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3.2.2.3.1 Usefulness of questionnaires
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3.2.2.3.2 Choosing restricted topic
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3.2.2.3.3 Writing the questions
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3.2.2.3.4 Two basic types of questions
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3.2.2.3.5 Writing effective instructions
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3.2.2.3.6 Presenting an effective questionnaire
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3.2.2.3.7 Selecting respondents
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3.2.2.3.8 Distributing a questionnaire
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3.2.2.3.9 Tabulating responses