职场实用英语

董云鹏

目录

  • 1 Meetings商务会议
    • 1.1 Needs Analysis
    • 1.2 Opening a meeting
    • 1.3 Presenting information
    • 1.4 Problem-solving
    • 1.5 Explaining and Clarifying
    • 1.6 Agreeing and Disagreeing
    • 1.7 Summarizing and Closing
  • 2 Business Negotiation商务谈判
    • 2.1 Need Analysis
    • 2.2 Preparing   to  negotiate
    • 2.3 Opening the negotiation
    • 2.4 Making proposals
    • 2.5 Reaching agreement
    • 2.6 Involving others
    • 2.7 Concluding the deal
  • 3 Telephoning电话沟通
    • 3.1 Need Analysis
    • 3.2 Focus on listening
    • 3.3 making calls
    • 3.4 Receiving calls
    • 3.5 Receiving and Leaving messages
    • 3.6 Dealing with problems
    • 3.7 Conference calls
  • 4 E-mailing电子邮件写作
    • 4.1 Need analysis
    • 4.2 Getting started
    • 4.3 Structuring your message
    • 4.4 Being clear and concise
    • 4.5 Choosing the right level of formality
    • 4.6 Getting the tone right
    • 4.7 Checking before you send
  • 5 Sociallising商务社交
    • 5.1 Opening a conversation
    • 5.2 Making conversation
    • 5.3 Building rapport
    • 5.4 Entertaining
    • 5.5 making arrangements
    • 5.6 Leave-taking
  • 6 Presenting商业报告和演示
    • 6.1 The first few minutes
    • 6.2 Using equipment
    • 6.3 Organizing what you want to say
    • 6.4 Maintaining interest
    • 6.5 Dealing with problems and questions
    • 6.6 Summarizing and Concluding总结和结束
Leave-taking
  • 1 leaving-taking
  • 2 文本与参考答案

                             Leave-taking    

                                 告 辞


学习内容提要:

  • Saying you have to leave   提出告辞

  • Summarizing at the end of a meeting总结会谈内容

  • Thanking and expressing appreciation 表达感谢

  • Making plans to follow up 制订后续计划


Context  情景


1 想一想与人会面或开会时必须要告辞离开的情景,下列哪些情况下你可能需要告辞离开?需要离开时,你通常会怎么说?怎么做(例如,承诺电话联系、握手等)?

  •  At a conference or trade fair

  • Over drinks at a bar

  • Over lunch or dinner

  • At a club

  • At a sporting event with clients or colleagues

  • Visiting a client

  • Hosting a client

  • Going out with colleagues

  • Meeting to discuss business

  • Meeting professional associates

2 你认为告辞时最难的是什么?写出你遇到过的困难。

Presentation语言呈现


Anna Gerard 正在和公司的财务总监Bruce Michaels讨论新项目的财务安排。他们刚刚吃完午饭。

1 请看以下结束会谈的步骤并排序。听音频6.1中Anna 和Bruce 的对话,核对答案。


6Anna thanks Bruce and expresses her appreciation.

Bruce agrees to end the conversation and expresses his concern that Anna catches her plan.

Bruce summarizes what he has agree to do.

Anna asks if there's any unfinished business.

Anna summarizes what she has agreed to do.
1Anna says she has to leave

小    贴  

我们可以用“I'm sorry, I must...”来礼貌地表示必须离开。例如:I'm  sorry I     must get going.我们可以用be going to来讨论打算或计划。例如:I'm going to produce our modified projection. ’

2 再听一遍音频6.1中的对话,补全下列句子。


1 I'm sorry, but ___________________.

2 Can we _______________?

3 Yes, I'd _________________ if I don't want to get caught up in traffic.

4 So, have we_____________ everything we need to?

5 I think so. _____________ what we've agreed.

6 Right. ____________ produce our modifeied projection before the end of this month. 

7 Yes, _______________ by Friday the 29th at the latest, after I"ve met with the technical team.

8 I really appreciate your hospitality and ____________ . It's been great.

小贴士    我们可以用will来表示承诺。例如:I'll get that to you by Friday the 29th at the latest.

3 请音频6.2中的Anna和Bruce接下来的对话,思考以下问题。


1 How does Anna express her thanks and appreciation?

2 How does Bruce respond?

3 How does Anna repeat her need to leave?

4 How do they agree to follow up the meeting?

发音练习

4 我们用降调来表示确定的语气。听音频6.3中的下列句子,注意句尾的降调。


1 I really must be going.

2 Can we leave it there?

3 Let's just recap on what we've agreed.

4 I'll get that to you by Friday.

5 Thanks for everything.

6 It's been great.

7 I'll be in touch. 

5音频中是告辞时常用的一些表达。听每个句子,根据下面所列的功能将其填入对应的列中。



Saying you have  to leave

SummarizingExpressing thanks and appreciationFollowing up

Can we leave it    there for now?



















Practice  演练


1 根据下列单词写出完整的句子。

Example   Thanks/coming/short notice

              Thanks for coming at such short notice. 

1  must/going

2 must/tracks

3 leave/there?

4 recap/meeting/so far

5 get/you/end of the week

6 appreciate/done/for me

7 be/touch/ soon as possible

2 告辞时常用带get的表达。按照正确顺序排列以下单词,组成完整的句子。

1 Friday./you/get/to/i'll/by/that

2 get/on/in/I'll/Monday./touch

3 I'll/done/end/get/by/week./the/of/the/that

4 you/get/phone/when/I/back./I'll

5 for/drawn/get/We'll/a contract/you./up

6 get/the figures/you./sent/to/I'll

7I/soon/going/as/as/must/possible./get

3 听音频6.5中每个人说的话,在下面最合适的回答前写出音频中对应句子的编号。



aYes, let's just recap. So, I'm going to call our suppliers...
1bGreat...and I'll check those figures again and fax htem through tomorrow.

cYes...or you can text me. You've got my mobile number.

dNo problem. It;s been a real pleasure!

eYes, of course. You mustn't miss your flight.

fI'm glad it's been useful. I'm really looking forward to working together.

4 a 请看第85页“学习材料”部分的卡片(1),练习用于提出告辞的表达。请将这些表达分别补充完整。

It's been...Let's just...
Many thanks...I really must...
I really appreciate...I'll be in...
Can we...I'll get...
I mustn't ...Can we just go...

   b 将第86页卡片(2)与第85页卡片(1)上的表达搭配起来组成句子。这些句子与你之前补充的一样吗?

...a real pleasure....all your hospitality.
...be making tracks....for everything you've done for me.
...leave it there?...miss my flight.
...over what we've agreed?...recap, shall we?
...that to you as soon as possible....touch very soon.

5 请看第87页“学习材料”部分的角色卡片,与搭档练习对话。


A1 You are aware that B needs to leave to  catch a train. However, you want to make   sure you have B's contact details before    he/she leaves.

B1 You've just looked at your watch and     you realize you must go now if you are

 going to catch your train. Say politely that you have to leave immediately.

A2 You are finding B very boring. You want to leave, but you don't want to be rude.

B2 You are talking to A about your last

 project. Telll A about the deallines,

 problems, people you worked with, etc. 

Try to make sure you finish before A leaves.

A3 Before you leave, sum up the meeting. 

You want to make sure B is going to send

 you the latest price details of his/her

 products. You're going to put in an order

 as soon as you've got the prices.

B3 The meeting has ended. You know A 

wants the latest price of your products, but they haven't been published yet. However, you want to make sure A makes a firm 

order.

A4 You have entertained B as a visitor to 

your company for the last two days. The

 restaurant last night was awful. You know 

that B must go to catch a plane. 

Say goodbye.

B4 A is an important client. You have been entertained as a visitor to A's company for

 the last two days. The hotel was noisy, and the meal last night was awful. Thank A and express your appreciation.

A5 You have been talking to B for half an

 hour in the bar at a conference. Now you 

don't think B is toing to be a useful contact. Politely, say you must leave, sum up the

 meeting and thank B for buying the drinks.

B5 You have been talking to A for half an 

hour in the bar at a conference. You think A is going to be a very useful contact. Try to 

keep the meeting going.



Consolidation 巩固练习


1 设想一下你必须跟客户告辞的情景,准备一下你要说的话。想一想告辞的以下四个步骤中哪个适用于你所设想的情况。

  • Saying you have to leave

  • SUmmarizing

  • Expressing appreciation and thanks

  • Making plans to follow-up

2 下次告辞时,尝试使用本单元所学的内容。过后,回顾一下整个过程。你以后的做法会有什么不同。

Reference 重要词汇和用法

Useful phrases  实用表达

Ending a meeting 结束会谈

Can we draw it to a close?我们可以结束了吗?
Can we leave it there?我们可以先到此为止吗?
I'd better get going.我最好现在就走。
I must be going.我必须走了。
I must be making tracks.我得看快走了。

Summarizing 总结

Let's just recap.我们来总结一下。
To sum up,...概括一下,……。
Can we go over it once again?我们再回顾一遍好吗?

Expressing thanks and appreciation 表达感谢

I really appreciate all you've done for me.

我非常感谢你为我做的一切。
Thanks for being so helpful/co-operative.谢谢你的帮助/配合。
Thanks for making us feel so welcome.谢谢你对我们的热情接待。
It's been really useful.这真的非常有用。
I've found our time together really helpful.我觉得我们这次见面真的很有帮助。

Making plans to follow up指定后续计划

I'll get/be in touch.我会与你(们)保持联系的。
I'll get that to you by...我会在……之前把它交给你。
I'll get(something done) by...我将在……之前(完成某事)

Vocabulary 词汇

at short notice 在短时间内collaborate     v. 合作;协作
collaboration   n. 合作;协作deadline    n.  截止日期;最后期限
draw up  编写;草拟det caught up 遭遇;深陷
hospitality  n. 好客;殷勤make tracks  匆匆离开
minutes   n. 会议记录 projection    n. 预测;预计结果
recap   v. 总结;概括;回顾

text  v.  给……发短信 

学习建议

把自己设想成对话的一方进行语言练习:先播放录音中一个人说的话,然后暂停录音,与录音进行对话,左后再听录音进行比较。开始时你可以参考录音文本,但要努力记住你说的那部分对话内容。

Review 复习


Skills  技巧

听音频6.6中人们准备告辞时会用到的表达。以下是告辞时涉及的四个话题类别,将你听到的句子分别归到相应的类别中去。


a   Saying you have to leave

b Summarizing at the end of a meeting

c Thanking and expressing appreciation

d Making plans to follow up 

Useful phrases  实用表达

完成下列表达

1 I'm afr__ ___ ___ I'll ha___ ___ to g__ ___ going n__ __.

2 Tha___ ___ ___ so mu__ __ for every__ ___ ___ ___ ___ you've do___ ___.

3 We ne__ __ to ju__ ___ go ov___ ___ what we' ___ ___ agreed.

4 I'll pho__ ___ you __ __ soon __ __ I g__ __ back to the of___ ___ ___ ___.

5 I appr___ ___ __ __ __ __ all the tro___ __ __ __ you've go__ __ to.

6 So, ha__ __ we more or __ __ __ __ fina__ __ __ __ __ __ everything we n__ __ __ to?


Vocabulary  词汇

填字谜游戏,找出神秘的单词。括号内的数字代表每个单词包括的字母个数。


1 I'd better make tracks. I don't want to ___________ in traffic.' (3,6,2)

2 A Prediction of, for example, results

3 With very little warning(5,6)

4 The final date for the completion of a project

5 To work together

6 Looking after and welcoming guests

7 To look again at the main points

Secret word

A word often used in leave-taking=_______________

Pronunciation 发音练习

请看第108~109页音频6.1和音频6.2的录音文本,再听一遍这两个音频。与搭档大声练习对话,注意重读和语调。