Topic for Moral Education: politeness

1. Do you think politeness can help resolve complaints or claims? Why?

For reference:

Yes. When we are resolving complaints or claims, politeness helps to calm our customers and makes them feel that their requests are being taken seriously. Politeness also helps to prevent further escalation of disputes, so that problems can be solved faster and better.

2. Can you find out some polite expressions both in English and in Chinese? Do you often use them? Why?

English expressions:

Is there anything I can do for you?

Please…

Would you please…?

Would you like to…?

Would you mind (doing)…?

Thank you.

Chinese expressions:

与人相见说“您好”。

初次见面说“久仰”。

长期未见说“久违”。

向人祝贺说“恭喜”。

向人提问说“请教”。

向人询问说“请问”。

希望照顾说“关照”。

麻烦别人说“打扰”。

求人办事说“拜托”。

求人帮忙说“劳驾”。

求人指点说“赐教”。

请人原谅说“包涵”。