Mark’s luggage was damaged (马克发现行李损坏).

Mark:    Oh, my god!
TG:     What’s wrong with you?
Mark:    The baggage is damaged!
TG:     Let me see. Oh, we are terribly sorry for it.
Mark:    What should I do now?
TG:     I will ask the inquiry desk about it.
Mark:    Thanks.

Alice suffered from airsick(爱丽丝晕机).
TG:     What’s wrong with you?
Alice:    I suffered from airsick. I feel very bad now.
TG:     Don’t worry. There is some medicine.
Alice:     Thank you.
TG:     You’re welcome.

Brown lost his luggage(布朗丢失了行李).
TG:     What’s wrong with you?
Brown:    I can’t find my luggage. It’s a small light brown bag.
TG:     Do you have your ticket claim?
Brown:     Here you are!
TG:     Perhaps we need to make a lost baggage report.
Brown:     How long do you think it might take?
TG:     I am not sure. Let’s ask the inquiry desk.

The flight delayed(飞机晚点).
TG:     Hi, I am Li Ling, your tour guide in China.
Robin:    Hi, I am Robin. Our flight was delayed, and we just got off the plane.
TG:     How long will it delay?
Robin:    Perhaps half an hour.
TG:     OK. I will be at the exit. I will hold up a sign there.