教学内容：有关WORK, REST AND PLAY（工作与娱乐）案例分析。

教学目标：1. 了解案例背景；

           2. 学会使用电话用语安排商务会面；

           3. 了解会议流程，掌握用于会议讨论的常用表达(重点)；

           4. 培养团队协作精神，提高解决商务问题的能力（难点）。

教学方法：任务型教学法，角色扮演法，游戏

教学设计：1. 案例背景介绍（输入）

            要求：让学生快速阅读案例背景，把表格中的关键信息找出来。然后让学生根据表格中关键信息用自己的话对案例作简要介绍（3分钟）。

                           

Company	ICON
Based in	LA, USA
Wants to organize	SEMINAR IN FRANCE
Dates	FRIDAY JULY 5TH –SUNDAY  JUYLY 7TH
Objectives	WORK, REST AND PLAY
Department-in-charge	TRAVEL SERVICE DEPARTMENT
Hotel characteristics	STYLISH, VALUE FOR MONEY

 

Example： ICON, a computersoftware company based in LA, USA, wants to hold a seminar in France. It will starton Friday July 5^th and end on Sunday July 7^th. It willinclude meetings. The purpose of the seminar is to encourage hard work, and providechances for senior managers to relax themselves. The manager of Travel Servicewants to book a hotel which is both stylish and value for money.

2.任务设置（输出）

         Department (负责部门)：Travel Service of Icon

         Person-in-charge(责任人)： Manager of Travel Service

         Participants(参与人员): PA and other two colleagues

   

   Task (任务)：The travel servicedepartment of ICON has to choose a great hotel for a seminar held in France.

        步骤一：The manager of ICON’s travel service phones the Account managerfor Corporate Travel at Universal Airlines. He asks Universal to proposethree hotels in Francefor the seminar.— 10分钟

      通过设计游戏完成：Rearrange the ‘turns’ thatthe teacher will give you into a logical telephone conversation. (设计原因：降低难度，调动更多学生参与，提高积极性)-剪乱顺序，学生根据逻辑，轮到自己就站起来读出纸条上的内容，抢答且答错，纸条传给没有纸条的学生，如果在5秒内没有接上话轮，持纸条者失败，教师接上，下一个学生继续接上。

         以下是步骤一的完整对话。

         Receptionist (R): Good morning, Universal Airlines. How may Ihelp you?

         JACK WANG (Manager of Travel service):It’s Jack Wang here. Could

you please put me through to Sherry Liu’s office?

         R: Certainly. Putting you through.

         Sherry Liu (Account manager atUniversal Airline): Hello. Sherry Liu speaking.

         JW: Hello Sherry. It’s Jack Wang here.Do you still remember that the hotel you recommended last time was terrific? Mycolleagues spoke highly of the surroundings and facilities there.

         SL: Yes, I remember. How are you?

         JW: Fine thanks. I am calling because Iwant to book a hotel from you again to hold a seminar in France. Can youhelp?

         SL: Yes, I am glad to. How many maleand female people will attend this time? How long will they stay and from when?

         JW: 12 male and 8 female and I wantsingle rooms for all participants. They will arrive on Friday afternoon, July 5^thand leave on Sunday evening, July 7^th.

         SL: OK. My second question is whatkind of hotel they like.

        JW: They’d prefercomfortable and stylish hotel in an interesting area, 3- or4-star hotel.

         SL: Ok. I have written it down. Mythird question is about requirements of the meeting rooms and equipment.

         JW: They need a large conference roomand 3 smaller rooms equipped with basic facilities.

    SL:My last question is about requirements for meals.

JW: Let me see. Oh, thereare two participants who are vegetarian. Four do not drink alcohol.

SL:Is there any special requirement?

JW: Oh, yes. Oneparticipant uses wheelchair. And six are smokers. Can you propose three hotelsin Francefor us to choose from?

SL: Yes, I can.  I will send you three proposals of hotels viaemail by this Friday.     

JW:Perfect. Thanks very much.

SL:You are welcome. Thanks for calling, bye.

JW:Have a nice day. Bye.

步骤二：To hold a meeting todiscuss the best hotel for the seminar from the three proposals. First askstudents to watch a short video which introduces the three hotels. Whenstudents watch the video, the teacher has to explain some points about thehotels. After that, ask students to work in a group of 4 students. After themeeting, the PA will make a short report about the decision and their reasons.

 (开会讨论，选择最合适举办研讨会的酒店。教师边讲边让学生观看一小段有关三个酒店介绍的影像资料。教师先给学生输入一些常用的商务会议表达语句，然后让学生组织会议，进行讨论。目的在于锻炼学生学会用英语来表达观点，解决实际问题。)（5分钟讲解，6分钟开会讨论，6分钟会议报告-邀请两组代表发言，5分钟点评）

    通过让学生完成任务卡督促组内学生，做好分工，选好角色，积极参与讨论。

任务卡设计如下：

                                               

Meeting minutes (会议记录)
Date(日期):                             Venue/Place（地点）:
Chairperson（会议主持人）:               PA（助理-会议记录人）：
Present (其他参与人员)：
Purpose: Choose a hotel for the  seminar in France.
Factors to be considered（选择酒店的标准）: stylish（现代）, value for money（实惠）//（量化因素）price, location（位置）, facilities（配套设施）, room requirements（会议室要求）, dietary requirement（饮食要求）, etc.
1. Welcome and call to order（欢迎并宣布开会）
2. Discuss to choose a best hotel（讨论并决定最终方案）
Chateau Monfort＊＊＊		Hotel Marine＊＊＊	Hotel Splendid＊＊＊
Advantages
Disadvantages
Final decision

  

步骤三*（Homework）：writean email to confirm the booking of the hotel. As the Manager of Travel Serviceat ICON, write an E-MAIL to manager of the hotel chosen for the seminar.Confirm the Booking, giving details of number of participants, Requirements ofmeals, rooms, etc.. （2分钟）