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Video 2 音频：

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Watch the video and decide whether the following statements are true (T) or false (F).

对话文本：

Dealing with a wrong delivery

Mr. Backer: Hello, Ms. Lester. Haven't seen you for a long time.

Ms. Lester: Hello, Mr. Backer. Nice to see you again. Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.

Mr. Backer: Oh dear, what seems to be the problem?

Ms. Lester: The consignment arrived at the port yesterday on time, but while unloading, we noticed that the goods were not the A1 quality we ordered.

Mr. Backer: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer... Er... Oh dear, yes, I'm afraid there's been a slipup in our Shipping Department. I'm very sorry. It's certainly our fault. Mm... What would you like us to do about it?

Ms. Lester: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a 25% reduction on the lot. And we'd need a new delivery of A1 quality dispatched immediately.

Mr. Backer: That sounds fair enough. Thank you. But just let me check our stock position... Yes, we can ship a delivery of A1 quality by the first available steamer. Let me see, yes, actually there's one scheduled for the day after tomorrow. We'll make an immediate arrangement for the shipment.

Ms. Lester: OK, that'll be fi ne. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.

Mr. Backer: We'll keep in touch with the shipping company and let you know if there are any problems.

Ms. Lester: Good. Thank you.

Mr. Backer: Ms. Lester, thank you very much for your cooperation.

Ms. Lester: We hope you'll help us out if we're in difficulties sometime in the future.

Mr. Backer: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.