职场实用英语

董云鹏

目录

  • 1 Meetings商务会议
    • 1.1 Needs Analysis
    • 1.2 Opening a meeting
    • 1.3 Presenting information
    • 1.4 Problem-solving
    • 1.5 Explaining and Clarifying
    • 1.6 Agreeing and Disagreeing
    • 1.7 Summarizing and Closing
  • 2 Business Negotiation商务谈判
    • 2.1 Need Analysis
    • 2.2 Preparing   to  negotiate
    • 2.3 Opening the negotiation
    • 2.4 Making proposals
    • 2.5 Reaching agreement
    • 2.6 Involving others
    • 2.7 Concluding the deal
  • 3 Telephoning电话沟通
    • 3.1 Need Analysis
    • 3.2 Focus on listening
    • 3.3 making calls
    • 3.4 Receiving calls
    • 3.5 Receiving and Leaving messages
    • 3.6 Dealing with problems
    • 3.7 Conference calls
  • 4 E-mailing电子邮件写作
    • 4.1 Need analysis
    • 4.2 Getting started
    • 4.3 Structuring your message
    • 4.4 Being clear and concise
    • 4.5 Choosing the right level of formality
    • 4.6 Getting the tone right
    • 4.7 Checking before you send
  • 5 Sociallising商务社交
    • 5.1 Opening a conversation
    • 5.2 Making conversation
    • 5.3 Building rapport
    • 5.4 Entertaining
    • 5.5 making arrangements
    • 5.6 Leave-taking
  • 6 Presenting商业报告和演示
    • 6.1 The first few minutes
    • 6.2 Using equipment
    • 6.3 Organizing what you want to say
    • 6.4 Maintaining interest
    • 6.5 Dealing with problems and questions
    • 6.6 Summarizing and Concluding总结和结束
Summarizing and Concluding总结和结束
  • 1 summarizing ...
  • 2 文本与参考答案

                   Summarizing and Concluding

                              总结和结束


学习内容提要:

  • Finishing a presentation effectively 恰当有效地结束报告

  • Useful phrases for ending your presentation, summarizing, handing over and thanking 结束报告、总结、转交发言权和致谢可用的实用表达


Context 情景


1 下面的内容选自一篇关于如何做好报告的指南。阅读这段节选,并用文中的词汇完成下面有关如何结束报告的小贴士。

To avoid any problems, take as much time preparing the end of your presentation as the rest of it.

First of all, make sure you signal that you are coming to the end. Then, although you should have explained the main points in the body of your presentation, it is a good idea to summarize them at the end, and finish with a strong final statement. This is what the audience will remember and take away with them. 

If your presentation introduced action points, be sure to outline them in the closing part of the presentation and name who is responsible for them with the corresponding deadlines. Each speaker deals with questions differently; you may have answered them during the talk, or you may have asked the audience to wait until lthe end. Whichever was the case, now is the time to invite final questions.

Some people feel it unncecessary to to thank the audience for listening, but it is generally considered good practice, particularly in more formal settings. 

Finally, the audience needs to know what happens next. If you are talking as part of a large conference, you may need to hand over to the next speaker or you may need to explain that there is now a coffee break. If there is nothing following your presentation, you can simply say goodbye. 

Tips

  • 1 S________ that you are coming to the 2 e__________.

  • Make a strong 3 f___________ s_________.

  • 4 S______ the main points.

  • 5 O______ any  6 a_______ points.

  • 7 I_________ any 8 f________ questions.

  • 9 T_________ the audience for 10 I __________.

  • 11 H__________ o___________ to someone else/ make reference to what happens next / say 12 g__________. 


2 如果是给同事们做非正式报告,小贴士的内容是否会有所不同?


Presentation 语言呈现


结束报告

1 Paul Baily 是National Logistics Ltd公司的市场主管,他正要结束自己的报告。听录音,判断以下说法是否正确,改正错误的说法。


1 Paul has been speaking about branding.   [True]    [False]

2 Paul's strong final statement is that rebranding is more than just a new logo.  

   [True]    [False]

3 There are no action points. [True]    [False]

4 His colleague Penny is going to speak next. [True]    [False]

5 Paul is going to deal with final questions over coffee. [True]    [False]

6 He thanks everyone for travelling to the presentation. [True]    [False]

2 下面是一些用于结束报告的实用表达,再听一遍录音,选出Paul使用的表达。


1 a This brings me to the end of...

    b I'd like to close by...

2  a Thank you all for listening.

    b Thank you for your attention.

3  a To summarize, then, ...

    b To conclude,...

4  a What needs to be done now is...

    b We'll aim to actin these points by...

5  a Does anyone have any final questions?

    b Are there any more questions?

6  a I'd now like to ask Julie to say something about...

    b Dr Smith is now going to speak about...

小贴士:参见Unit 5, 学习处理故障和问题的方法。

3 Paul所用的表达颇为正式,从中找出与下列非正式表达相对应的正式表达。必要时,可参照第112页音频6.1的录音文本。


InformalFormal
1 Signalling the endTo finish...
2 ThankingThanks for your time.
3 SummarizingTo sum up...
4 Referring to action pointsI'll get onto...
5 Inviting final questionsDoes anyone want to ask anything?
6 Handing overJulie, could you say a few words       about...?

4 听几个可以用来结束报告的表达,注意说话人升降调的方式(她的语调)。在句子末尾,说话人什么时候用升调?什么时候用降调?


Practice 演练


结束报告

1 将下列句子重新排序,组成报告的结尾。

a and an important first step. What nees to be done now is to have our new log

b some handouts and I'll hand over to Mr Martin, who is going to say

c I'd like to close my presentation now as my time is up. Thank you all

d something about the launch of the new brand.

e for coming today. In summary, a new logo is just part of the rebranding process

f designed. I'll get onto that next week. Mrs Kiraly is now going to give you

2 根据下面的提示词,写出可以用来结束报告的实用表达。

1 bring/me/end/presentation

2 summarize/ branding/ more than/ logo

3 thank/ attention

4 ask/ my colleague/ say/ cost/ rebanding project

5 questions?

6 James/ aim to/ action/ point 3/ next few weeks

3 把下列非正式表达变得正式一些。

1 That's it.

2 Thanks for coming.

3 To sum up,...

4 I'll tell the customers next week.

5 Here's Andrea to say a bit more.

6 Any questions?

小贴士:可以使用项目符号列示要点。

4 在下列句子上方画箭头,标出恰当的语调。听音频6.2核对答案。


1 This bring me to the end of my presentation.

2 Julie, could you say few words aobut meeting the staff?

3 Thank you for your attention.

4 To sum up, rebranding our company will  make us more competitive.

5 We'll aim to action these points by the end of next month.

6 Does anyone want to ask anything?

小贴士:降调表示你已经讲完。

5 录音中,一家公司正在尝试推出一个新品牌,听录音,概括要点。


6 运用练习5的要点概括和以下信息,为该报告准备一个结尾。试讲并录音。

  •   Action points: report to the board tomorrow

  •   Take final questions over coffee

  •   Hand over to David--talk about language in marketing material


Consolidation 巩固练习


1 想一想你将要做的报告。使用第89页的表格来准备报告的结尾。(如果你没有要做的报告,想想你会给Unit1中“演练”部分的练习6设计一个怎样的结尾。)

Ending your presentation


Useful phrases

  • How will you signal the end?

  • How will you summarize?

  • How will you refer to the next item /speaker?

  • How will you thank the audience?

  • How will you invite any final questions?




Useful vocabulary






Pronunciation /Intonation notes




2 试做一个报告,注意你的语调,并录音。

3 报告结束后,话几分钟时间反思一下。

  • Did you signal the end of your presentation?

  • Did your intonation go down at the end of each statement to show that you were finishing?

  • Did you summarize the main points at the end?

  • Did you refer to any aciton points and/ or what happens next?

  • What would you do differently next time?


Reference 重要词汇和表达

Useful phrases 实用表达

Signalling the end示意结束

This brings me to the end of my talk. 我的发言到此就结束了。
To finish,... 最后,…… 

Thanking 致谢

Thank you for your attention. 谢谢大家能专心听。
Thank you for linstening. 感谢你们的聆听。
Thanks for coming.感谢你们的到来。

 Summarizing 总结

To summarize, our main concern is...总之,我们的主要关注的是……
To sum up, then, I'd like to say...总之,我想说的是……

Referring to action oionts  提及行动要点

We'll action these points by next week.我们下周将会落实这几点。
I'll get onto that tommorrow.我明天会处理此事。

Handing over 转交发言权

I'd now like to ask Stefan to say a few words.现在,我想请斯蒂芬讲几句话。
Barbara, could you now speak about...?芭芭拉,你现在可以谈谈……吗?

Inviting final questions邀请最后提问

Does anyone have any final questions?最后,谁有什么问题要提问的吗?
Are thee any questions?还有什么问题吗?

Vocabulary词汇

Ending Presentations 结束报告

attention    n. 注意;专心deal(with questions) 处理(问题)
hand over (to next speaker) 转交发言权(给下一个说话人)invite (final questions) 邀请(最后提问)
outline (action points) 概述(行动要点)signal (the end) 示意(结束)
strong final statement 有说服力的最终陈述

summarize (the main points) 总结(主要观点)

thank (the audience) 感谢听众

Banding 品牌设计

appeal to  对……有吸引力brand   n. 品牌
competitive    adj. 有竞争力的design   v. 设计
design agency  设计公司develop   v. 发展;研制
external agency  外部机构

forward-looking  adj. 有远见的

(out-of-date)image  (过时的)形象increase market share 提高市场占有率
(friendly/informal)language(有好的/非正式的)语言logo     n. 商标
(new) look       (新)面貌;(新)风格marketing material  营销资料
rebranding     n. 品牌重塑slogan  n. 口号

学习建议

为报告做准备和练习时,可以给自己录音。听自己的录音,注意发音是否正确,使用的词汇、表达和语法是否恰当。

Review  复习


Skills 技巧

你是否同意下面的说法?为什么?

It's not important to spend much time planning the end of a presentation.

Useful phrases 实用表达

在正确的标题下分别写出一个正式的表达和非正式表达。把正式表达写在粉色椭圆里,非正式表达写在黄色椭圆里。


Vocabulary 词汇

用本单元的单词补全下列句子,首字母已经给出。

1 The symbol that represents a company or product is the l________.

2 A company that has new ideas and thinks about the future is f______.

3 If a company wants to get ideas from outside, it might employ an external a_____.

4 R__________ is when a company changes its whole image.

5 Companies often change their image to a _______ to different people, such as younger people, or to become more c___________.

Pronunciation 发音练习

学习了本单元后,写出6个你在做报告时能用到的表达,练习使用这些表达,注意自己的语调,并录音。将自己的录音和音频中的版本进行比较。