外贸函电

王宇佳

目录

  • 1 Overview of Foreign Trade Correspondence  外贸函电概述
    • 1.1 The Layout of Foreign Trade Correspondence  外贸函电格式
    • 1.2 The Structure of Foreign Trade Correspondence  外贸函电框架
    • 1.3 The Writing Principle of Foreign Trade Correspondence  外贸函电写作原则
  • 2 Composing Correspondence on Market Development  撰写市场开发信
    • 2.1 Establishing Overseas Business Relations  建立海外业务关系
    • 2.2 Promoting Products and Services for Export  推销出口产品和服务
    • 2.3 Developing Overseas Regional Agents  发展海外地区代理
  • 3 Contract Negotiation and Signing  合同磋商与签订
    • 3.1 Inquiry and Reply  询盘和回复
    • 3.2 Offer and Counter-offer  发盘和还盘
    • 3.3 Contract Signing  合同签订
  • 4 Execution of Contract  履行合同
    • 4.1 Communication during the Stock-up Stage  备货阶段的沟通
    • 4.2 Communication Prior to and After the Delivery of the Goods  货物出运前后沟通
    • 4.3 the Seller’s Collection of Payments  卖方收款
  • 5 The Buyer’s Claim for Compensation  买方索赔
    • 5.1 Responding to the Clients about Compensation for the Damage of Cargoes  回复客户货损索赔
    • 5.2 Responding to the Clients about Quality Discrepancy  回复客户质量争议
    • 5.3 Composing Correspondence on the Settlement of Claims  撰写理赔信函
  • 6 After-sale Follow-up  售后跟进
    • 6.1 Inquiring Product Sales  询问产品销售
    • 6.2 Providing Professional Counseling to the Clients  给客户专业意见
    • 6.3 Recommending Other Products to the Clients  向客户推荐其他产品
  • 7 Daily Communications with the Clients  客户日常沟通
    • 7.1 Greetings during the Holidays  节假日问候
    • 7.2 Inviting Clients to Attend the Exhibition  邀请参加展会
    • 7.3 Other Kinds of Business Communication  其他商务类沟通
  • 8 附录A  一笔完整的关于毛毯的出口交易函电(与法国客户)
    • 8.1 第一步骤  与客户建立业务关系
    • 8.2 第二步骤  交易磋商
    • 8.3 第三步骤  对外报价及还价
    • 8.4 第四步骤  与客户进一步交易磋商
    • 8.5 第五步骤  买卖合同的商订
    • 8.6 第六步骤  合同履行
  • 9 附录B  一笔完整的关于日用百货类商品的出口交易函电(与爱尔兰客户)
    • 9.1 第一步骤  与客户建立业务关系
    • 9.2 第二步骤  做PI和确认订单
    • 9.3 第三步骤  签订合同及开立信用证
    • 9.4 第四步骤  安排出运
The Layout of Foreign Trade Correspondence  外贸函电格式

1.Layout of Foreign Trade Correspondence

Usually, there are the following elements informal business letters.

1)Letterhead  信头

Letterhead includes the sender’s name, postaladdress, telephone number, fax number, and E-mail address, etc. Usually letterhead is printed in the up-center or at the left margin of a letter.

Shenzhen Chiwan Petroleum Supply Base Co., Ltd

Add.14FChiwan Petroleum Building Shekou

Shenzhen China 518068

Tel.86-755-26694211

Fax.86-755-26694227  86-755-26699989

E-mail:webmaster@chiwanbase.com

2)Reference and Date  编号和日期

In business communication, when afirm writes to another, each will give a reference. The reference may include afile number, departmental code or the initials of the signer followed by that of the typist of the letter. These are marked “Our ref:” and “Your ref:” to avoid confusion:

Your ref:

Our ref:

They are typed immediately below the letterhead. If desired, the reference initials can also be placed at the lowerleft margin two lines below the name of the signer.

The date should always be typed infull and not abbreviated (e.g. December for Dec.).And the -th, -st, -nd, and-rd that follow the day can be omitted (e.g. 6 May for 6th May, June1 for June 1st). Don’t write 17 instead of 2017 for the year.

The forms of dates are as follows:

16 th August, 2017     August 16 th, 2017

Avoid typing dates in figures (e.g. 12/3/2017),since it should easily be confusing. Because English form follows the order ofday, month and year, while the U.S. practice is to write in the order of month,day and year. So 12/3/2017 could be taken as either December 3 rd,2017 or March 12 th, 2017.

3)Inside Name and Address  封内名称和地址

The name and address of the receiver is typed at the left-hand margin about two to four spaces below the date. Itappears exactly the same way as on the envelope.

The following are the two examplesto show the way of writing an inside name and address:

e.g. 1  Messers William &Werner

     36, Tower Street

     North York, Ont

     M2H1W8, Canada

e.g. 2  Mr. C. E. Eckersley

     The London Export Corporation

     6&7 Clifford Street

     London, W. 1, England

4)Attention Line  经办人

Attention line is used when the writer of a letter addressed to an organization wishes to direct the letter to a specific individual or section of the firm. It generally follows the inside address.

e.g.  Attention: Mr. Smith         Attention: The sales Manager

5)Salutation  称呼

Salutation is usually typed three spaces belowthe inside address of the attention line, and followed by a comma for “Dear Sir”,“Dear Sirs”, and a colon for “Gentlemen”.

The customary formal greeting in a businessletter is “Dear Sir” or “Dear Madam” used for addressing one person; and “Dear Sirs”, “Dear Mesdames”, or “Gentlemen”(always should be in plural form andnever write “Gentleman”) for addressing two or more people. If the receiver is known to the writer personally, a warmer greeting “Dear Mr. sb.” is thenpreferred.

6)Subject Line  事由

Subject Line is actually the general idea of a letter.It is inserted between the salutation and the body of the letter either at theleft-hand margin for fully-blocked letter form or centrally over the body forother forms. It calls the receiver’s attention to the topic of the letter.

7)Body of a Letter  正文

This is the main part of the letter. It expresses the writer's idea, opinion, purpose and wishes, etc., so it should be carefully planned.

8)Complimentary Close  结尾敬辞

Complimentary Close is merely a polite way ofending a letter. It is in keeping with the salutation. The most commonly usedsets of salutation and Complimentary Close are as follows.

Formal:

Dear Sir(s),           Yours faithfully,

Gentlemen:           Truly yours,

Less Formal:

Dear Mr. Henry, (: )    Yourssincerely,

                     (Or:Sincerely yours,)

9)Signature  签名

It is common to type the name of the writer’sfirm or company immediately below complimentary close. Then the person whodictates the letter should sign his name, by hand and in ink, below it. Since hand-written signatures are illegible, the name of the signer is usually typed below the signature, and followed by his job title or position.

10)Enclosure  附件

If something is enclosed, note it below thesignature.

e.g. 1 Enclosures 4 samples

e.g. 2 Encl. Price List

11)Carbon Copy Notation  抄送

When copies of the letter are sent to others,type c.c. below the signature at the left margin.

e.g. 1 c.c. The Osaka Chamber of Commerce

e.g. 2 c.c. Mr. G Well

12)Postscript  附言

If the writer wishes to add something he forgotton mention or for emphasis, he may add his postscript two spaces below the carbon copy notation.

e.g. P.S. The samples will be mailed to you tomorrow.

Try to avoidP.S. since it may suggest that the writer failed to plan his letter well beforehe typed it.

The following letter is designed to illustrate the position of each part mentioned above:

①               ShenzhenChiwan Petroleum Supply Base Co., Ltd

                       Add.14F Chiwan Petroleum Building Shekou

                       Shenzhen China 518068

                       Tel.86-755-26694211

                       Fax.86-755-26694227  86-755-26699989

                       E-mail:webmaster@chiwanbase.com

② Your ref:            Our ref: bw/bw         Date: 7th March, 2017

③Messers. J.Brown & Co.

   219 Eastcheap

  London, E. C. 3.

④Attention:Import Dept.

⑤Dear Sirs,

⑥Oil Tools

⑦We thank you for your letter of March 4th, 2017.

我们感谢你方2017年3月4日的来信。

In compliance with your request, we are sending you herewith a copy of our latest price list for your reference.

按照你方的要,我们寄给你方一份我们最新的价格单供你方参考。

All prices are understood to be CIF European Main Ports, subject to our final confirmation.

所有的价格是CIF欧洲主要港口价格,以我方最终确认为准。

Payment is to be made by irrevocable Letter of Credit available by draftat sight.

用不可撤销信用证凭即期汇票付款。

As there is a heavy demand for the goods, we suggest that you advise usby E-mail in case of interest.

We are looking forward to your early reply.

由于对该商品需求旺盛,我方建议如果你方对产品感兴趣,请通过电子邮件告知我方。我们期待你方早日回复。

⑧Yoursfaithfully,

⑨                                    Chiwan Petroleum Supply Base

                                         (Signed)…

                                       Jiang yitian

                                           Manager

⑩ Encl. asstated

, CC. our Branch Officein Hong Kong

- P.S. Your letter of March 5th hasjust come to hand. As requested, we will airmail you two samples tomorrow.

2. Format of Foreign Trade Correspondence

1)Full-block Format  全齐头式

In the full-block format, all lines begin atthe left margin. There is no indention in the letter at all. This format issimple, easy to type, and is often used in business letters.


           

       

Letterhead

   

Date

   

Inside address

   

______________

   

Salutation

   

Body of letter

   

________________________________________________________________________        

   

Complimentary close

   

 

   

Signature

       

                               


2)Semi-block Format  半齐头式

Complimentary close and signature begin to theright of the centre of the paper. All the other elements are blocked againstthe left margin.


           

       

Letterhead

   

Date

   

Inside    address

   

______________

   

Salutation

   

Body    of letter

   

____________________________________________________________________________________________________________________

   

 

   

Complimentary close

   

 

   

Signature

       

   


3)Conventional Format  传统式

The difference between this format and thesemi-block format is that it takes four spaces in the first line of eachparagraph of the body letter. The positions of other elements are quite similarto those in the semi-block.

           

       

Letterhead

   

Date

   

Inside    address

   

______________

   

Salutation

   

Body of letter

   

__________________________________________________________________________

   

__________________________________________________________________________

   

 

   

Complimentary close

   

 

   

Signature

   

 

   

 

       

   


3. Addressing Envelopes

Business envelopes ordinarily have the returnaddress printed in the upper left corner. The receiver’s name and addressshould be typed about half way down the envelope.

The post mark or stamps should be placed in theup right-hand corner, while the bottom left-hand corner is for post notationssuch as “Confidential”, “Secret”, “Printed Matter”, etc.

Here are two samples:

1)Block form  齐头式

   

           

       

Stamp

       

 


 

2)Indented form  缩进式

   

           

       

Stamp

       

                  

       

Registered