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1 Case Study
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2 cultural Dif...
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3 Case Analysis
Case 1: Ethical Dilemma for New Hires—Refusing Data Fraud
Background:
Li Ming, a new finance intern, discovers his team is falsifying client risk assessment data (e.g., marking conservative investors as "aggressive" to sell high-commission products). Remembering Schwab’s father’s teachings ("uphold right and wrong, never compromise"), Li Ming faces pressure from colleagues to stay silent if he wants to 转正 (pass probation).
Discussion Questions:
Presentation:
Create a "Ethical Decision Comparison Chart" in English, listing "Short-Term Gains of Data Fraud" on one side and "Long-Term Benefits of Honesty" on the other, citing Schwab’s refusal to manipulate clients as evidence.
Case 2: Pricing Integrity for Startups—The Controversy of Low Pricing
Background:
Wang Fang, founder of a startup education company, insists on "transparent pricing" (real cost + fair profit), while competitors inflate original prices (e.g., marking a $199 course as "$999 original price, now on sale"). Her team questions: "Why go against the market like Schwab?"
Discussion Questions:
Presentation:
Role-play a debate in English: groups act as the founder, sales team, and clients. The founder must persuade the team using Schwab’s concept that "integrity is the foundation of sustainable business."
Case 3: Cross-Cultural Conflict in Multinational Projects—The Value of Grassroots Experience
Background:
Zhang Wei, a Chinese tech company trainee, is assigned to start as a customer service representative in India but views this as "junk work." Remembering Schwab’s attitude of "proactively understanding industry mechanics" during business school, he wonders: How can grassroots experience aid cross-cultural management?
Discussion Questions:
Presentation:
Create a "Grassroots Experience Value List" in English, linking Schwab’s emphasis on learning through low-level jobs with Indian cultural practices (e.g., "Jugaad" spirit of practical problem-solving) to explain cross-cultural management strategies.
Case 4: Succession Crisis in Family Businesses—Generational Conflict Over Integrity
Background:
Chen Yu, heir to a family jewelry business, discovers her father is secretly substituting diamonds with 仿钻 (imitation diamonds) while labeling products as "pure diamond" to cut costs. Inspired by Schwab’s belief that "ethics are fundamental," she tries to persuade her father, but he argues: "This is how our family survives—you’re too idealistic."
Discussion Questions:
Presentation:
Write a "Proposal to Father" in English, citing Schwab’s father’s teachings on ethics ("ethics are about doing the right thing") and designing a "诚信转型路线图" (integrity transformation roadmap), such as gradually replacing materials and publishing quality inspection reports.
Case 5: Integrity in Crisis Management—Recall vs. Cover-Up
Background:
An auto manufacturer discovers a braking system flaw in one model, but a recall would cost hundreds of millions in profits. The CEO remembers Schwab’s choice to "actively contact clients" during the stock market crash and faces a dilemma: follow Schwab’s "accountability" or mimic competitors’ "cover-up until exposure."
Discussion Questions:
Presentation:
Create a "Crisis Timeline Comparison Poster" in English, contrasting the consequences of "cover-up" (trust collapse, legal issues) with "active recall" (transparent communication, reputation repair), marking key points with Schwab’s principles.
Case 6: Cross-Cultural Negotiation Integrity—The Controversy of Commission Kickbacks
Background:
During Southeast Asian business negotiations, a partner hints at needing "commission kickbacks" (similar to the "bribery unspoken rules" Schwab despised). Chinese representative Li Hua insists on "compliant transactions," but the team fears losing the deal. Inspired by Schwab’s principle of "not exploiting others," Li Hua seeks alternative solutions.
Discussion Questions:
Presentation:
Simulate a cross-cultural negotiation in English: groups act as Chinese reps, Southeast Asian partners, and third-party advisors. Design a "No-Kickback Cooperation Agreement" citing Schwab’s example of winning diverse clients through transparency.

