In “Inputting”, Bill has got detailed information about the customer complaint. He has also learned some words and expressions related to complaint handling, in addition to the structure of a complaint response email.
在之前的“输入信息”中,Bill 已经获得了关于客户投诉的详细信息。此外,他还学习了一些与投诉处理相关的词汇和表达,以及投诉回复电子邮件的结构。
Imagine you are Bill. You are going to write an email to Christine in response to her complaint.
Dear Christine,
I have received your complaint regarding the issue with your printer, and I sincerely apologize for any inconvenience this may have caused. I completely understand your frustration with the problem not being addressed properly, and on behalf of TOD Technology, I extend our deepest apologies to you.
To address this matter, I have thoroughly investigated your case and gained a clear understanding of the nature of the issue. Our team is taking all necessary steps to rectify the situation and ensure your satisfaction.
I assure you that we are committed to resolving your problem and will provide you with a solution as soon as possible. If you have any further questions or concerns, please feel free to reach out to me directly. Your satisfaction is one of our top priorities, and we are dedicated to ensuring that your experience is improved.
Thank you once again for your feedback, and we look forward to your understanding and cooperation.
Sincerely,
Bill Zhang
Assistant Manager
Customer Service Department
TOD Technology
亲爱的 Christine,
我收到了您关于打印机问题的投诉,并对此表示诚挚的歉意。我完全理解您对产品问题未能得到妥善处理的不满情绪,我代表 TOD Technology 公司向您致以最诚挚的道歉。
为了解决这个问题,我已经仔细调查了您的情况,并深入了解了问题的性质。我们的团队正在采取一切必要的措施来纠正这一情况,以确保您的满意度。
在此过程中,我向您保证我们将竭尽全力解决您的问题,并尽快向您提供解决方案。如果您有任何其他疑问或需求,请随时与我联系。您的满意度是我们最重要的目标之一,我们将不遗余力地确保您的体验得到改善。
再次感谢您的反馈,并期待您的理解和合作。
诚挚地,
Bill Zhang
TOD Technology 客户服务部门助理经理