1. Listen to a marketing consultant presenting her report to  the management of a retail group. Complete these extracts.

   
   

  2. Listen to the management of a retail group discussing the problem of their store in Paris. Tick the expressions in the Useful language box that you hear.

★Asking for the facts

Can you bring us up to date?

Can you give us the background?

Where do we stand with …?

★Making a suggestion

We should sell out as soon as possible.

Why don’t we sell out?

★Disagreeing

I don’t agree with that at all.

I totally disagree.

★Identifying needs

We’ve got to get more information.

We need more information about where we’re going wrong.

★Agreeing

You’re absolutely right.

I totally agree with you.

★Expressing doubt

I am worried about the store’s location.

I’m not sure about that.

★Making a decision

The solution, then, is to keep the store going.

I think, on balance, we feel we should keep the store going.

★Stating future action

So, the next thing to do is ...

What we’ve got to do now is ...