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1 Model I Departure (第一章 出境)
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1.1 Ticket reservation (机票预订)
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1.2 Check-in(办理登机手续)
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1.3 Security Inspection(安全检查)
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1.4 Contrabands(飞行违禁品)
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1.5 Signs at the airport(机场标识)
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2 Model II On the Plane (第二章 飞行中)
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2.1 Boarding (登机)
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2.2 Inflight Meal (机上用餐)
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3 Model III Arrival (第三章 入境)
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4 Model IV Business Reception & Arrangement (第四章 商务接待与安排)
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4.1 Make Introduction(介绍)
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4.2 Meeting Guests at the airport (接机)
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4.3 Making appointments(预约)
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4.4 Rescheduling(改约)
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5 Model V Hotel Accommodation (第五章 酒店住宿)
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6 Model VI Business Banquet (第六章 商务宴会)
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6.1 Banquet Speech(宴会致辞)
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6.2 Western cuisine(西式餐饮)
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6.3 Chinese cuisine(中式餐饮)
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6.4 Entertain the guest(款待客人)
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7 Model VII Business Visiting (第七章 商务参观)
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8 Model VIII Business Exhibition(第八章 商务会展)
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8.1 Preparation for Exhibition(会展准备)
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8.2 Reception Etiquette in the Exhibition(接待礼仪)
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8.3 Means of Promotion in the Exhibition(营销手段)
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9 Business Negotiation(第九章 商务谈判)
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9.1 Pricing (价格)
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9.2 Shipment & Packing(包装和运输)
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9.3 Terms of Payment(付款方式)
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9.4 Complaint and claims(申诉与索赔)
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9.5 Sign the contract (签订合同)
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10 Business Conference (商务会议)
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10.1 Conference prepation (会议准备)
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10.2 Conference invitation (会议邀请)
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10.3 Conference operation (主持会议)
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11 阅读
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12 问卷调查