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Script ：Refusing a claim

Mr. Chen: Hello, Mr. Potter, please be seated.

Mr. Potter: Hello, Mr. Chen, thank you. I'm here about the consignment of juice your office shipped to us.

Mr. Chen: Hold on. Before you go any further, Mr. Potter, could you tell me the contract number, please?

Mr. Potter: Oh, it's HY08/33.

Mr. Chen: Thank you. I'll just make a note of it. Now then, what's the problem?

Mr. Potter: The shipment arrived at Hamburg yesterday, but we were sorry to find fifteen cases badly damaged. None of the juice is suitable for consumption.

Mr. Chen: Really? What on earth happened?

Mr. Potter: We're not sure. When the container was opened, it was found that the cases were crushed and juice had leaked from the tins. I'm afraid I have to file a claim and ask for compensation.

Mr. Chen: Well, Mr. Potter, the goods were in good order when they were shipped on board. The bill of lading signed by the captain of the ship is proof of that. So apparently, the damage must be due to rough handling in transit. And if that's the case, I regret to tell you that we can't entertain your claim because the contract is based on FOB.

Mr. Potter: OK. Then what are we going to do? The loss is unacceptable.

Mr. Chen: I suggest you turn to the insurance company for compensation. The insurance company is PICC and they have an agent here in Germany. Did you cover leakage in your insurance policy?

Mr. Potter: I'm not sure. I'd better get back to my offi ce and check. OK. Mr. Chen, thank you very much for your time and for the information.

Mr. Chen: You're welcome. Feel free to contact me at any time. Goodbye then.

Mr. Potter: Good day, Mr. Chen.