Total Quality Management (TQM)
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}The key impacts of TQM are often that problems are avoided rather than solved, and inventory levels can be greatly reduced.
}Total – everyone in the value chain is involved in the process, including employees, customer and suppliers
}Quality – products and services must meet the customers’ requirements
}Management – quality is actively managedrather than controlled so that problems are prevented from occuring
}This is achieved through the applicationof three principles:
ØGet it right, first time
ØContinuous improvement
ØCustomer focus.

