The balanced scorecard
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}To get an effective system of performanceappraisal a business should use a combination of financial and non-financialmeasures.
}One of the major developments inperformance measurement techniques in recent years that has been widely adoptedis the balanced scorecard.
}The concept was developed by Kaplan and Norton, 1993 at Harvard. It is a device for planning that enables managers toset a range of targets linked with appropriate objectives and performancemeasures.
}The four perspectives
1.Financial
2.Customer
3.Internal business processes
4.Learning and growth.

