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1 Outcome
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2 Overview
Outcome
}By the end of this session you should beable to:
ØDiscuss the purpose of mission statementsand their role in performance measurement
ØDiscuss the purpose of strategic andoperational and tactical objectives and their role in performance measurement
ØDiscuss the impact of economic and marketconditions on performance measurement
ØExplain the impact of governmentregulation on performance measurement
ØDiscuss the relationship betweenshort-term and long-term performance
ØDiscuss and calculate measures offinancial performance (profitability, liquidity, activity and gearing) andnonfinancial measures
ØDiscuss the importance of nonfinancialperformance measure
ØPerspectives of the balanced scorecard
Ø–Discuss the advantages and limitations of the balanced scorecard
Ø–Describe performance indicators for financial success, customer satisfaction,process efficiency and growth
Ø–Discuss and establish critical success factors and key performance indicatorsand their link to objectives and mission statements
Ø–Establish critical success factors and key performance indicators in a specificsituation
ØDiscuss the role of benchmarking inperformance measurement
ØEconomy, efficiency and effectiveness
Ø–Discuss the meaning of each of the efficiency, capacity and activity ratios
Ø–Calculate the efficiency, capacity and activity ratios in a specific situation
ØResource utilisation
Ø–Describe measures of performance utilisation inservice and manufacturing environments
Ø–Establish measures of resource utilisation ina specific situation
ØDistinguish performance measurementissues in service and manufacturing industries in relation to quality.
ØDiscuss measures that may be used toassess managerial performance and the practical problems involved
ØProfitability
Ø–Calculate return on investment and residual income
Ø–Explain the advantages and limitations of return on investment and residual income
ØDescribe performance measures which wouldbe suitable in contract and process costing environments
ØDescribe performance measures appropriatefor service industries
ØDiscuss the measurement of performance inservice industry situations
ØDiscuss the measurement of performance innon-profit seeking and public sector organisations
ØEconomy, efficiency and effectiveness
Ø–Explain the concepts of economy, efficiency and effectiveness
Ø–Describe performance indicators for economy, efficiency and effectiveness
Ø–Establish performance indicators for economy, efficiency and effectiveness in aspecific situation
ØCompare cost control and cost reduction
ØDescribe and evaluate cost reductionmethods
ØDescribe and evaluate value analysis.andanswer questions relating to these areas.


