8.4 Knowledge Management
Key Takeaways
Knowledge management (KM) is defined as the process of capturing, storing, sharing and effectively managing the knowledge and experience of employees to increase the workforce’s overall knowledge. Its primary goal is to improve efficiency, productivity and retain critical information within the company. By harnessing your most valuable asset, employee expertise and knowledge, you can maximize efficiency and empower employees to improve their decision-making ability.
Faster and more effective onboarding: Being able to find information quickly when an employee starts a new job boosts productivity and reduces the time required to be up and running, saving money in the process.
Spend less time recreating existing knowledge: With effective knowledge management, everyone within the organization can spend less time answering repetitive questions and focus on more meaningful and enjoyable work.
Speed up innovation: Employees benefit from access to expert knowledge to do their job effectively and efficiently. This access also allows them to leverage findings from other teams so mistakes aren't repeated and learnings spread quicker.
视频：Knowledge management
课件分享：Introduction to knowledge management
课后思考：FOOD FOR THOUGHT
What defines an effective knowledge management tool?
What are the key benefits ofeffective knowledge management?
