目录

  • 1 Course description
    • 1.1 Syllabus
    • 1.2 Objectives & methods
    • 1.3 Learning materials & resources
    • 1.4 Classroom PPT
  • 2 Preparations for Air Travel
    • 2.1 Unit objectives
    • 2.2 Listening exerercises
      • 2.2.1 Useful expressions
      • 2.2.2 Situational dialogues
    • 2.3 Viewing and QA
      • 2.3.1 How to become an airline pilot
      • 2.3.2 Travel guide for travelers flying to USA
      • 2.3.3 What about the aviation industry in 2025
    • 2.4 Supplementary reading
      • 2.4.1 Pronunciation: pure vowels and diphthongs
      • 2.4.2 Code for China airline
      • 2.4.3 IATA(国际航空运输协会)
    • 2.5 Classroom PPT
    • 2.6 Scripts and key to the exercises
  • 3 Ticket Service
    • 3.1 Unit objectives
    • 3.2 Listening exercises
      • 3.2.1 Useful expressions and conversations
      • 3.2.2 Situational dialogues
    • 3.3 Viewing and QA
      • 3.3.1 The five freedoms of aviation
      • 3.3.2 How to get the cheapest flight anywhere
      • 3.3.3 What is so far the best aircraft?
      • 3.3.4 More videos
    • 3.4 Supplementary reading
      • 3.4.1 Pronunciation: vowels and consonants
      • 3.4.2 Airline code
      • 3.4.3 Overbooked flights
    • 3.5 Classroom PPT
    • 3.6 Scripts and key to the exercises
  • 4 Check-in Service
    • 4.1 Unit objectives
    • 4.2 Listening exercises
      • 4.2.1 Useful expressions and conversations
      • 4.2.2 Situational dialogues
    • 4.3 Viewing and QA
      • 4.3.1 Join our flight attendant team
      • 4.3.2 Changi airport check-in systems
      • 4.3.3 What about the China-made large aircraft project
      • 4.3.4 More videos (Unit 4)
    • 4.4 Supplementary reading
      • 4.4.1 Pronunciation: consonants and semi-vowels
      • 4.4.2 The roles and duties of the cabin crew
      • 4.4.3 Baggage
    • 4.5 Classroom PPT
    • 4.6 Showcase of presentations
      • 4.6.1 Airport lounges
      • 4.6.2 Why did the A380 fail?
      • 4.6.3 Check-in
    • 4.7 Scripts and key to the exercises
  • 5 Security Check
    • 5.1 微课——Airport security check
    • 5.2 Unit file
    • 5.3 Listening exercises
      • 5.3.1 Useful expressions and conversations
      • 5.3.2 Situational dialogues
    • 5.4 Viewing and QA
      • 5.4.1 How to pack so as to get through security faster
      • 5.4.2 How to get through airport security faster
      • 5.4.3 More videos
    • 5.5 Supplementary reading
      • 5.5.1 Pronunciation: open syllables and closed syllables
      • 5.5.2 Dangerous goods and banned items
      • 5.5.3 Reading exercise and news about security check
    • 5.6 Classroom PPT
    • 5.7 Showcase of presentations
    • 5.8 Scripts and key to the exercises
  • 6 Boarding
    • 6.1 微课——Boarding service
    • 6.2 Unit file
    • 6.3 Listening exercises
      • 6.3.1 Useful expressions and conversations
      • 6.3.2 Situational dialogues
    • 6.4 Viewing and QA
      • 6.4.1 The boarding of Flight 314
      • 6.4.2 Boarding order
      • 6.4.3 More videos
    • 6.5 Supplementary reading
      • 6.5.1 Pronunciation: vowel letters  in stressed syllables
      • 6.5.2 What Air Carriers Should do for delayed passengers?
    • 6.6 Classroom PPT
    • 6.7 Showcase of presentations
    • 6.8 Scripts and key to the exercises
  • 7 Transferring at the Airport
    • 7.1 微课--Transferring at the airport
    • 7.2 Unit file
    • 7.3 Listening exercises
      • 7.3.1 Useful expressions and conversations
      • 7.3.2 Situational dialogues
    • 7.4 Viewing and QA
      • 7.4.1 Heathrow flight connections
      • 7.4.2 Transferring in Incheon International Airport
      • 7.4.3 More videos
    • 7.5 Supplementary reading
      • 7.5.1 Pronunciation: vowel letters in unstressed syllables
      • 7.5.2 The international passenger
      • 7.5.3 Connecting flight
    • 7.6 Classroom PPT
    • 7.7 Scripts and key to the exercises
  • 8 Tax Refund, Shopping and Eating in the Airport
    • 8.1 微课--Duty-free shopping at the airport
    • 8.2 Unit file
    • 8.3 Listening exercises
      • 8.3.1 Useful expressions and conversations
      • 8.3.2 Situational dialogues
    • 8.4 Viewing and QA
      • 8.4.1 How to shop and get refund
      • 8.4.2 Secrets of duty-free that employees will never tell you
      • 8.4.3 More videos
    • 8.5 Supplementary reading
      • 8.5.1 Pronunciation: reading rules of double syllables and multi-syllables
      • 8.5.2 欧洲购物退税
      • 8.5.3 In-flight duty-free goods
    • 8.6 Classroom PPT
    • 8.7 Showcase of presentations
    • 8.8 Scripts and key to the exercises
  • 9 Pre-flight Service
    • 9.1 Unit file
    • 9.2 Listening exercises
      • 9.2.1 Useful expressions and conversations
      • 9.2.2 Situational dialogues
    • 9.3 Viewing and QA
      • 9.3.1 How to get an airline upgrade?
      • 9.3.2 Things you should never do on an airplane
      • 9.3.3 More videos
    • 9.4 Supplementary reading
      • 9.4.1 Pronunciation: loss of plosion and incomplete plosion
      • 9.4.2 Briefing
    • 9.5 Classroom PPT
    • 9.6 Showcase of presentations
    • 9.7 Scripts and key to the exercises
  • 10 Security Guidance Before Take-off
    • 10.1 Unit file
    • 10.2 Listening exercises
      • 10.2.1 Useful expressions and conversations
      • 10.2.2 Situational dialogues
    • 10.3 Viewing and QA
      • 10.3.1 American Airline's security guidance before take-off
      • 10.3.2 Safety instructions on board
      • 10.3.3 More videos
    • 10.4 Supplementary reading
      • 10.4.1 Pronunciation:  consonants clusters and sound linking
      • 10.4.2 Safety demonstration items
    • 10.5 Classroom PPT
    • 10.6 Showcase of presentations
    • 10.7 Scripts and key to the exercises
  • 11 Services in the Cabin
    • 11.1 Unit file
    • 11.2 Listening exercises
      • 11.2.1 Useful expressions and conversations
      • 11.2.2 Situational dialogues
    • 11.3 Viewing and QA
      • 11.3.1 How Emirates makes airline food
      • 11.3.2 Tips to make your flight comfortable
      • 11.3.3 More videos
    • 11.4 Supplementary reading
      • 11.4.1 Pronunciation: reading rules of Noun+s/es and Verb+ed
      • 11.4.2 In-flight entertainment
    • 11.5 Classroom PPT
    • 11.6 Showcase of presentations
    • 11.7 Scripts and key to the exercises
  • 12 Dealing with Inflight Emergencies
    • 12.1 Unit file
    • 12.2 Listening exercises
      • 12.2.1 Useful expressions and conversations
      • 12.2.2 Situational dialogues
    • 12.3 Viewing and QA
      • 12.3.1 How to handle in-flight medical emergencies
      • 12.3.2 Turbulence--What a pilot should know
      • 12.3.3 More videos
    • 12.4 Supplementary reading
      • 12.4.1 Pronunciation: sentence stress
      • 12.4.2 Turbulence
    • 12.5 Classroom PPT
    • 12.6 Showcase of presentations
    • 12.7 Scripts and key to the exercises
  • 13 Filling out Entry Card and Customs Declaration
    • 13.1 Unit file
    • 13.2 Listening exercises
      • 13.2.1 Useful expressions and conversations
      • 13.2.2 Situational dialogues
    • 13.3 Viewing and QA
      • 13.3.1 Learn how to fill the I--94 form arrival and departure record
      • 13.3.2 How to complete the customs form
      • 13.3.3 More videos
    • 13.4 Supplementary reading
      • 13.4.1 Pronunciation: thought patterns and pausing
      • 13.4.2 Charter flight
    • 13.5 Classroom PPT
    • 13.6 Showcase of presentations
    • 13.7 Scripts and key to the exercises
  • 14 Landing and Arrival
    • 14.1 Unit file
    • 14.2 Listening exercises
      • 14.2.1 Useful expressions and conversations
      • 14.2.2 Situational dialogues
    • 14.3 Viewing and QA
      • 14.3.1 An introduction to air traffic controller
      • 14.3.2 Independent visual approach
      • 14.3.3 More videos
    • 14.4 Supplementary reading
      • 14.4.1 Pronunciation: intonation and use of the falling tone
      • 14.4.2 Jet lag
      • 14.4.3 The Liability of the Air Carrier in Tracing Baggage
    • 14.5 Classroom PPT
    • 14.6 Showcase of presentations
    • 14.7 Scripts and key to the exercises
  • 15 Customs Check
    • 15.1 Unit file
    • 15.2 Listening exercises
      • 15.2.1 Useful expressions and conversations
      • 15.2.2 Situational dialogues
    • 15.3 Viewing and QA
      • 15.3.1 Arriving to Toronto Airport
      • 15.3.2 What are the arrival procedures on an international flight
      • 15.3.3 More videos
    • 15.4 Supplementary reading
      • 15.4.1 Pronunciation: use of the rising tone
      • 15.4.2 Process of customs inspection
      • 15.4.3 How safe?
    • 15.5 Classroom PPT
    • 15.6 Scripts and key to the exercises
  • 16 Course review
    • 16.1 Course review
    • 16.2 Glossary
Unit file

    Vocabulary

代表机组人员               on behalf of the flight crew/ the aircrew members

停机坪延误                  tarmac delay

空中交通管制               air traffic control

行李舱                          baggage compartment/ overhead bin

系安全带                      fasten seat belt

机组简报                      crew briefings

流量控制                      flow control

电子产品                      electronic devices

控制(音乐)音量             control the volume (of music) / keep the volume in control

放行李                         stow baggage

系好安全带                  buckle the safety belt

Communicative functions

1.飞机就要起飞了,请打开窗户的遮光板,以便于我们在紧急情况下观察机舱外的情况。We will be taking off soon. Please put up the window shade, so that we can see what is happening outside in case of emergency.

2.请您停止使用手提电脑,并将其妥善收好。Will you please stop using your laptop and stow it properly?

3.使用电子设备可能给飞机的导航设备带来干扰。Using electronic devices may interfere with the airplane’s navigation system.

4.请保持坐好,并系好安全带,直到飞机上升到巡航高度。Could you please remain in your seat with your seatbelt fastened until we've reached cruising altitude.

5.请您先坐在指定的位置,以确保飞机起飞时的载重平衡。Please be seated in the assigned seat, in order to ensure proper weight and balancefor the aircraft when it takes off.

6.桌板后将其收起。Please stow your tray table  after using it.

7.尽管不太可能,但万一机舱内压力下降,氧气罩将会自动在您前方落下。In the unlikely event of loss of cabin pressure, an oxygen mask will drop automatically drop down in front of you.

8.当氧气罩落下后,将其拉向自己,罩住口鼻,用橡皮筋将其固定在头上,自然呼吸。When the mask drops, pull it towards you to cover your mouth and nose, and slip the elastic band over your head, and then breathe normally.

9.将安全带一端的卡头插入卡扣中,然后拉紧。Insert the metal end of the belt into the buckle and pull tight.

10.我们想向您展示如何穿戴救生衣和氧气面罩。We want to show you how to wear the life vests and the oxygen masks.

11.为了全体乘客的安全,最好安排一位有经验的乘客坐在应急出口旁的座位上。For the safety of all members on board, it's better to have someone who is more experienced to sit next to the emergency exit.

Announcements

Announcement 1

Ladies and gentlemen:

   Good morning (afternoon/ evening)

   Welcome aboard this inaugural flight(首次飞行)from___________ to __________. (Via_________)

    We are very glad to serve you. The airdistance is ___________, our flying time is __________ hour(s) and _______minutes.

   At this time, please make sure that your seat belt is fastened andrefrain from smoking during the whole flight.

   We are pleased to serve you onboard. If there is anything we can do foryou, please let us know. We wish you a pleasant flight with ____________(Airlines).

   Thank you!

 

Announcement 2

Ladies and gentlemen:

    The cabin door is closed. For your safety, pleasedo not use your mobile phones and certain electronic devices on board at any time.Laptop computers may not be used during takeoff and landing. Please ensure thatyour mobile phone is turned off.

    Thank you for your cooperation.

 

Welcome announcement

Ladies and gentlemen:

   Good morning (afternoon/ evening).

   Captain __________ and his crew would like to welcome you aboard__________ flight ________ to __________ (via________). The air distance from__________ to __________ is _________kilometers and the flying time is__________ hour(s) and _______ minutes. According to the weather forecast, the temperatureat B airport is _____℃.

   We will take off soon. Please make sure that your seat belt is securely fastened.May we remind you that all our flights are non-smoking to comply with the regulations?

    On our flight today, there are __________ flightattendants at your service. If there is anything we can do for you, please let usknow. We hope you will enjoy your flight.

    Thank you!

 

Upgrade announcement

Ladies and gentlemen:

    Thank you for flying with ____________.

    We are pleased to inform you that we have someFirst Class (and Business Class) seats available on our flight today. If you needany of this service, please contact our flight attendant.