Part I. Listening one：Problem neighbours

Jenny      I am fed up with the Parkers. I don’t want to live next to them any more.

Mike        What? Are you suggesting we move?

Jenny      Yes, I am. Yesterday the postman gave Mrs Parker our post and she read the postcard Betty had sent to me. Then she told me what Betty had written.

Mike       Haveyou spoken to Mrs Parker about the problem?

Jenny      No, I did not want to make trouble.

Mike        Well, let’s  invite them for coffee and talk about the problem.

Jenny     OK. That is an idea. I suppose it is less trouble than moving house.

Mike      Fine, I’ll phone them now.

Part 2 Viewing   Jammed again

Stella   This is the third time this week. Every time I want to use the photocopier there is either a paper jam or no paper or no ink.

MrLessing      But we decided at the meeting last Monday something had to be done.

Maggie            Yes, we did. I wrote the minutes.

Stella                I wasn’t there.What did we decide?

Maggie   We decided that if you use the photocopier, you have to leave enough paper for the next person.

MrLessing      And if there is a paper jam, the person has to either fix it or call the technician.

Stella   Well, that was a really successful decision, but why is it always me who has no paper or a paper jam?

Mr Lessing Maggie, can you write a big notice asking people to leave the photocopier the way they want to find it,please?

Maggie            Sure, Mr Lessing.

Stella                Can you fix the problem, Mr Lessing?

MrLessing      I’m not sure, but I’ll try.

Maggie            Is it OK, Mr Lessing?

MrLessing      Perfect.

Maggie            Thank you.

Stella               Well, let’s see if that works.

Part 3  Listening Two：The help line

Helpline          Keno Coffee help line. How can I help you?

Wayne             I have a problem with my coffee machine.

Helpline          Can you describe the problem?

Wayne             Yes, every time I press the button for coffee, I just get hot milk.

Helpline          I see. Have you tried restarting the machine?

Wayne             Yes, I have.

Helpline          Could you unplug the machine, please?

Wayne             OK, I have unplugged it. And now?

Helpline          Right.Now plug it in again and press the button for coffee.

Wayne             I’ve done that and still get hot milk.

Helpline          I’m sorry, sir. There seems to be a real problem with your machine.

Wayne            That is what I keep telling you!

Help line          Right, well I will inform the dispatch department and we will collect it within the next three days. Is that OK?

Wayne        OK.