目录

  • 1 Course description
    • 1.1 Syllabus
    • 1.2 Objectives & methods
    • 1.3 Learning materials & resources
    • 1.4 Classroom PPT
  • 2 Preparations for Air Travel
    • 2.1 Unit objectives
    • 2.2 Listening exerercises
      • 2.2.1 Useful expressions
      • 2.2.2 Situational dialogues
    • 2.3 Viewing and QA
      • 2.3.1 How to become an airline pilot
      • 2.3.2 Travel guide for travelers flying to USA
      • 2.3.3 What about the aviation industry in 2025
    • 2.4 Supplementary reading
      • 2.4.1 Pronunciation: pure vowels and diphthongs
      • 2.4.2 Code for China airline
      • 2.4.3 IATA(国际航空运输协会)
    • 2.5 Classroom PPT
    • 2.6 Scripts and key to the exercises
  • 3 Ticket Service
    • 3.1 Unit objectives
    • 3.2 Listening exercises
      • 3.2.1 Useful expressions and conversations
      • 3.2.2 Situational dialogues
    • 3.3 Viewing and QA
      • 3.3.1 The five freedoms of aviation
      • 3.3.2 How to get the cheapest flight anywhere
      • 3.3.3 What is so far the best aircraft?
      • 3.3.4 More videos
    • 3.4 Supplementary reading
      • 3.4.1 Pronunciation: vowels and consonants
      • 3.4.2 Airline code
      • 3.4.3 Overbooked flights
    • 3.5 Classroom PPT
    • 3.6 Scripts and key to the exercises
  • 4 Check-in Service
    • 4.1 Unit objectives
    • 4.2 Listening exercises
      • 4.2.1 Useful expressions and conversations
      • 4.2.2 Situational dialogues
    • 4.3 Viewing and QA
      • 4.3.1 Join our flight attendant team
      • 4.3.2 Changi airport check-in systems
      • 4.3.3 What about the China-made large aircraft project
      • 4.3.4 More videos (Unit 4)
    • 4.4 Supplementary reading
      • 4.4.1 Pronunciation: consonants and semi-vowels
      • 4.4.2 The roles and duties of the cabin crew
      • 4.4.3 Baggage
    • 4.5 Classroom PPT
    • 4.6 Showcase of presentations
      • 4.6.1 Airport lounges
      • 4.6.2 Why did the A380 fail?
      • 4.6.3 Check-in
    • 4.7 Scripts and key to the exercises
  • 5 Security Check
    • 5.1 微课——Airport security check
    • 5.2 Unit file
    • 5.3 Listening exercises
      • 5.3.1 Useful expressions and conversations
      • 5.3.2 Situational dialogues
    • 5.4 Viewing and QA
      • 5.4.1 How to pack so as to get through security faster
      • 5.4.2 How to get through airport security faster
      • 5.4.3 More videos
    • 5.5 Supplementary reading
      • 5.5.1 Pronunciation: open syllables and closed syllables
      • 5.5.2 Dangerous goods and banned items
      • 5.5.3 Reading exercise and news about security check
    • 5.6 Classroom PPT
    • 5.7 Showcase of presentations
    • 5.8 Scripts and key to the exercises
  • 6 Boarding
    • 6.1 微课——Boarding service
    • 6.2 Unit file
    • 6.3 Listening exercises
      • 6.3.1 Useful expressions and conversations
      • 6.3.2 Situational dialogues
    • 6.4 Viewing and QA
      • 6.4.1 The boarding of Flight 314
      • 6.4.2 Boarding order
      • 6.4.3 More videos
    • 6.5 Supplementary reading
      • 6.5.1 Pronunciation: vowel letters  in stressed syllables
      • 6.5.2 What Air Carriers Should do for delayed passengers?
    • 6.6 Classroom PPT
    • 6.7 Showcase of presentations
    • 6.8 Scripts and key to the exercises
  • 7 Transferring at the Airport
    • 7.1 微课--Transferring at the airport
    • 7.2 Unit file
    • 7.3 Listening exercises
      • 7.3.1 Useful expressions and conversations
      • 7.3.2 Situational dialogues
    • 7.4 Viewing and QA
      • 7.4.1 Heathrow flight connections
      • 7.4.2 Transferring in Incheon International Airport
      • 7.4.3 More videos
    • 7.5 Supplementary reading
      • 7.5.1 Pronunciation: vowel letters in unstressed syllables
      • 7.5.2 The international passenger
      • 7.5.3 Connecting flight
    • 7.6 Classroom PPT
    • 7.7 Scripts and key to the exercises
  • 8 Tax Refund, Shopping and Eating in the Airport
    • 8.1 微课--Duty-free shopping at the airport
    • 8.2 Unit file
    • 8.3 Listening exercises
      • 8.3.1 Useful expressions and conversations
      • 8.3.2 Situational dialogues
    • 8.4 Viewing and QA
      • 8.4.1 How to shop and get refund
      • 8.4.2 Secrets of duty-free that employees will never tell you
      • 8.4.3 More videos
    • 8.5 Supplementary reading
      • 8.5.1 Pronunciation: reading rules of double syllables and multi-syllables
      • 8.5.2 欧洲购物退税
      • 8.5.3 In-flight duty-free goods
    • 8.6 Classroom PPT
    • 8.7 Showcase of presentations
    • 8.8 Scripts and key to the exercises
  • 9 Pre-flight Service
    • 9.1 Unit file
    • 9.2 Listening exercises
      • 9.2.1 Useful expressions and conversations
      • 9.2.2 Situational dialogues
    • 9.3 Viewing and QA
      • 9.3.1 How to get an airline upgrade?
      • 9.3.2 Things you should never do on an airplane
      • 9.3.3 More videos
    • 9.4 Supplementary reading
      • 9.4.1 Pronunciation: loss of plosion and incomplete plosion
      • 9.4.2 Briefing
    • 9.5 Classroom PPT
    • 9.6 Showcase of presentations
    • 9.7 Scripts and key to the exercises
  • 10 Security Guidance Before Take-off
    • 10.1 Unit file
    • 10.2 Listening exercises
      • 10.2.1 Useful expressions and conversations
      • 10.2.2 Situational dialogues
    • 10.3 Viewing and QA
      • 10.3.1 American Airline's security guidance before take-off
      • 10.3.2 Safety instructions on board
      • 10.3.3 More videos
    • 10.4 Supplementary reading
      • 10.4.1 Pronunciation:  consonants clusters and sound linking
      • 10.4.2 Safety demonstration items
    • 10.5 Classroom PPT
    • 10.6 Showcase of presentations
    • 10.7 Scripts and key to the exercises
  • 11 Services in the Cabin
    • 11.1 Unit file
    • 11.2 Listening exercises
      • 11.2.1 Useful expressions and conversations
      • 11.2.2 Situational dialogues
    • 11.3 Viewing and QA
      • 11.3.1 How Emirates makes airline food
      • 11.3.2 Tips to make your flight comfortable
      • 11.3.3 More videos
    • 11.4 Supplementary reading
      • 11.4.1 Pronunciation: reading rules of Noun+s/es and Verb+ed
      • 11.4.2 In-flight entertainment
    • 11.5 Classroom PPT
    • 11.6 Showcase of presentations
    • 11.7 Scripts and key to the exercises
  • 12 Dealing with Inflight Emergencies
    • 12.1 Unit file
    • 12.2 Listening exercises
      • 12.2.1 Useful expressions and conversations
      • 12.2.2 Situational dialogues
    • 12.3 Viewing and QA
      • 12.3.1 How to handle in-flight medical emergencies
      • 12.3.2 Turbulence--What a pilot should know
      • 12.3.3 More videos
    • 12.4 Supplementary reading
      • 12.4.1 Pronunciation: sentence stress
      • 12.4.2 Turbulence
    • 12.5 Classroom PPT
    • 12.6 Showcase of presentations
    • 12.7 Scripts and key to the exercises
  • 13 Filling out Entry Card and Customs Declaration
    • 13.1 Unit file
    • 13.2 Listening exercises
      • 13.2.1 Useful expressions and conversations
      • 13.2.2 Situational dialogues
    • 13.3 Viewing and QA
      • 13.3.1 Learn how to fill the I--94 form arrival and departure record
      • 13.3.2 How to complete the customs form
      • 13.3.3 More videos
    • 13.4 Supplementary reading
      • 13.4.1 Pronunciation: thought patterns and pausing
      • 13.4.2 Charter flight
    • 13.5 Classroom PPT
    • 13.6 Showcase of presentations
    • 13.7 Scripts and key to the exercises
  • 14 Landing and Arrival
    • 14.1 Unit file
    • 14.2 Listening exercises
      • 14.2.1 Useful expressions and conversations
      • 14.2.2 Situational dialogues
    • 14.3 Viewing and QA
      • 14.3.1 An introduction to air traffic controller
      • 14.3.2 Independent visual approach
      • 14.3.3 More videos
    • 14.4 Supplementary reading
      • 14.4.1 Pronunciation: intonation and use of the falling tone
      • 14.4.2 Jet lag
      • 14.4.3 The Liability of the Air Carrier in Tracing Baggage
    • 14.5 Classroom PPT
    • 14.6 Showcase of presentations
    • 14.7 Scripts and key to the exercises
  • 15 Customs Check
    • 15.1 Unit file
    • 15.2 Listening exercises
      • 15.2.1 Useful expressions and conversations
      • 15.2.2 Situational dialogues
    • 15.3 Viewing and QA
      • 15.3.1 Arriving to Toronto Airport
      • 15.3.2 What are the arrival procedures on an international flight
      • 15.3.3 More videos
    • 15.4 Supplementary reading
      • 15.4.1 Pronunciation: use of the rising tone
      • 15.4.2 Process of customs inspection
      • 15.4.3 How safe?
    • 15.5 Classroom PPT
    • 15.6 Scripts and key to the exercises
  • 16 Course review
    • 16.1 Course review
    • 16.2 Glossary
Unit file

Vocabulary

将插头插入插座里           putthe jack-plug into this socket

奶瓶里倒入一些凉开水      pour some cooled boiled water into the milkbottle

5勺子奶粉                      five scoops of milk powder

餐饮服务                          catering service

纯素主义者                      vegan

低卡路里餐                     a low-calorie meal

餐饮设施                        cateringfacilities

流动包装机                      the flow wrapping machine

高承载卡车                      high-loader trucks

Communicative functions

  1. 我还想要杯水可以吗?Could I have a glass of water, too?


  2. 当然没问题。您要什么样的,矿泉水还是汽水?Certainly, madam. What would you like, still or sparkling?


  3. 我们马上要供应饮料了。请放下您的小桌板。In a few minutes we'll be serving drinks. Please pull down your tray table.


  4. 您想来点热/冷饮料吗?Would you like something hot/cold to drink?


  5. 小心烫手!It's hot. Mind your hand.


  6. 我胃不舒服,想喝点热的饮料。I'm upset in my stomach. So I'd like something hot to drink.


  7. 对头等舱和公务舱的旅客,我们免费提供酒类;对经济舱旅客仅收取合理的费用。Bar service is offered to first class and business class passengers on a complementary basis; it is also available to economy class passengers at a reasonable price.


  8. 您喜欢直喝威士忌还是加冰?Would you like your whisky straight or on the rocks?


  9. 您是要淡茶还是浓茶?How would you like you tea? Weak or strong?


  10. 我们有中国白酒、 威士忌和白兰地。We have Chinese spirits, whisky and brandy.


  11. 晚餐大概6点半供应。Dinner will be served at about 6: 30 p. m.


  12. 您是素食者吗?我们可以给您提供素食。Are you a vegetarian? We can serve you a vegetarian meal.


  13. 先生来点点心吗?May I offer you some refreshments, sir?


  14. 对不起,先生。这是短途航线,我们只供应饮料和点心。Sorry, sir. This is a short flight. We only serve beverages and refreshments.


  15. 我们有很多中国菜肴供您选择。 We have a selection of Chinese dishes for you.


  16. 能给我一份小炒鸡丁。Can you give me a serving of saute diced chicken?


  17. 要不您尝尝皇家鸡饭?这道菜在旅客中反响不错。How about some chicken a la king? Many passengers give high comments on it.


  18. 您好像给我配错餐了。我是穆斯林,我点了一份素食餐,可是这里却有一块猪肉。I think you are giving me a wrong dish. I'm a muslin and I have ordered a vegan meal, but there is a piece of pork in my meal.


  19. 请原谅我的无心冒犯。我马上为您更换。I don't mean to offend you. I will change it for you.


  20. 我们开始配餐,请您放下小桌板。Would you please pull down the tray table?


  21. —鸡肉辣不辣?——稍微有点儿辣。—Is the chicken very spicy?  —No, it's just mildly spicy.


  22. 我来看看有没有多余的。let me check if there are any spare meals for you.


  23. 如果您感到恶心,请使用清洁袋。它就放在您前面座位的椅袋里。If you feel sick, please use the airsickness bag. It's just locatedin the seat pocket in front of you.


  24. 只要把小耳塞插入您的耳朵,这个插头插入椅子扶手上的插座孔内,然后转动拨盘,您就能听到不同的音乐。Just put the earplugs into your ears and this plug into the hole at your seat armrest. Then you turn this dial and you canget different kinds of music.