As a receptionist at travel service, when you meet tourists, the following eleven steps are for your references:
　　1. Arrival at the meeting sites on time.
　　2. Greeting the group.
　　3. Liaise with the group leader.
　　4. Give self-introduction.
　　5. Lead them to the coach.
　　6. Make a welcome speech.
　　7. Brief the local condition and introduce the hotel.
　　8. Distribute pamphlets.
　　9. Assist the tourists to check in.
　　10. Inform the meeting time and arrange the morning call, and tell the tourists the place for breakfast and the time for luggage collection.
　　11. Check the luggage and assist the tourists to their rooms.