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1 building a&n...
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2 文本与参考答案
Building Rapport
建立良好关系
学习内容提要：
Building a conversation 展开交谈
Asking about family and interests 询问家庭情况及爱好
Talking about other personal topics 谈论其他私人话题
Dealing with misunderstandings 消除误会
Context 情景
1 请看下面的交谈话题。
Asking about family: relationship/partner/spouse/children/parents
Talking about interests: hobbies/music/sports/leisure activities
Asking about where a person lives: house/apartment, etc.
Asking about where a person lives: country/city/town, etc.
Complimenting someone on their clothes/hair/jewellery, etc.
Talking about your salary
Talking about relationships at work
Talking about travel and holidays
a 面对以下不同身份的人，你可以谈上面的哪些话题？根据话题的安全程度，用1~5给以上话题打分（1分表示安全，5表示危险）
a a client b a collegue c a superior d a subrodinate
e a project partner f someone of the opposite gender
b 在什么情况下你可能会谈到以上各话题？
2 思考以下问题：
1 In your country and place of work, which of the topics above is it normal to talk about?
2 Are there any topics which you would never discuss?
3 Developing a working relationship often involves sharing some personal informatin. What questions might you use to open a conversation on any of the above topics?
Presentation 语言呈现
Michelle 和 Frank在同一家公司的不同分支机构工作。他们即将一起参加一个新项目，目前正在参加新项目的介绍会。两人正在茶歇时间交谈。
个人信息
1 请听音频3.1中Michelle和Frank 的谈话，在正确的表达下面划线。
1 Frank works/doesn't work in New York.
2 Frank has worked /hasn't worked for the company for more than two years.
3 Frank knew Graham Robson in New York/ London.
4 Michelle was / wasn't Graham's team leader.
5 Michelle has a high / low opinion of Graham.
6 Frank has known Graham for a long / short time.
2 再听一遍音频3.1中的对话，补全下列句子。
1 It sounds ____________________, doesn't it?
2 Mm, Great, and it's __________ to meet the rest of the project team.
3 Yes, it is... _____________ with the New York long, Frank?
4. Oh really? So _______ Graham Robson, then?
5 Yes, very well--he's an old friend. ___________?
6 Oh, no, ______________, how do you know Graham?
7 Yeah, Graham and I__________. Small world, eh?
尴尬话题
3 请听音频3.2中Michelle 和 Frank接下来的谈话，回答以下问题。
1 What questions does Frank ask to find out more about Michelle?
2 What information does he discover aobut Michelle?
3 Which question is probably too personal?
4 How does Michelle respond to Frank's apology?
5 How does Frank recover the conversation?
6 How does Frank bring the conversation to an end?
小贴士 注意！称赞对方的衣服、发型、首饰等是非常私人和亲密的举动。在西方文化中，这类称赞常见于女士之间。
消除误解
4 谈话中，有三处地方Michelle 和Frank误解了对方的意思。Frank通过阐明他的本意来继续谈话。听音频3.3，在重读的单词或音节下面划线。
1 Oh, no, I mean, how do you know Graham?
2 No, I said 'I'd like to live there.' You know, it's one of my dreams.
3 Oh, I see, sorry. I thought, you know, when you said ' the two of us', you meant...
闲谈
5 听音频3.4中的六段对话，每段对话都讲了什么？将对话编号写在相应话题的前面。写出你听到的提示话题线索的单词。
| leisure activities | ||
| complimenting | ||
| home | ||
| holidays and travel | ||
| interests | ||
| family |
发音练习
6 再听一遍音频3.4中的对话，个对话开始的问句中重读了哪些单词？在你认为重读的单词下面划线。问句句尾是升调还是降调？
1 Did you get them over here?
2 Do you play, Stanislav?
3 So, have you got any family, Pablo?
4 Have you been able to get away for a break this year, Jurt?
5 How do you normally spend your weekends, Kate?
6 Whereabouts in Zurich do you live, Rolf?
小贴士 通常，特殊疑问句（以疑问词开头的句子，例如：Where do you...?）句尾用降调；一般疑问句（以助动词开头的句子，例如：Do you...?）句尾用升调。注意也有例外的情况。
Practice 演练
1 读下列对话，用所给单词的正确形式写出完整的句子。
Example When/you/join/company/Franz?
Where did you join the company, Franz?
Three years ago in July.
1 How /you/usually/spend/weekend?
I like to play a round of golf when I can.
2 Whereabouts/you/base/George?
I'm living and working in Munich at the moment.
3 I/admit/your tie/ Ricardo.
oh, do you like it? I thought I'd wear something bright today!
4 Do you know Milan, Sally?
No/but/I/ really/like/go/there/someday.
5 you/able/get away/holiday/this year/Andrea?
Yes, we went to Barbados for a couple of weeks in the spring.
6 And are you still in New York, Michael?
No/I/mean/I/be/there/last year/not this year.
7 How/you/know/Petra Jacobson?
Oh, we worked together a couple of years back.
2 根据以下情景，用must造句。
Example You think your colleague knows Bridget Nieson, an old friend of yours.
You must know Bridget Nielson, then.
1 You meet a client at the airport. He looks very tired.
2 You tell a colleague you think she is very well organized.
3 You want to say that your client misses her family.
4 You tell a collegaue you think his situation has been difficult.
5 At a conference, someone has mistaken you for another person.
6 You think your client has enjoyed their holiday.
小贴士 我们可以用must表示有根据的判断，例如：You must know Graham Robson. He must have good tase. 表示对过去事情的判断时，我们通常用must have+过去分词形式，例如：THis report must have taken a lot of time.
3 注意以下句子的重读和语调。听音频3.5，跟读，模仿发音
1 It sounds exciting, doesn't it? ↘
2 Have you been with the NewYork office long, Frank?↗
3 So you must know Graham Robson, then?↘
4 And what about you?↘
5 Yeah, I guess it must be.↘
6 And have you got an apartment like me?↗
7 I guess we'd better be getting back. ↘
4 请看第81页“学习材料”部分给出的情景，与搭档练习对话。你会说些什么？你又会有什么样的感受？
What would you say?
1 A visiting client is staying in your town for the weekend. You want to find some common interests so that you can invite him/her to spend some time with you.
2 You find yourself talking to the boss of your company at an office drinks party. The boss is of the opposite genger to you.
3 You are going to work on a new project with a male colleague from another country. He visits your office. You haven't met before. You are talking to him in the coffee break.
4 You try to m ake conversation about holidays with a visiting client.
5 A line manger of the opposite gendder pays you a compliment on the way you are dressed.
6 A visiting client tells you he must phone nome urgently on a family matter.
7 You are talking to a female colleague and youi find out that her husband has recently died.
8 A colleague of yours wants to talk about one of his/her managers whom he/she doesn't like.
Consolidation 巩固练习
1 思考以下问题。
1 What 'personal' topics of conversation might you talk about with a client?
2 Which topics are potentially safer than others?
3 What aspects of culture and gender do you need to take into consideration when personalizing a conversation?
2 在一些与工作有关的场合可能需要聊一些比较私人的话题，思考以下问题。
1 Where and when are these conversations likely to take place?
2 Would they be with colleagues, subrodinates, line managers or clients?
3 Woudl there be any gender or cuoltural considerations to take into account?
3 设计一个工作中的私人谈话，思考下列问题。
1 How would you jove from work-based topics to more personal topics?
2 What would you like to say about yourself?
3 How would you keepthe conversation 'safe'?
4 下次试图沟通感情、建立联系时，尝试使用本单元所学的内容。过后，回顾一下整个过程。你以后的做法会有什么不同？
Reference 重要词汇和表达
Useful phrases 实用表达
| You must be Bridget Nielson. | 你一定是布里奇特·尼尔森。 |
| You must have had a difficult time. | 你一定经历了一段困难时期。 |
| You must be exhausted. | 你一定累坏了。 |
| How do you normally spend your weekend? | 你周末通常做些什么？ |
| Have you been able to get away this year? | 你今年休假了吗？ |
| Have you been with the London office long? | 你再伦敦办事处工作的时间长吗？ |
| How long have you lived in Boston? | 你在波士顿生活了多长时间？ |
| Whereabouts are youi based? | 你住在哪一带？ |
| Have you got any family? | 你有孩子吗？ |
| What about you? | 你呢？ |
| Whereabouts in Milan do you live? | 你住在米兰哪里呢？ |
| So (do) I. | 我也是。 |
| I've been admiring your tie. | 我很喜欢你的领带。 |
| I guess we'd better be getting back. | 我想我们该回去了。 |
| It's a small world. | 这个世界真小。 |
Vocabulary 词汇
Talking about people讨论人
| be over something已经从……的影响中走出来 | compliment(someone on something)称赞 |
| have good taste 有品位 | divorced adj. 离婚的 |
| embarrassment n. 困窘；难堪；尴尬 | gender n. 性别 |
| grow up 长大成人 | intimate adj. 亲密的 |
| lawyer n. 律师 | partner n. 伴侣； 合伙人 |
| risky adj. 有危险的；有风险的 | subordinate n. 下属；下级 |
Talking about places 谈论地方
| civilized adj. 文明的；开化的 | get away 休假 |
| horrendous adj. 可怕的；骇人的 | outskirts n. 市郊；郊区 |
| overlook v. 俯瞰；俯视 | spot n. 地点；场所 |
general 其它词汇
| pretty adj. 相当；十分 | a round of golf 一局高尔夫球 |
| take leave 离开；休假 | owe v. 应该给予；欠 |
学习建议
看录音文本，注意相关交谈中的重读和语调。英语是有重读节拍的语言，说英语时要有一定的节奏，并且我们可以通过重读和语调来表达特殊含义。听录音，在录音文本中标注重读的单词和句子的语调，比如：
I've been admiring you earring.↘ Did you get them over here?↗
Oh, do you like them? ↗No, actually they are a present from my partner.↘
Mm, he must have good taste.↘
Well, they were my choice, actually.↘
Review 复习
回答下面6个问题。
1 Think of two different ways of asking someone how long they have worked for a company.
2 How could you ask a person about their leisure interests?
3 What questions can you ask to find out more about where a person lives?
4 What diferent ways are there of asking another person about their holiday?
5 What question could you ask to change the focus of attention from you to the other person?
6 How couild you recover the conversation if you have asked a question that is awkward or too personal?
Useful phrases 实用表达
根据以下情景，写出恰当的句子。
1 Ask a colleague when she joined your company.
2 Ask a colleague how long he has been living in his present apartment.
3 Ask a client if he enjoys sports and what sports he enjoys.
4 Ask a colleague if he has any family.
5 Ask a client how she normally spends her leisure time.
6 Ask a client what she did for her last holiday.
7 Compliment a colleague on his choice of tie.
8 Ask a colleague about his tastes in music.
9 Ask a client if there's anything she does or doesn't like to eat.
Vocabulary 词汇
将左侧的单词（1-8）与右侧的释义(a-h)对应起来。
| 1 | pretty | a | feeling uncomfortable about something said |
| 2 | compliment | b | very personal |
| 3 | embarrassed | c | edges of a town or city |
| 4 | risky | d | quite |
| 5 | outskirts | e | male or female |
| 6 | gender | f | not safe |
| 7 | intimate | g | someone who's lower in rank or position |
| 8 | subordinate | h | say something nice about someone |
