课程门户-章节详情

职场实用英语

董云鹏

1 Meetings商务会议
- 1.1 Needs Analysis
- 1.2 Opening a meeting
- 1.3 Presenting information
- 1.4 Problem-solving
- 1.5 Explaining and Clarifying
- 1.6 Agreeing and Disagreeing
- 1.7 Summarizing and Closing
2 Business Negotiation商务谈判
- 2.1 Need Analysis
- 2.2 Preparing to negotiate
- 2.3 Opening the negotiation
- 2.4 Making proposals
- 2.5 Reaching agreement
- 2.6 Involving others
- 2.7 Concluding the deal
3 Telephoning电话沟通
- 3.1 Need Analysis
- 3.2 Focus on listening
- 3.3 making calls
- 3.4 Receiving calls
- 3.5 Receiving and Leaving messages
- 3.6 Dealing with problems
- 3.7 Conference calls
4 E-mailing电子邮件写作
- 4.1 Need analysis
- 4.2 Getting started
- 4.3 Structuring your message
- 4.4 Being clear and concise
- 4.5 Choosing the right level of formality
- 4.6 Getting the tone right
- 4.7 Checking before you send
5 Sociallising商务社交
- 5.1 Opening a conversation
- 5.2 Making conversation
- 5.3 Building rapport
- 5.4 Entertaining
- 5.5 making arrangements
- 5.6 Leave-taking
6 Presenting商业报告和演示
- 6.1 The first few minutes
- 6.2 Using equipment
- 6.3 Organizing what you want to say
- 6.4 Maintaining interest
- 6.5 Dealing with problems and questions
- 6.6 Summarizing and Concluding总结和结束

Organizing what you want to say

1 Organizing W...
2 文本与参考答案

Organizing What you want to say

合理安排报告内容

学习内容提要：

The importance of structuring your presentation 合理安排报告内容很重要
Useful phrases for outlining your talk, organizing your ideas and moving between different sections of your presentation 简要介绍发言内容、合理组织内容及在不同部分之间转换可用的实用表达

Context 情景

1 听一段面向同事所做的报告，判断下列说法是否正确。

1 The presentation is about renewing the lease on the offices.

2 The speaker plans to speak for about ten minutes.

3 There will be time for discussion after she has finished speaking.

4 The speaker is happy to answer questions at any time.

2 a 回想你最近听过的异常商业报告或演示。

Did the speaker...

tell the audience what (s)he was going to talk about, and for how long?

say when (s)he would answer questions?

introduce his/her points in a clear and logical way?

小贴士：将你的发言分成几个部分，按照逻辑顺序介绍你的观点。

b 回想你最近做过的商业报告或演示，你是否做到了以上几点？

Presentation 语言呈现

Metley 物流公司正计划与Take2you物流公司合并。

1 下文是Metley公司员工合同的节选。阅读该合同节选，支出这家公司的工作条件与你的公司（或你所知的公司）有何不同。

Annual leave

All staff receive 20 days' annual leave, which can be taken at any time. Staff should ask their line manager to sign their leave form and then pass it on to the Human Resources Department.

Apprisals

All staff will be appraised by their line manager once a year. The line manager will write a summary of the discussion, which he/she and the staff member should both sign.

Training and development

Alll staff are encouraged to take professional courses. A range of training courses are available, from which---in discussion with their line manager--staff can choose to atten two per year.

2 听Metley公司人事主管Jurgen Ehlers向公司员工做的报告节选。Metley与Take2you 合并后，员工的工作条件会发生怎样的变化？

1 of 5	5 minutes
Introduction
Annual leave
Appraisals
Training and development

小贴士：准备提示卡片能帮助你记住报告或演示内容结构。别忘记了给卡片标上序号，以免弄混。

简要介绍发言内容

3 指出各个表达（1~12）分别具有哪项功能（A~C）.

A Saying what you'll talk about and in what order

B Saying how long you'll speak for

C Saying when you'll answer questions

1 Please fell free to ask questions at any stage.

2 I'll start/begin by/ with...

3 Firstly...

4 After that...

5 I'm going to speak for about...

6 Finally...

7 Secondly...

8 I'm going to spend...

9 Then...

10 Please interrupt me at any point.

11 This/My presentation will last/take...

12 I would be grateful if any questions could be left until the end.

4 再听一遍Jurgen发言的第一部分，你听到了练习3中中的哪些表达？在你听到的表达前打钩，参照第99页的录音文本，核对答案。

5 按正确顺序排列下列单词，组成完整的句子。

1 to/ going/I'm / spend/ about/ ten/ employment/ minutes/ about/ talking/ conditions.

2 the/ will/ After / I/ that, / discuss / equipment./ new

3 interrupt/ Please/me/ time./ at/ any

4 start / by / I'm / outlining/ the / problem.

5 grateful /if/ be/ I / would/ any / questions/ the / left/ be /could/ until/ end.

6 explain / I'll/ in/ Finally,/ how / fill/ the / to / forms.

提及发言的其他部分

6 下列表达用于提及发言的其他部分，请看这些表达，判断说话人指的是：

A an earlier part of the presentation

B a part of the presentation that has not been reached yet

1 As I mentioned earlier, ...

2 I will speak about that...

3 Let's go on to...

4 I'll return to that...

5 This leads me to my next point...

6 I'd like to look again at...

7 再听一遍Jurgen发言的第二部分。找出其他表示前指和后指的表达。

8 将句子的两部分对应起来。

1 I'd like to look again at

2 I will speak about that

3 Moving on to

4 As I have just said,

a towards the end of my talk.

b there will be a number of changes.

c what we said about appraisals.

d staff training and development.

合理组织内容

9 a 请看第98页音频3.1的录音文本，标出说话人介绍要点时使用的表达。

b 假如现在有3,000欧元供你改善工作环境，你打算如何使用？设计一个简短的报告，运用本单元所学的表达，列出你的主要观点。

Practice 演练

1 选择斜体动词的正确形式。

1 I'll start by to focus/ focusing on the training offer.

2 Please feel free to ask/ asking quesitons at any stage.

3 Moving /To move on now to look at making a formal complaint,...

4 Right, let's go/ going on to the second problem.

5 I'd like to look /looking again at the issue of sick leave.

6 I'm going to speak /speaking for about ten minutes.

小贴士：不定式（to do形式）用于某些动词（如：I'm toing to go）和形容词（如：feel free to do）之后；动名词（-ing形式）用于介词（如：I'll start by looking）和某些动词(如：I'll keep working on it)之后。

2 用下列提示词造句。

1 talk/last/ten /minutes

2 please/interrupt/any/time

3 begin/by/discuss/ proposals

4 return/that/ issue/later

5 secondly/ staff/entitled/ 20 days' /leave

3 a 听录音，选出你听到的句子。

1 a I am going to look at staff leave.

b I'm going to look at staff leave.

2 a I would like to mention Henning's proposal.

b I'd like to mention Henning's proposal.

3 a First, I will speak about staff development.

b First, I'll speak about staff development.

4 a I will return to that later.

b I'll return to that later.

5 a I would be grateful if any questions could be left until the end.

b I'd be grateful if any questions could be left until the end.

小贴士： 英语口语中，would和will常缩写为 'd和 'll。

b 练习使用上述表达

4 a ni 在MTL工程公司的人力资源部工作，你的上司要求你向公司全国的人事专员转达公司未来的招聘政策。根据以下信息准备一份报告简介，然后听录音，进行比较。

b 参看第100页音频3.6的录音文本，画出缩略词，大声朗读录音文本。

Consolidation 巩固练习

1 想想你以后要做的一个商业报告和演示，考虑一下目标和听众，并根据第84页的表格准备你的发言。

Organizing your talk

Questions to consider

What are you going to speak about?
How much time do you have for your presentation? for questions?
What points must you cover? What could you leaveout if you don't
have enough time?
In what order will you cover these points?
When will you deal with questions?

Main points:

1_______________________________________________________________________________________________________

2_______________________________________________________________________________________________________

3_______________________________________________________________________________________________________

Other points (If time allows)

____________________________________________________________________________________

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Useful phrases:

___________________________________________________________________________________

____________________________________________________________________________________

_______________________________________________________________________________________________________

2 请同事根据本单元“情景”部分练习2中的问题为你的报告表现做记录，讨论一下，如何改进可以让你的报告条理更清晰。

Reference 重要词汇和表达

Useful phrases 实用表达

Saying what you'll talk about 说明发言内容

I'll start/begin (by/with)...	我将以……开始。
Then/After thant...	然后……
Firstly,...	首先，……
Secondly,...	其次，……
Finally,...	最后，……

Saying how long you'll speak for 说明发言时长

I'm going to speak (for about ten minutes).	我的发言需要（10分钟）。
I'm going to spend (five or ten minutes on this).	我会花（5到10分钟讨论这点）。
This/My presentation will last/take (15 minutes).	这个/我的报告将会持续/用时（15分钟）。

Saying when you'll answer questions 说明答疑时间

Please feel free to ask questions (at any time).	请（随时）随意提问。
Please interrupt me( at any stage).	请（随时）打断我。
I would be grateful if any questions could be left until the end.	如果可以在最后进行提问，我将感激不尽。

Referring to other parts of your talk提及发言的其他部分

Backwards 前指

As I mentioned earlier,...	正如我之前提到的，……。
I'd just like to look again at (the issue).	我想在回顾一下（那个问题）。
As I (have) just said,...	正如我之前（已经）说的，……

Forwards 后指

Moving on to...	接着谈下一个话题……
This brings/ leads me to (my next point).	由此，我要谈（下一点）。
Let's go on to (the next item).	接下来谈（下一项内容）。
I'll return to that (later).	(一会儿）我会再谈那一点。
I will speak about that (in a moment).	我（马上）会讲到那一点。

Vocabulary 词汇

Working conditions 工作环境

annual leave 年假	appraise v. 评估；坚定
appraisal n. 评估；坚定	(make) a complaint 投诉；抱怨
contract n. 合同；契约	employ v. 雇佣
employer n. 雇主	entitle v. 使有资格；使有权利
improve v. 改善	leave form 休假表
merge v. 合并	merger n. 合并
notice n. 通知（如four weeks' notice提前四周通知）	recruit v. 招聘
recruitment n. 招聘	renew( a lease) 延长（租约）
sick leave 病假	staff development 员工培训
target v. 以……为目标

学习建议

将你的某次报告或演示录下来，通过听录音，在听到讲得不够清楚（如语速过快、重读错误、语调太平、没有停顿等）的地方按暂停。下次报告前在讲稿上做标记，如在关键表达的上方标向上或向下的箭头，提醒自己注意升调或降调。

Review 复习

Skills 技巧

1 运用本单元“语言呈现”部分练习1中的标题，准备向一些同事作报告，介绍公司工作条件的变化。借助第84页的表格，构思你的报告。

Organizing your talk

Questions to consider

What are you going to speak about?
How much time do you have for your presentation? for questions?
What points must you cover? What could you leaveout if you don't
have enough time?
In what order will you cover these points?
When will you deal with questions?

Main points:

1___________________________________________________________________________________

2___________________________________________________________________________________

3__________________________________________________________________________________

Other points (If time allows)

____________________________________________________________________________________

Useful phrases:

___________________________________________________________________________________

____________________________________________________________________________________

_______________________________________________________________________________________________________

2 报告结束后，回答本单元“情景”部分练习2a中的问题。可以怎样改善你的表现？

Useful phrases 实用表达

用意思相近的单词或短语代替斜体部分。

1 My talk will last two or three minutes.

2 I'll begin by highlighting the main issues.

3 Let's go on to look at the health and safety policy.

4 As I said, we face some difficult times.

5 I will speak about that again later in the presentation.

6 After that, I'll tell you about changes to staff salaries.

Vocabulary 词汇

1 写出下列动词的名词形式。

1 appraise 2 complain

3 leave 4 manage

5 discuss 6 train

7 develop 8 employ

9 propose

2 用恰当的单词或表达补全下面的段落。

As you probably already know, I'm here today to update you on health and safety issues within the company. 1 ____________ going through the new policy. 2______________, I'll show you the new range of health and safety posters we'll be displaying around the site. 3________________, I'll demonstrate how to use the new fire extinguishers. 4 ____________ interrupt at any time.

Pronunciation 发音练习

练习朗读本段元报告或演示的选段，注意缩略形式，实用缩略形式能使你的发言听上去更流畅。

Transcripts

3.1

Good morning, and thank you all for coming. As yoiu know, the lease on our offices is due to run out next year, and we're going to have to relocate. I'm going to begin by going through the three proposals that have been made so far. This should only take about two three minutes. After that, I suggest we discuss the pros and cons of each option and then vote on which one you feel would be the best. Please feel free to interrupt me at any time, by the way. So, firstly, it has been suggested that we move to the new business park on the outskirts of town. Secondly, we could find office space to rent in the town center. Thirdly, we could look at relocating to a differenct area altogether, perhaps in purpose-built accommodation.

So I suggest we...

3.2

As you know, I've been asked to speak to you today about the implications of the forthcoming merger on working conditions here at Metley Logistics. I'll start by going through the new leave procedures. After that, I'll look at appraisals, and finally I'll focus on staff training and development. My presentation will take about five to ten minutes. Please feel free to ask questions at any stage. Right, let's get started.

As I just said, there will be some changes to annual leave. You will now be entitled to 25 days' holiday a year, which you will be able to take when you wish--provided that you give four weeks' notice. You'll also need to fill in one of these new forms and ask your line manager to sign it before handing it to HR.

Moving on now to appraisals, it has been decided that all staff will have an appraisal with their line manager twice a year... nothing else has changed. The aim of the meeting is for you to have a chance to discuss your work over the past six months--your strengths, weaknesses, what's gone well, your training needs and so on.

This brings me to my final point--staff training and development. In a moment, I'll hand out a sheet for you all to take away. It lists all training courses available to staff. You should discuss your training needs with your line manager and which courses you wish to attend, up to a maximum of three each year. If you wish to...

3.3

3.4

3.5

1 I'm going to look at staff leave.

2 I'd like to mention Henning's proposal.

3 First, I will speak about staff development.

4 I'll return to that later.

5 I would be grateful if any questions could be left until the end.

3.6

I have divided my presentation into three parts. Firstly, I'll talk about our plans to use specialist consultants in our R and D department. Then I'll go on to speak about how we are targeting ethnic minorities within the thole organiztion, and finally, I'll look at the advantages of us using external agencies to help recruit highly trained staff. I'm going to speak for about 20 minutes. I'd be grateful if any questions could be left until the end. Right, let's get started.

Answer key

Context

1 1 False 2 False 3 True 4 True

Presentation

Staff will receive 25, not 20 days' leave a year.
They will have to give four weeks' notice, instead of being able to take leave at any time.
There are new leave forms.
Appraisals will take place twice a year, not once.
Staff can't attend three, not two, training courses a year.

3 1 C 2A 3A 4A 5B 6A 7A 8B 9A 10C 11B 12 C

4 1, 2, 4, 6, 11

1 I'm going to spend about ten minutes talking about employment conditions.

2 After that, I will discuss the new equipment.

3 Please interrupt me at any time.

4 I'll start by outlining the problem.

5 I would be grateful if any questions could be left until the end.

6 Finally, I'll explain how to fill in the forms.

1A 2B 3B 4A 5B 6A

A As I just said, ...

B Moving on now to...; This brings me to...; In a moment, I'll...

1c 2a 3d 4b

9 a Firstly; Secondly; Thirdly

Practice

1 1 focusing 2 to ask 3 Moving 4 go 5 to look 6 to speak

2 Suggested answers

1 My talk will last for about ten minutes.

2 Please feel free to interrupt me at any time.

3 I'll begin by discussing the proposals.

4 I'll return to that issue later.

5 Secondly, staff are entitled to 20 days' leave.

3 1b 2b 3a 4b 5a

4 b I have divided my presentation into three parts. Firstly, I'll talk about our plans to use specialist consultants in our R and D department. Then I'll go on to speak about how we are targeting ethnic minorities within the thole organiztion, and finally, I'll look at the advantages of us using external agencies to help recruit highly trained staff. I'm going to speak for about 20 minutes. I'd be grateful if any questions could be left until the end. Right, let's get started.

Review

Useful phrases

1 take 2 start 3 Moving on 4 As I mentioned earlier

5 I'll return to that 6 Then/ Next

Vocabulary

1 appraisal 2 complaint 3 leave 4 management, manager

5 discussion 6 training, trainer, trainee 7 development

8 employment, employer, employee 9 proposal

2 Suggested answer

1 I'll start by

2 After that

3 Finally

4 Please feel free to

1 听一段面向同事所做的报告，判断下列说法是否正确。

2 a 回想你最近听过的异常商业报告或演示。

b 回想你最近做过的商业报告或演示，你是否做到了以上几点？

1 下文是Metley公司员工合同的节选。阅读该合同节选，支出这家公司的工作条件与你的公司（或你所知的公司）有何不同。

2 听Metley公司人事主管Jurgen Ehlers向公司员工做的报告节选。Metley与Take2you 合并后，员工的工作条件会发生怎样的变化？

简要介绍发言内容

3 指出各个表达（1~12）分别具有哪项功能（A~C）.

4 再听一遍Jurgen发言的第一部分，你听到了练习3中中的哪些表达？在你听到的表达前打钩，参照第99页的录音文本，核对答案。

5 按正确顺序排列下列单词，组成完整的句子。

提及发言的其他部分

6 下列表达用于提及发言的其他部分，请看这些表达，判断说话人指的是：

7 再听一遍Jurgen发言的第二部分。找出其他表示前指和后指的表达。

8 将句子的两部分对应起来。

合理组织内容

9 a 请看第98页音频3.1的录音文本，标出说话人介绍要点时使用的表达。

b 假如现在有3,000欧元供你改善工作环境，你打算如何使用？设计一个简短的报告，运用本单元所学的表达，列出你的主要观点。

1 选择斜体动词的正确形式。

2 用下列提示词造句。

3 a 听录音，选出你听到的句子。

b 练习使用上述表达

4 a ni 在MTL工程公司的人力资源部工作，你的上司要求你向公司全国的人事专员转达公司未来的招聘政策。根据以下信息准备一份报告简介，然后听录音，进行比较。

b 参看第100页音频3.6的录音文本，画出缩略词，大声朗读录音文本。

1 想想你以后要做的一个商业报告和演示，考虑一下目标和听众，并根据第84页的表格准备你的发言。

2 请同事根据本单元“情景”部分练习2中的问题为你的报告表现做记录，讨论一下，如何改进可以让你的报告条理更清晰。

Useful phrases 实用表达

Vocabulary 词汇

Skills 技巧

1 运用本单元“语言呈现”部分练习1中的标题，准备向一些同事作报告，介绍公司工作条件的变化。借助第84页的表格，构思你的报告。

2 报告结束后，回答本单元“情景”部分练习2a中的问题。可以怎样改善你的表现？

Useful phrases 实用表达

Vocabulary 词汇

1 写出下列动词的名词形式。

2 用恰当的单词或表达补全下面的段落。

Pronunciation 发音练习

练习朗读本段元报告或演示的选段，注意缩略形式，实用缩略形式能使你的发言听上去更流畅。

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