Lesson 18 Claim 

Specimen 1 A Claim for Damaged Goods

 

Dear Mr. Li,

 

We refer to Sales Contract No.354 covering the purchase of 50 metric tons of garlic.

 

On inspection, we found that 100 bags had burst and that the contents, estimated at 1,000 kgs, had been irretrievably bruised and damaged, which can not be accepted in the market.

 

We proceeded to have a survey report made. The report has now confirmed our initial findings. The report indicates that the loss was due to the use of substandard bags for which you, the supplier, are responsible.

 

On the strength of the survey report, we hereby register our claim against you as follows: Short delivered quantity USD3135

Survey charges USD50

Total claimed USD3185

 

We enclose Survey Report No.TS6478 and look forward to the early settlement of the

claim.

 

Yours sincerely,

Naniek Utami Handayani

 

 

Specimen 2 A Claim Accepted

Dear Mr. Handayani,

Reference is made to your letter of July 20 in which you lodge a claim for the damage of

1000 kgs of garlic.

 

We wish to express our deep regret at this incident. We have checked with our warehouse and discovered that part of your consignments were packed in a new lot of mesh bags which were not used before. After tracing the source of these bags, it is found that they were delivered wrongly by our supplier.

 

We are most concerned to maintain our long-standing trading relationship. We therefore

enclose a cheque for USD1974.50 in full and the final settlement of your claim.

 

We trust that this unfortunate error will not adversely affect our future relations.

 

Yours faithfully,

Li Wen