目录

  • 1 Part  1
    • 1.1 成人票
    • 1.2 学生票
    • 1.3 儿童票
    • 1.4 卧铺票
    • 1.5 出示证件
    • 1.6 退票
    • 1.7 改签
    • 1.8 安检
    • 1.9 出站问询
    • 1.10 问讯处
    • 1.11 候车室
    • 1.12 站台托运行李
  • 2 Part  2
    • 2.1 验票
    • 2.2 座位位置
    • 2.3 大件行李,行李安全
    • 2.4 询问座位设施座位区别
    • 2.5 询问空调插座
    • 2.6 询问阅读灯照明灯
    • 2.7 洗手间1
    • 2.8 洗手间2
    • 2.9 车厢提醒
    • 2.10 车上广播1
    • 2.11 车上广播2
    • 2.12 照顾老人,婴儿护理台
    • 2.13 照顾残疾人
    • 2.14 餐车服务
    • 2.15 旅客投诉
    • 2.16 紧急情况处理
  • 3 Part  3
    • 3.1 音标
    • 3.2 辅音1
    • 3.3 双音标
    • 3.4 单元音1
    • 3.5 单元音2
    • 3.6 音标1
    • 3.7 音标2
  • 4 Part 4 练习
    • 4.1 订票的方式
    • 4.2 候车
    • 4.3 卧铺——换票流程
    • 4.4 卧铺——换铺
    • 4.5 由于钱包丢失导致退票
    • 4.6 餐车服务
    • 4.7 紧急情况——乘客生病
    • 4.8 节日介绍
    • 4.9 地区文化以及美食介绍
    • 4.10 中国茶文化介绍
    • 4.11 中国国粹介绍
紧急情况处理
  • 1 视频
  • 2 随堂测验


阅读材料

旅客朋友们请注意!列车上有医生吗?现在一名旅客朋友的心脏病犯了,情况紧急,急需您的帮助。如果有医生朋友,请您尽快到6号车厢来,非常感谢!

Attention, passengers! Is there a doctor on the train? Now a passenger friend has a heart attack. It's urgent for your help. If you have a doctor friend, please come to No. 6 carriage as soon as possible. Thank you very much!

车票挂失后补票办的措施主要有:旅客购票等丢失车票,车票在不迟于票面毛立站20分钟前办理乘机手续,可到车站办理挂失补票手续窗口。报告丢失补办手续,旅客在购票时应提供所使用的有效身份证原件姓名、日期和购票原件。本站旅客身份证及车票信息正确无误后,方可按原票价购票新座票。之后新票售出,原来的票。一张新的车票,应该是旅客的火车票工作人员。到到了车站,列车长确认座位使用正常,打开旅客记录,作为车站旅客,退票证件。乘客车站24小时后,凭旅客记录,凭新车票和车票有效身份证明,办理原新车票退票手续售票窗口。

Ticket lost report the loss of fill do after the measures mainly: loss such as passenger ticket purchase tickets, ticket in no later than par hair standing stop 20 minutes before the check-in time, can report the loss of fill do formalities to the station ticket window.Report the loss of fill do formalities, passengers should provide the ticket when the valid id card used by the original name, date of the original ticket and purchase tickets. The station passenger identification and ticket information is correct before passenger trains, seats, according to the original ticket price to buy a new ticket.After new tickets sold, the original ticket. A new ticket, passengers should be to train the staff.To the station, the train conductor to confirm the seat to use normal, open passenger records as station passenger, refund credentials.Passenger station after 24 hours, with passenger records, used by new tickets and tickets valid identity certificate, original new ticket refund formalities to the ticket window.