Listening Practice

Task 1

Listen to the sentences and fill in the following blanks.

1. If the buyer complains about the poor quality of the goods, the seller can ask the buyer to return the (         ).

2. When the buyer files a claim against the seller, the seller must investigate to decide which party should take responsibility: the buyer, the seller, the (        ) company or the (        ) company.

3. If it is found that the seller is responsible, the seller must (             ) to the buyer.

4. The seller can either (            ) or (            ) to the buyer.

5. If the seller won't entertain the claim, the buyer can (          ) from the shipping company or the insurance company.
   

Task 2

1. You will hear a message left by a customer complaining about damage to goods. Listen carefully and fill in the blanks.

Hello, this is Sarah Congdon from Stanton Distribution. We have just received our Trade Fair (        ), but we're very disppointed with the amount of (        ). Almost (        ) of the goods were damaged in one way or another. We will be (         ) until this has been worked out. I'd be grateful if you'd (         ). You have got my number. Thanks. Bye.

2. Listen to the second message and complete the main information in this message.