国际商务函电

邓来英

目录

  • 1 Fundamental of Business Communication
    • 1.1 Parts of a business letter
    • 1.2 Princinples of business writing
    • 1.3 Other commonly used methods of communication
    • 1.4 Translation of the text and keys to the exercise
  • 2 Establishing Business Relations
    • 2.1 Business Knowledge
    • 2.2 Case Study
    • 2.3 skill training
    • 2.4 Role play (sample)
    • 2.5 Typical sentences
    • 2.6 Translation of the text and keys to the exercise
  • 3 Business Negotiations
    • 3.1 Enquiry
      • 3.1.1 Business knowledge
      • 3.1.2 Case study
      • 3.1.3 skill training
      • 3.1.4 Typical sentences
      • 3.1.5 How to complete pair work through wechat
    • 3.2 Offer
      • 3.2.1 Business knowledge
      • 3.2.2 Case study
      • 3.2.3 skill training
      • 3.2.4 Typical sentences
    • 3.3 Counter offer
      • 3.3.1 Business knowledge
      • 3.3.2 Case study
      • 3.3.3 Skill training
      • 3.3.4 Typical sentences
    • 3.4 Translation of the text and keys to the exercise
  • 4 Sending Samples
    • 4.1 Business knowledge
    • 4.2 Case study
    • 4.3 Skill training
    • 4.4 Typical sentences
    • 4.5 Translation of the text and keys to the exercise
  • 5 Signing a Contract
    • 5.1 Business knowledge
    • 5.2 Case study
    • 5.3 Skill training
    • 5.4 Typical sentences
    • 5.5 Translation of the text and keys to the exercise
    • 5.6 Sample vedios for group work
  • 6 Terms of Payment
    • 6.1 Business knowledge
    • 6.2 Case study
    • 6.3 Skill training
    • 6.4 Typical sentences
    • 6.5 Translation of the text and keys to the exercise
  • 7 Packing
    • 7.1 Business knowledge
    • 7.2 Case study
    • 7.3 Skill training
    • 7.4 Typical sentences
    • 7.5 Translation of the text and keys to the exercise
  • 8 Insurance
    • 8.1 Business knowledge
    • 8.2 Case study
    • 8.3 Skill training
    • 8.4 Typical sentences
    • 8.5 Translation of the text and keys to the exercise
  • 9 Shipment
    • 9.1 Business knowledge
    • 9.2 Case study
    • 9.3 Skill training
    • 9.4 Typical sentences
    • 9.5 Translation of the text and keys to the exercise
  • 10 Complaints and Claims
    • 10.1 Complaints
    • 10.2 Claims
    • 10.3 Adjustment
    • 10.4 Translation of the text and keys to the exercise
  • 11 Supplementary Knowledge
    • 11.1 Skills on the translation of Business Cmmunication
      • 11.1.1 How to translate "请"
      • 11.1.2 How to translate numbers and dates
    • 11.2 Tactics on Business Negotiation
      • 11.2.1 Tactis 1
      • 11.2.2 Tactics 2
    • 11.3 Business Etiquettes
      • 11.3.1 Exhibition Etiquettes
      • 11.3.2 Business Dressing
Claims


1.Classification of claim

2.Language focus

claim for trade dispute    

claim for indemnity/ compensation  

claim for short weight / damage /loss

claim for inferior/ faulty quality 

Difference between complaint and claim 

 

vComplaint:：Itindicates that a situation is unsatisfactory or unacceptable or that one partyhas done something wrong.

vClaim：Itmeans that the situation becomes more serious, which may bring many losses to thebuyer, so they have to ask for compensation.