Dilemma
Dilemma:Closing the deal
Watermarkis a specialist supplier of quality stationery and writing accessories, whichdistributes in European markets. At present the sales of the company’s leadingproducts are not growing. Hal Garnett, the newly appointed CEO, is in a hurryto reorganize the company’s sales strategy and to introduce a new online sales channel. Since Watermark does not have the in-house expertise to develop such asite itself, it has decided to outsource the work. Several Web agencies havebeen contacted to obtain tenders to develop and maintain a new, eight-pagesite. One of the most interesting tenders that Watermark has received is from anew Web agency called N-Vision. A meeting has been arranged with N-Vision to agree on the final specifications and budget for the new site.

