals and decisions are right, and as long as the truth is in your grasp, you should resolutely implement it.

Decisions cannot be made by many.The opinion of the majority is to be heard;But it was one person who made the decision.

Balance management

H Computer is a technology application company.When the company was founded, the board of directors made an exception and hired an excellent employee A from the computer service department of the real estate company as the manager of the company.The reason is: A has A high technical level in computer application and intelligent project implementation, and is an expert.Three months after taking office, A worked actively and diligently and led the staff to study the technical business assiduously.But he did not know how to run and manage, and the company was at a standstill.The board decided to replace him, but the improper handling would bruise A and negatively affect him in all aspects. 

The directors offered their own ideas on how to strike a balance.Director C's view: co-elect him to the board and then double as the company's technical director.Director Z's opinion: Let him be the deputy manager in charge of technology and enjoy the treatment of manager.Director Y's opinion: What we need is a manager who knows management and can lead the staff to expand the scale of operation and create benefits. Since he is no good, we should remove him and let him focus on business. Isn't that enough?Now enterprises do not have to worry too much about the management of people, how to do how to do.Director S's opinion: bring him back, give him 3000 yuan as reward for hard work, hold a farewell party, and have a farewell meal for everyone. 

Chairman H(authority of the leadership) views: 1.A is an excellent employee with skills, which is the wealth of our company. It is our fault that we do not set A good position for him.2.A is exactly the professional talent that the company needs most. The company is going to rely on such top technical talents for development, and his transfer will affect the company's technical work.3. Although the manager J we have selected has operational and management experience, he is not familiar with the technical business and needs THE help of A, so it is not appropriate to elect A to the board of directors. It will be difficult for him to lead as A new manager instead of A director.4. If it is simply replaced, it will have a great negative impact. This problem should not be simplified;My idea is to set up the general manager, with me serving concurrently.Two assistant general manager to hire manager J as assistant general manager responsible for the company's daily management work, A former assistant general manager and technical manager, good staff of young (24) we should take A positive training policy, through the pass, help, belt, make him maintain A high level in our business, and to break through in the aspect of business management.Through a period of operation, I stepped down at the right time, when a stable and competent leadership team had to be established.H's opinion was implemented immediately after it was approved, and the company's business situation improved. A was still active and diligent.Half A year later, H resigned, J as general manager, A as deputy general manager in charge of technology, the company is running well. 

[Case Analysis]

Management work is a need to use more brain work, in the consideration of the problem needs to be considered in all aspects, must not see only one aspect of the matter easily make a decision.Should be all to the development of the enterprise, the reasonable use of employees as the goal, comprehensive consideration, to make a more perfect decision. 

Management is a process of writing the "V", pen down is grave (^), pen up is Victory.

The more choices, the better?

It is almost common sense in people's life that it is good to have choices and the more choices the better.But a recent study by Columbia University and Stanford University suggests that having more options can have negative consequences.In one of a series of experiments, the scientists asked a group of people to choose between six chocolates, and another group to choose between 30.As a result, more people in the latter group found the chocolate they had chosen unpalatable and regretted their choice. 

Another experiment was conducted at a supermarket near Stanford University in California known for its wide variety of foods.Staff set up two stalls in the supermarket, one with six flavors and the other with 24.The results showed that the stall with 24 flavors attracted more customers: of the 242 people who passed by, 60% stopped to sample;Only 40% of the 260 people who passed through the six-flavor booths stopped to sample.But the results were surprising: 30% of those who stopped at the six-flavor stall bought at least one jam, compared with 3% of those who tried at the 24-flavor stall. 

[Case Analysis]

In the same way that too many things can make people wobbly and uncertain, too many opinions can confuse the public for managers.Don't assume that more people giving more opinions is a good thing. In fact, it often backfires. Since everyone has different perspectives and motivations for giving opinions, paying too much attention to listening to others' opinions can easily make you uncertain.Before asking for advice, we must have a firm belief of our own and make clear what the ultimate goal is, so that we can keep a clear head among the many voices and find the best advice for the development of the enterprise. 

As the saying goes, "It is better to cut the finger than to hurt the finger", focusing resources on the core competitiveness of enterprises that adapt to market opportunities will produce greater benefits.On the contrary, blindly equal use of resources, blindly diversification, just like a bear breaking a stick, will end up with nothing.