Exercise 1:
QSC&V has been the 1 that built McDonald’s success. QSC&V stands forthe McDonald’s principles of 2 , Service, 3 , andValue. It’s McDonald’s 4 ever since it came intobeing. Quality to McDonald’s means that they 5 their customersreceive food products that are the result of the best ingredients, 6 , and proven preparation procedures so that they will be 7 ,8 , and 9
Service that’s 10 has always been a foundation for success of McDonald’s. They useservice enhancement techniques to help to provide service that meets andexceeds their customer’s 11 . Cleanliness has always been McDonald’sprinciple. That means having the cleanest and freshest 12 fromthe kitchen and dining room to the rest rooms and 13 . Valuemeans low price at McDonald’s. Today value is defined as the total experienceyou receive for what you pay, and at McDonald’s, the total experience includesnice food, 14 , a clean environment, quick and accurateservice and fun.
Exercise 2:
| Instructional Manual Please read these instructions carefully before use.
Capabilities Will shred: paper, 1 , small 2 , credit cards, CDs, and DVDs. Will not shredder: 3 , adhesive labels, newspaper, cardboard, large paper clips, or 4 .
Operation Instructions (For Paper) 1. Place the paper shredder over a 5 and 6 the arm to adjust. 2. Plug the 7 into an 8 (if it is not battery powered). 3. Check the capacity and place sheets of paper through the slit. As the pages “touch” the blades or pass through an inner sensor, the machine will start to shred 9 . 4. 10 the paper shredder for safety. 11 the shredder from the trash and empty the basket in the appropriate place.
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Exercise 3:
According to the picture of exercise 2, please descride the operation of the shredder in your own words, and upload your work into the following test.

