商务英语2020-2021-2(商英/物流1941)

王冠

目录

  • 1 Course Introduction
    • 1.1 Know career path
    • 1.2 课程前测
  • 2 Brand
    • 2.1 Discussion: Talk about Brands
    • 2.2 Business Vocabulary
    • 2.3 Text: Outsourcing production
    • 2.4 Brand image (outsourcing production)
    • 2.5 Small case studies and skills training
    • 2.6 Case study-Caferoma
    • 2.7 Lanaguge work: words about brand and product
    • 2.8 Task summary
    • 2.9 Recording mp3
  • 3 Business travel
    • 3.1 Business Vocabulary
    • 3.2 Business travel
    • 3.3 Reading: Air rage
    • 3.4 Skills of DIY travelling
    • 3.5 Language review
    • 3.6 case study--Choose a best hotel for seminar
    • 3.7 Listening recording mp3
  • 4 Organization
    • 4.1 vocabulary of organization
    • 4.2 Forms of business ownership
    • 4.3 Types of organizational structure
    • 4.4 Reading-a successful organization
    • 4.5 Language review
    • 4.6 Skills for socializing and networking
    • 4.7 Case study-Auric Bank
    • 4.8 Case study-outsource/keep in-house
    • 4.9 Test
    • 4.10 Expanded reading
    • 4.11 Ss' presentations
    • 4.12 Ss'videos
    • 4.13 Ss' videos-class 3
    • 4.14 Ss' videos-class 1
    • 4.15 Ss' videos-class 2
  • 5 Money
    • 5.1 Financial Terms
    • 5.2 Dealing with Figures
    • 5.3 Reading-Reporting financial success
    • 5.4 Language review-describing trends
    • 5.5 Case study-Angel Investments
  • 6 Advertising
    • 6.1 Business Vocabulary
    • 6.2 Reading: Successful advertising
    • 6.3 Designing advertising campaign
    • 6.4 Case analysis-Nike Ads
    • 6.5 How to do presentations?
  • 7 Employment
    • 7.1 Business Vocabulary
    • 7.2 Recruitment Process
    • 7.3 Reading: Retaining good staff
    • 7.4 Skills for managing meetings
    • 7.5 Case study-advertise for a GM
    • 7.6 Simulation of job interview
Language review

1. Taking about the future




2. Making arrangements on the phone

Replace the words in bold in sentences 1-10 with a word or words from the box. 

1) All of our operators are currently too busy to answer your call.

 eg.  unavailable    take


2) Please wait.   

3) Could you connect me to someone?  

4) Wait a moment, please.   One

5) Can I write down your name, please?  take

6) Can you wait for me for a second? bear with me

7) I'm just going to make you wait.  put you on hold

8) Can I get back to you ?   call you back

9) Let me read that back to you. It's zero one seven, two double four, three nine two nine.  so that was

10) When would be convenient for you?  suit


The following are the other useful language expressions for your reference.