管理英语

张捷

目录

  • 1 Guide to this course
    • 1.1 About the course
    • 1.2 Textbook (PDF) and audio materials
    • 1.3 Getting ready for your group presentation
      • 1.3.1 How to make a presentation
      • 1.3.2 Oral Assignment: Who's who?
  • 2 Unit 1 Who is who?
    • 2.1 Textbook （Unit 1）
    • 2.2 The story so far
    • 2.3 Business focus
      • 2.3.1 Company organigrams
      • 2.3.2 Organigram of Bergerbild AG
    • 2.4 Business language
      • 2.4.1 Using the phone (Basic)
      • 2.4.2 Using the phone (Level-up)
    • 2.5 Cross-cultural focus
    • 2.6 Revision tasks
    • 2.7 Group presentation
    • 2.8 Design thinking
  • 3 Unit 2 Project finances
    • 3.1 Textbook （Unit 2）
    • 3.2 Prevision tasks
    • 3.3 The story so far and Episode 2
    • 3.4 Business language
      • 3.4.1 Tips on keeping talking
      • 3.4.2 Talking about the past
    • 3.5 Writing your resume
      • 3.5.1 Functional resume
      • 3.5.2 What else goes with resume
      • 3.5.3 Cross-cultural focus
      • 3.5.4 Action verbs used in CVs
      • 3.5.5 Examples of resumes
      • 3.5.6 Examples of cover letters and thank-you notes
      • 3.5.7 Assignment
    • 3.6 Group presentation
    • 3.7 Business Focus
    • 3.8 Revision
  • 4 Unit 3 Project management
    • 4.1 Textbook （Unit 3）
    • 4.2 Prevision tasks
      • 4.2.1 The story so far and Episode 3
      • 4.2.2 Prevision tasks on business vocabulary
      • 4.2.3 Managing a project
    • 4.3 Business language
      • 4.3.1 Vocabulary
      • 4.3.2 One PM skill：CPM
      • 4.3.3 Group presentation
    • 4.4 Cross-cultural focus: Meeting
      • 4.4.1 Templates for meeting minutes
      • 4.4.2 Video clips of meetings
      • 4.4.3 Link to TV program "The Shining Line"
    • 4.5 Assignments
      • 4.5.1 Assignments for meeting minutes
      • 4.5.2 Assignment 1
      • 4.5.3 Assignment 2
    • 4.6 Revision
    • 4.7 Group Presentation
  • 5 Unit 4 Email ego
    • 5.1 Textbook （Unit 4）
    • 5.2 Prevision: The story so far
    • 5.3 Business focus: Email
    • 5.4 Group presentation
    • 5.5 Giving feedback
    • 5.6 Apologising
    • 5.7 Simulation
    • 5.8 Revision
  • 6 Unit 5 Sorting it out
    • 6.1 Textbook （Unit 5）
    • 6.2 Prevision tasks (The story so far)
    • 6.3 Cross-cultural focus: attitudes to time
    • 6.4 Business focus: Writing reports
      • 6.4.1 Prevision tasks
      • 6.4.2 How to write a business report
      • 6.4.3 Feedback to the written practices
    • 6.5 Group presentation
    • 6.6 Self-study：How to use computer
    • 6.7 Revision
  • 7 Unit 6 Negotiations on site
    • 7.1 Textbook （Unit 6）
    • 7.2 Prevision tasks
    • 7.3 The story so far
    • 7.4 Cross-cultual focus
    • 7.5 Group presentation
    • 7.6 Business focus: Negotiation
    • 7.7 Revision
  • 8 Unit 7 Socializing
    • 8.1 Textbook （Unit 7）
    • 8.2 Prevision tasks
    • 8.3 The story so far
    • 8.4 Business focus: Menu ordering
    • 8.5 Cross-cultural focus: Small talk = big business
    • 8.6 Assignments
    • 8.7 Revision
    • 8.8 Group Presentation
  • 9 Unit 8 Dangerous assumptions
    • 9.1 Textbook （Unit 8）
    • 9.2 Prevision tasks
    • 9.3 The story so far
    • 9.4 Business focus: Assumptions
      • 9.4.1 Whistleblower
      • 9.4.2 Risk management：Solution 1
      • 9.4.3 Risk management：Solution 2
    • 9.5 Business language: How to express assumptions
    • 9.6 Advertising
      • 9.6.1 Group presentation
    • 9.7 Revision
  • 10 Unit 9 1 + 1 = ?
    • 10.1 Textbook for Unit 9
    • 10.2 Prevision tasks
    • 10.3 The story so far
    • 10.4 Language focus: Idiomatic expressions
    • 10.5 Revision
  • 11 Unit 10 Finale of the story
    • 11.1 Textbook for Unit 10
    • 11.2 The story so far
    • 11.3 Presentations
  • 12 Course revision
    • 12.1 Revision (Outline)
    • 12.2 Revision (Writing)
    • 12.3 Revision (Storyline)
Giving feedback

Giving feedback

•The aim of this section is to explore the different ways feedback is given in different cultures. Feedback styles can range from very direct in countries such as Germany or Holland, to very indirect in Japan an dThailand. This variation can cause significant difficulties for international teams because if you come from a culture such as Sweden where feedback is quite direct and clear, you will not necessarily understand that your Britishi partner is very concerned when all he or she says is that they have "a bit of a problem" with something. What is important to learn is the ability to observe the individual and tailor your feedback to their cultural and personal expectations, so that they understand what is going on but are not upset or confused by the way you say it.Videos to watch:

1) Whenever you give any feedback, the purpose is to improve the performance. Here are five rules to follow in giving feedback:

2) The secret to giving great feedback:

3) Direct feedback:

4) Indirect feedback: