【重点词汇和短语】Please match the English with Chinese Version. 请将下列表格中的中英文进行匹配。
【Discussion讨论】: As a tour guide，what’s the procedure of meeting the tour group on arrival?作为一名导游，接团的流程是怎样的呢？
【拓展阅读】Meeting Tour Groups
Greeting tour groups is the first step in the work of a tour guide. To guide a tour group successfully, a guide must make a good impression on the tour group members. Therefore, a guide must make full preparations beforehand. Here are some important tips.
First, a tour guide should get basic information about the group such as the name of the group leader, the number of tourists, their nationalities, and even their religious beliefs and customs.
Second, a guide must study the itinerary carefully. You have to confirm all details of transportation and accommodation. The guide may also have to arrange for luggage delivery if necessary. If you are not sure you can remember all the details, you’d better carry a notebook with the specific arrangements.
Third, a guide should know the tour group’s arrival time. The guide and the bus driver should arrive at the airport or the railway station at least 30 minutes in advance. Don’t make people wait.
Fourth, stand at a place where passengers can easily notice you, holding a welcome sign high in your hand. The sign should have the name of the tour group and the name of the tour leader on it.
Finally, a tour guide should be properly dressed.
【Exercise 1】How can a tour guide create a good first impression among tourists? 作为导游如何才能给游客留下好的第一印象。
【Exercise 2】Decide whether the following statements are true or false . 判断正误，正确打√，错误打x。
