知识与技能：

Let students learn a letter of complaint and master the key language points in the text.

过程与方法： 

Using the method of scanning, skimming and careful reading to learn the passage.

情感、态度和价值观：

Ss will know how to write a complaint letter and at the same time how to write an adjustment letter to better serve customers.

1. Enable Ss to retell the main idea of the passage and translate some important sentences by themselves.

2. Key points:   

voice your complaints             much to my regret 

place a complaint against           with the intention of doing   

remove… from….                 be unable to do \

murmur something unpleasant       It’s one’s duty to do sth

turn a deaf ear to                  look into  

1. Key sentences.

2. Learn to write a complaint letter.

教学过程 主要教学内容

预习导航 完成预习学案

情境导入 Ask students to preview the new words and expressions in this part.

Review what we have learnt in last class by asking them read the dialogue on page51.

探索新知 Step I Scanning

Read the text by themselves. Then underline some sentences and words they don’t understand.

Step II Skimming

Read again and try to finish task 2, 3, 4, 5 by themselves.

Step III Checking

Then the teacher check the answer and correct their wrong ones.

Step IV Class Inquiry

1. Much to my regret, I’m writing to place a complaint against one of you shop assistants.

regret doing; regret having done sth 后悔做某事    regret to do 遗憾去做某事

to one’s regret/ disappointment / joy / surprise / satisfaction… 令某人遗憾/ 失望/ 高兴/ 惊讶/  满意的是……

 (     ) They failed to pass the exam last time. I regretted _________ them.

A. to be not able to help            B. being not able to help

   C. not being able to help            D. not be able to help

2. In such a situation, it was the assistant’s duty either to do what she was requested to or to explain why she was unable to comply.  在这种情况下，这名店员的职责就是按照我朋友的要求去做，如果不能做的话，也要解释原因。

1) it’s one’s duty to do sth. 表示“做某事是某人的责任”。 

on duty  值班        off duty 不值班

2)  either … or… 或者… 或者…  (就近原则)   neither… nor… 既不…也不…  

 not only…but also…不但…而且…            not…but… 不是…而是…

 (      ) “You can’t have them both. You can choose _______ the bike _______ the toy car,” said mother.

A. either … or…       B. not only…but also…   C. neither… nor…   D. not…but…

3)  request sb to do sth 需要某人做某事； request that从句用虚拟语气should do 

3. We require you look into this matter and have the shop assistant apologize to our friend. 我们要求您调查这件事并让这名店员向我的朋友道歉。

 1)  require sb to do sth 需要某人做某事

     require / want / need doing = require / want / need to be done 需要…...

     require that从句用虚拟语气should do 

Step V  Retelling

Ask the students to express the main idea of the text by using their own words.

巩固练习 (       ) The young trees we planted last week require _________ after with great care.

       A. look         B. looking      C. looked      D. should look

 (        )  All passengers were required ___________ their tickets.

          A. show      B. showing      C. to show     D. showed

总结评价 就近原则:

either … or… 或者… 或者…         neither… nor… 既不…也不…  

not only…but also…不但…而且…            not…but… 不是…而是…

拓展提升 1. Read the passage and learn the key words, phrases and sentences by heart.

2.Finish all the Exs on WB

3. Write a complaint letter.

板书设计

much to my regret 深感抱歉       

2. shop assistant 售货员

3. turn a deaf ear to 装作没有听到     

4. look into 调查

5. look forward to 盼望 to 作为介词的词组有：

devote to 献身于             lead to  导致

  pay attention to 注意，重视    stick to 坚持

get down to 着手于           object to   反对

6. hear from =receive a letter from

   收到……的来信

 7. a lady friend of ours 我们的一位女性朋友

 8. in such situations 在这样的情形之下

 9. either…or…或者……或者

   neither…nor….,     

not only….but also..,    

not…but…