综合商务英语 (二)

赵紫君、匡颖、彭祥英

目录

  • 1 课程介绍
    • 1.1 (开学前必读)学习方法指南
    • 1.2 教学大纲
    • 1.3 教学日历
    • 1.4 教学设计和考核方式
    • 1.5 演讲技巧和评分标准
  • 2 语音学习任务
    • 2.1 Phonetic Symbol
  • 3 Unit 1 The business of Language and the language of business
    • 3.1 导学任务单
    • 3.2 Activation
    • 3.3 Text I A World Empire by Other Means
    • 3.4 Text I Language Exercise and Further Discussion
    • 3.5 Text I 补充学习 I
    • 3.6 Text I 补充学习 II
    • 3.7 Text II Talking Business? Watch your language
    • 3.8 Grammar and Exercise
    • 3.9 项目任务(1)优秀视频展示
    • 3.10 第一单元知识点整理
  • 4 Unit 2 Bridging the Cross-cultural Gap
    • 4.1 导学任务单
    • 4.2 Activation
    • 4.3 Activation-补充
    • 4.4 Text II 课前任务
    • 4.5 Text II How to Negotiate Across Culture
    • 4.6 Quiz on Text II
    • 4.7 Text II 补充学习
    • 4.8 Text III
    • 4.9 Text III 补充学习
    • 4.10 Grammar and Exercise
  • 5 Unit 3 College Education
    • 5.1 导学任务单
    • 5.2 Activation
      • 5.2.1 “习总书记谈大学之道”翻译题中的近义词辨析学生讲解视频
    • 5.3 Text I Warm-up Activities
    • 5.4 Text I 自学内容
    • 5.5 Text I Part I 课上任务
    • 5.6 Text I Part II 课上任务
    • 5.7 Text I Part III 课上任务
    • 5.8 Text I-III参考译文
    • 5.9 Quiz on Text I
    • 5.10 微课视频学习
    • 5.11 Text III
    • 5.12 Grammar
    • 5.13 Writing skills
  • 6 Unit 6 A Flat World
    • 6.1 导学任务单
    • 6.2 Activation 1
    • 6.3 Activation 2
    • 6.4 Text I -Structure Analysis
    • 6.5 Text I-Part 1
    • 6.6 Text I- Part 2
    • 6.7 Text I -Part 3
    • 6.8 Text I -Part 4
    • 6.9 Text I - Part 5
    • 6.10 Overview of Text I
    • 6.11 Complementary learning of Text I
    • 6.12 Glocalization
    • 6.13 Grammar
    • 6.14 Writing
    • 6.15 Intercultural Business Communication Skills
  • 7 Unit 7 Is There a Golden Rule in Business?
    • 7.1 导学任务单
    • 7.2 Activation
    • 7.3 Text II Pre-reading Tasks
    • 7.4 Text II Notes
    • 7.5 Text II Comprehension Check
    • 7.6 Unit 7 Text translation
    • 7.7 Case Study
  • 8 Unit 8 Economy and Trade in a Changing World
    • 8.1 导学任务单
  • 9 专四辅导
    • 9.1 Cloze
  • 10 优秀作品展示区
    • 10.1 模仿
    • 10.2 作文
    • 10.3 项目任务
    • 10.4 复杂句分析
  • 11 TEM-4 专项语法
    • 11.1 第一节
    • 11.2 第二节
    • 11.3 第三节
    • 11.4 第四节
    • 11.5 第五节
    • 11.6 第六节
    • 11.7 第七节
    • 11.8 第八节
    • 11.9 第九节
    • 11.10 第十节
    • 11.11 第十一节
    • 11.12 第十二节
    • 11.13 第十三节
    • 11.14 第十四节
    • 11.15 第十五节
    • 11.16 Test 1
Case Study
  • 1 Case Study
  • 2 cultural Dif...
  • 3 Case Analysis

Case 1: Ethical Dilemma for New Hires—Refusing Data Fraud

Background:
Li Ming, a new finance intern, discovers his team is falsifying client risk assessment data (e.g., marking conservative investors as "aggressive" to sell high-commission products). Remembering Schwab’s father’s teachings ("uphold right and wrong, never compromise"), Li Ming faces pressure from colleagues to stay silent if he wants to 转正 (pass probation).

Discussion Questions:

  1. How is Li Ming’s situation similar to Schwab’s experience of witnessing brokers using insider information for profit in the text?

  2. What costs might Li Ming face if he exposes the fraud? Using Schwab’s logic that "integrity builds long-term trust," analyze the value of his potential decision.

Presentation:
Create a "Ethical Decision Comparison Chart" in English, listing "Short-Term Gains of Data Fraud" on one side and "Long-Term Benefits of Honesty" on the other, citing Schwab’s refusal to manipulate clients as evidence.

Case 2: Pricing Integrity for Startups—The Controversy of Low Pricing

Background:
Wang Fang, founder of a startup education company, insists on "transparent pricing" (real cost + fair profit), while competitors inflate original prices (e.g., marking a $199 course as "$999 original price, now on sale"). Her team questions: "Why go against the market like Schwab?"

Discussion Questions:

  1. Is Wang Fang’s "honest pricing" similar to Schwab’s rejection of commission-driven models? How do both reflect the ethical principle of "not taking advantage of others"?

  2. Using Schwab’s belief that "clients will pay for truth," analyze the potential market opportunities of honest pricing.

Presentation:
Role-play a debate in English: groups act as the founder, sales team, and clients. The founder must persuade the team using Schwab’s concept that "integrity is the foundation of sustainable business."

Case 3: Cross-Cultural Conflict in Multinational Projects—The Value of Grassroots Experience

Background:
Zhang Wei, a Chinese tech company trainee, is assigned to start as a customer service representative in India but views this as "junk work." Remembering Schwab’s attitude of "proactively understanding industry mechanics" during business school, he wonders: How can grassroots experience aid cross-cultural management?

Discussion Questions:

  1. Why did Schwab value "junk jobs"? How can Zhang Wei apply Schwab’s mindset of "actively learning from foundational work"?

  2. In India’s hierarchy-focused culture, how can grassroots experience help build team trust?

Presentation:
Create a "Grassroots Experience Value List" in English, linking Schwab’s emphasis on learning through low-level jobs with Indian cultural practices (e.g., "Jugaad" spirit of practical problem-solving) to explain cross-cultural management strategies.

Case 4: Succession Crisis in Family Businesses—Generational Conflict Over Integrity

Background:
Chen Yu, heir to a family jewelry business, discovers her father is secretly substituting diamonds with 仿钻 (imitation diamonds) while labeling products as "pure diamond" to cut costs. Inspired by Schwab’s belief that "ethics are fundamental," she tries to persuade her father, but he argues: "This is how our family survives—you’re too idealistic."

Discussion Questions:

  1. How is Chen Yu’s situation similar to/different from Schwab’s rejection of industry unspoken rules? How to balance family interests and integrity?

  2. Using Schwab’s courage to "disrupt industry norms through integrity," what specific actions can Chen Yu take?

Presentation:
Write a "Proposal to Father" in English, citing Schwab’s father’s teachings on ethics ("ethics are about doing the right thing") and designing a "诚信转型路线图" (integrity transformation roadmap), such as gradually replacing materials and publishing quality inspection reports.

Case 5: Integrity in Crisis Management—Recall vs. Cover-Up

Background:
An auto manufacturer discovers a braking system flaw in one model, but a recall would cost hundreds of millions in profits. The CEO remembers Schwab’s choice to "actively contact clients" during the stock market crash and faces a dilemma: follow Schwab’s "accountability" or mimic competitors’ "cover-up until exposure."

Discussion Questions:

  1. Why did Schwab choose accountability over avoidance? What’s the long-term trust impact of the two strategies?

  2. Using the text’s argument that "integrity is the core of success," analyze how a recall reflects "putting client interests first."

Presentation:
Create a "Crisis Timeline Comparison Poster" in English, contrasting the consequences of "cover-up" (trust collapse, legal issues) with "active recall" (transparent communication, reputation repair), marking key points with Schwab’s principles.

Case 6: Cross-Cultural Negotiation Integrity—The Controversy of Commission Kickbacks

Background:
During Southeast Asian business negotiations, a partner hints at needing "commission kickbacks" (similar to the "bribery unspoken rules" Schwab despised). Chinese representative Li Hua insists on "compliant transactions," but the team fears losing the deal. Inspired by Schwab’s principle of "not exploiting others," Li Hua seeks alternative solutions.

Discussion Questions:

  1. How is Southeast Asia’s "commission culture" similar to/different from the "363 banker model" in the text? Does integrity standards vary by culture?

  2. Using Schwab’s approach of "innovating to break conventions," what compliant cooperation proposals can Li Hua offer?

Presentation:
Simulate a cross-cultural negotiation in English: groups act as Chinese reps, Southeast Asian partners, and third-party advisors. Design a "No-Kickback Cooperation Agreement" citing Schwab’s example of winning diverse clients through transparency.