职场英语（2022春）

王翔

目录

  • 1 Preparing for Challenges
    • 1.1 PPT Collection
    • 1.2 Career Plan
      • 1.2.1 Tasks
    • 1.3 Cover Letter
      • 1.3.1 Tasks
      • 1.3.2 Resource bank
    • 1.4 Job Ads
      • 1.4.1 Tasks
      • 1.4.2 Resource bank
    • 1.5 CV
      • 1.5.1 Tasks
      • 1.5.2 Resource bank
  • 2 Attending Interview
    • 2.1 Interview
      • 2.1.1 Tasks
      • 2.1.2 Resource bank
    • 2.2 Interview Researsal
      • 2.2.1 Tasks
      • 2.2.2 Resource bank
    • 2.3 Interview Tips
      • 2.3.1 Keys to video spot dictation
      • 2.3.2 Tasks
      • 2.3.3 Resource bank
  • 3 On Boarding
    • 3.1 Arriving at a New Job
      • 3.1.1 Tasks
      • 3.1.2 Resource bank
    • 3.2 Organizational Structure of the Corporation
      • 3.2.1 Tasks
      • 3.2.2 Resource bank
    • 3.3 Office Facilities
      • 3.3.1 Tasks
    • 3.4 Office Culture
      • 3.4.1 Tasks
      • 3.4.2 Resource bank
  • 4 On-the-job Skills
    • 4.1 Meeting Memo and Agenda
      • 4.1.1 Tasks
    • 4.2 Meeting Minutes
      • 4.2.1 Tasks
      • 4.2.2 Resource bank
    • 4.3 Business Report
      • 4.3.1 Tasks
    • 4.4 Proposal
      • 4.4.1 Tasks
    • 4.5 How to Make a Killer PPT
  • 5 Business Communication
    • 5.1 Business Phone Call
      • 5.1.1 Tasks
      • 5.1.2 Resource bank
    • 5.2 Email and Fax
      • 5.2.1 Tasks
    • 5.3 Presentation
      • 5.3.1 Tasks
    • 5.4 Small Talks
      • 5.4.1 Tasks
  • 6 Business Trip
    • 6.1 Flight and Airport
      • 6.1.1 Tasks
      • 6.1.2 Resource Bank
    • 6.2 Hotel
      • 6.2.1 Tasks
      • 6.2.2 Resource Bank
    • 6.3 Business Dinner
      • 6.3.1 Tasks
      • 6.3.2 Resource Bank
Business Phone Call

I. Watch the course video at UMOOCs and take notes while watching.

http://moocs.unipus.cn/course/481/task/33616/show



II. PPT study


PPT-related questions:

1. Why should we pick up the phone in three rings?

2. Why should we give our names and identify our departments when greeting the caller?

3. What shall we make sure when the conversation is complete?

4. Why should we make sure that the caller drops down the receiver first?

5. What should we do if the caller complains about being transferred?

6. How long can we put the caller on hold?

7. When taking phone messages, how shall we verify the caller's name and phone number?