Emergency-handling
Because of religion, the tour group doesn’t want to visit Shaolin Temple.
TL: Excuse me, Linda. I just want to say that we don’t want to visit Shaolin Temple.
TG: I’m sorry. Is there any specific scene your group prefers to visit?
TL: How about Baiyun Mountain?
TG: Quite good. It doesn’t take a long time to go there.
TL: Great!
The tour leader’ s itinerary isn’t in line with yours.
TG: Excuse me, would you like to check the itinerary?
TL: Yes, of course.
TG: According to the plan, we will visit the Great Wall tomorrow, and …
TL: I’m sorry. According to the copy in my hand, we will go around the Palace Museum.
TG: Really? Let me have a look. I’m sorry that I take the itinerary for the Canadian Travel Group.
TL: It’s OK.

