职场实用英语

董云鹏

目录

  • 1 Meetings商务会议
    • 1.1 Needs Analysis
    • 1.2 Opening a meeting
    • 1.3 Presenting information
    • 1.4 Problem-solving
    • 1.5 Explaining and Clarifying
    • 1.6 Agreeing and Disagreeing
    • 1.7 Summarizing and Closing
  • 2 Business Negotiation商务谈判
    • 2.1 Need Analysis
    • 2.2 Preparing   to  negotiate
    • 2.3 Opening the negotiation
    • 2.4 Making proposals
    • 2.5 Reaching agreement
    • 2.6 Involving others
    • 2.7 Concluding the deal
  • 3 Telephoning电话沟通
    • 3.1 Need Analysis
    • 3.2 Focus on listening
    • 3.3 making calls
    • 3.4 Receiving calls
    • 3.5 Receiving and Leaving messages
    • 3.6 Dealing with problems
    • 3.7 Conference calls
  • 4 E-mailing电子邮件写作
    • 4.1 Need analysis
    • 4.2 Getting started
    • 4.3 Structuring your message
    • 4.4 Being clear and concise
    • 4.5 Choosing the right level of formality
    • 4.6 Getting the tone right
    • 4.7 Checking before you send
  • 5 Sociallising商务社交
    • 5.1 Opening a conversation
    • 5.2 Making conversation
    • 5.3 Building rapport
    • 5.4 Entertaining
    • 5.5 making arrangements
    • 5.6 Leave-taking
  • 6 Presenting商业报告和演示
    • 6.1 The first few minutes
    • 6.2 Using equipment
    • 6.3 Organizing what you want to say
    • 6.4 Maintaining interest
    • 6.5 Dealing with problems and questions
    • 6.6 Summarizing and Concluding总结和结束
Checking before you send
  • 1 checking bef...
  • 2 文本与参考答案

               Checking before you send

       发送前检查

学习内容摘要:

Ø  The importance of accuracy in your writing

Ø  Strategies for avoiding careless mistakes

Ø  Typical grammar, vocabulary, spelling and punctuation mistakes (since/for; presentsimple/

continuous; make/do, etc.)

典型语法、词汇、拼写和标点错误(如since、for一般现在时和现在进行时make、do的错用等)

Context 背景


邮件示例

看下面这些有关即将开始的培训课程的邮件节选。每封邮件给你的第一印象是什么?说明理由。

A

To:Janis.Parsons@comp.com

From:W.Smith@43HU.co.uk

Subject:Training materials                               Training_materials.doc

I have sended you a list of what the materials you must to bring to a training session.


B

To:Joan. Alexander@crete.fr

From:Simon.Williams@crete.fr

Subject:Sales training date

Please note that the postponed sales training will now be held on Thursday 13th(but 13th is      Friday!) February, in Room 314. I would be grateful if you could let me know as soon as         possible if you can attend.


C

To:M.Singh@drt.fi

From:Jon.Smart@men.com

Subjects:Conference

DearMatti

Thanking to you for brochur. I like assist conference.


D

To:P.Dawson@trainuk.com

From:S.Bass@internetuk.net

Subject:Training UK conference

I am writing to accept your invitation to give the opening speech at the“Training UK”

conference on 24th July of this year.The title of my speech will be “e-publishing/e-learning”   and will last approximately one hour.


Presentation语言呈现


电话

1 a请听这段电话录音,回答下列问题。


  1  Who is making the call?

  2  What is the call about?

  3  What will be e-mailed to the caller?

 b参看录音文本,核对答案。



2 看下面的邮件和文档。打电话的人有没有收到对方答应发给他的东西?可能需要和培训的组织者讲清楚什么?


Thank you for registering for the “Online Training for Business” conference, what is taking    place in Paris from 7-10 October.

I have attached the final conference program for Friday as you did request please not that there are any last-minute amendments to the itinery for Wednesday andThursday but there are a 

little for Friday.

On Friday, the plenary start at eleven o’clock and will be in Room 311. The workshop in 13:30 has been cancelled, as the principle speaker is ill.


Online Training for Business

8-10 October, Hotel Grand, Paris

 

Friday10th October

10:00          Plenary (Room311)

11:00          Workshop (Room 523)- “Recent developments in e-learning”

12:00-13:00     Lunch

13:00-14:00     Workshop (Room 546)- “Research into electronic conferencing”

14:00-14:30     Coffee

14:30-15:30     Free

3 再看一遍练习2中的邮件,邮件的语言和信息准确吗?找出邮件中的语法错误、拼写错误和标点错误。


观点

4 看下面一些公司邮件写作规范的节选,回答下列问题。

1 How well did the e-mail writer in Exercise 2 follow what is suggested?

2 Why do you think accuracy of language and information is important in business e-mails?

3 Do you follow these guidelines?

1

Reread the e-mail carefully,or get someone else to read it, to check you’ve told the recipient    everything he/she needs to know-and you’ve got your facts right. If a meeting’s on 14th and you write 13th, the recipient’s going to turn up on the wrong day.


2

Check for typing and punctuation errors. As e-mail full of such errors can make a bad 

impression on the most patient reader--and can even lead to misunderstandings.If it’s 

important enough to send , make sure the reader understands your message!


3

Any writer can make mistakes--but it’s important to try and limit these. Before you send your e-mail,use the spell/grammar check. Alternatively, use your dictionary and / or a grammar       book to check anything you are not sure of. Phone or send an e-mail to check anything you to do not understand.




小贴士

拼写检查功能能帮你检查拼写错误,但并不是所有错误都能检查出来。比如,拼写检查功能无法识别its和it’s的区别。



Practice 演练


信息

1 a 音频6.2是一个有关培训活动的对话,听录音,在做下面笔记。


Event:___________________________________________________________________


Date:___________________________________________________________________


Time:_________________________________________________________________

 

B 参看录音文本,核对答案。

2 读下列的邮件,根据录音内容改正其中的错误信息。


HiDiane

This is just a quick e-mail to let you know about the sales training event. Mike’s just told me    it’s now going to be on 16th March, not 13thApirl -- I think it’s a Tuesday. It starts about 

eleven and will go on until about five.

Best wishes

Leigh


小贴士

邮件里的时间、日期等信息务必要准确。

拼写/词汇

3 看下列易混淆词,说出每组中的两个词有什么区别。查词典,核对答案。你还经常会把哪些词弄混?

       Example:advice/ advise      advice = noun ; advise = verb

           1 principle / principal                                 2 interesting / interested

 3 personal / personnel                                4 valuable / expensive

 5 eventually / finally                                  6 become / receive

 7 trainer / trainee                                       8 however / although


4 用练习3中的词将下面的邮件补充完整。

I hope you’ve all had a good week.

I’m sorry to announce that we will shortly be losing Val Smith, who has been a very 1______  member of the 2 _________ department for over two years now. 3___________, Val won’t be moving far;she starts her new job at Renoy Communications in the High Street on 21st June. We wish her all the best in her new role as senior 4 ___________ .


5 _________, I have just 6 __________ this week’s edition of Business Leader. If anyone is 

7___________ in borrowing it, just let me know.


Thank you all for your hard work this week. Have a great weekend!

Surjit 


英式拼写和美式拼写

5 你们公司更倾向于用美式拼写还是英式拼写?下面每组词中,哪个是美式拼写,哪个是英式拼写?查词典,核对答案。

 1 canceled / cancelled

    2 centre / center

    3 color / colour

    4 organise /organize

    5 license / licence

    6 practice /practise

    7 traveler /traveller

    8 labour / labor

    9 theater /theatre 

小贴士

·无论使用美式拼写还是英式拼写,要注意保持一致。如果你的拼写检查功能设置为英式拼写,它会将美式拼写标记为拼写错误。

·注意,现在很多人已接受在英式拼写中使用-ize形式。但是,有些词即使在美式拼写中仍然是-ise形式,比如advertise你需要单独记住这些词。

标点

6 看下面“重要词汇和表达”部分的例句,回顾一下主要的标点符号用法。上面练习4中的邮件能说明哪些标点符号的用法?给下面的邮件加上正确的标点符号。


there are three parts to the course finance marketing and HR Mark Draper will be the main 

trainer for the finance and marketing sessions Joy Marlow will be responsible for HR do you

have any questions about the course content



语法

7 下面是一些典型的语法错误,请改正。你认为英语语法的哪些方面比较难?在第106页学习材料部分的表格里记下你常犯的错误。      


 

  Wrong version

 


 Correct version

 
 

1 I  have lived here since two years.

 

2 If I would  have more time, I would take a

course.

 

3 I am  thinking that we should postpone the  next training course.

 

4 We haven’t  had much participants on the    courses.

 

5 The trainer  made his best to motivate all the participants.

 

6 We all look forward seeing you soon.

 

7 There’s been  a significantly increase in the course cost.

 

       

 

Wrong  version

 
 

Correct  version

 



小贴士

找出自己语言方面的薄弱点很重要,这是解决问题的第一步。


8补全下列句子。

 1 At the last conference, there weren’t very many…

2 At work yesterday, I did my best to…

3 If I had more money,…

4 I have worked at the same company since…

5 I think that all training courses…

6 I look forward…

7 I’ve seen a significant…

9 看下面的这封邮件。有些地方作者不确定该如何表达,在发送之前需要确认。在给出的两种表达中,你会选择哪种?

 

    

Dear  Mr Chatha

 

I 1  write / am writing to invite you to 2 take / have part in a  forthcoming business    

seminar, 3 which / what is due to be held 4 at / on 6th  June in the Grand  Hotel, Altwood. The seminar is entitled ‘5  Doing / Making Business Online’. Full details of the  programme are attached.

 

If  you 6 have / will have any questions or would like any 7 advise /  adviceplease    do not hesitate 8 to contact / contacting me.

 

I  look forward to 9 hearing / hear from you.

 

Yours  10 faithfully / sincerely 

Maxine  Laportaire

 

10 下面画线处的语言表述有误。你会怎样改正这些错误?在邮件右边的横线上写出正确答案。 

 

Dear  John

 

Thank  you for your e-mail about lunch next Thursday.

 

I’d  love 0meeting  you, but unfortunately I 1will attend 

 

a  course that morning and its  not due to finish until

 

2p.m.3If you will be  free on Friday, shall we 4 to meet up 

 

then?  I suggest to go to  Starley’s. It’s a  new restaurant

 

which  has only been open 6 since  four weeks. If  you

 

7will like, I could 8 do  a reservation.

 

Anyway,  just let me know.

 

Best  wishes

 

Mario   





0 to meet

1                  


                 


3                  

4                     

5                     


6                     


7                     

8                    


11 修改开始“语言呈现”部分练习2中的邮件,改正事实上的错误和语言上的错误。

12 a 你从同事那里收到了一条语音留言。听录音,变听边完成下面的笔记


To do

E-mail…about the…

Date:…

Time:…

Place:…

b 写出邮件


Consolidation 巩固练习

1 试用英文写一封你在工作中需要写的典型邮件。 

2 写完邮件之后,仔细检查是否有错。 

3 请老师(或同事、朋友)帮忙指出邮件中的错误,自己改正这些错误。 

4 错误改正之后要牢记,避免再犯。 

5 如果你已经学完了第1-5单元:

a 根据下面学习材料部分的表格,检查你写的邮件。

                       


 

Yes/No

 
 

Is it well structured? 


 

Is it clear and concise? 

 

 

Is the level of formality appropriate? 


 

Is the tone appropriate? 


 

Is the language/content accurate? 


b 自己起草一份实用邮件写作指导原则,供你们公司的员工参考。


Reference 重要词汇和表达


Grammar语法

Conditionals条件句

First conditional:If + present simple, will /    could / might +infinitive

第一条件句:If +一般现在时,will/ could / might +动词原形

If I see him , I will tell him.

如果我看见他,我会告诉他。

Second conditional: If + past simple, would / could / might + infinitive

第二条件句:If + 一般现在时,would /     could / might + 动词原形

IfI had more time, I would take a course.

如果我有时间,我会选一门课。

Relatives关系从句

The man that I was speaking to yesterday is   the Production Manager.

昨天和我说话的那个人是生产经理。

Jackie Morgan, who is the Media Account   Manager, has been promoted.

媒体客户经理杰基·摩根升职了。

Do you know whose journal that is?

你知道那是谁的日记吗?

Tomorrow’s meeting, which starts at ten, will be held in Room 495.

明天的会议十点钟在495房间召开。

For / since

I have lived here for two years / since 2001.

我住在这里已经有两年了/ 我从2001年就住在这里。

Some / any

There are some amendments.

有一些改动。

There aren’t any problems.

没有任何问题。

In / on / at / --

in  February / on Saturday / at the weekend / next week

在二月 / 礼拜六 / 周末 / 下周

Much / many

We haven’t had much success with the course.

这门课程并不是很成功。

There weren’t many participants.

参与者并不是很多。

Gerund / infinitive动名词 / 不定式

I look forward to hearing from you.

期待您的回信。

If you have any questions, please do not

 hesitate to contact me.

如果您有任何问题,请尽管跟我联系。

Adjectives / adverbs   形容词 / 副词

There’sbeen a significant increase in the 

course cost.

课程费涨了很多。

The course cost has increased significantly.

课程费涨了很多。

Punctuation 标点符号

Two people are leading the session: Juan and Jose.

胡安和乔斯两个人将首先发言。

Macro will give Thursday’s plenary; Regina will give it in Friday.

马克罗将主持周四的全体会议;雷吉娜将主持周五的全体会议。

The rooms we’ll be using are 102, 232, 356, 411 and 455.

我们要用的房间是102,232356411

455

The training course was great!

这门培训课程非常好!

Are you attending the conference , too?

你也会出席会议吗?

Michaela,who is my boss, is running the 

course.

我的老板迈克拉开设了这门课。

Vocabulary 词汇

British and American spellings英式拼写和美式拼写

cancelled/ canceled v.取消

centre/ center  n. 中心

colour/ color  n.颜色

labour/ labor  n.劳工;劳动

licence/ license  n.许可证;执照

organise/ organize  v. 安排;组织

practise/ practice  v. 练习

programme/ program  n. 程序;计划

theatre/ theater  n. 戏院

traveller/ traveler  n.旅客;旅行者

Easily confused words易混淆词

advise v.建议advice n.建议
become v.成为receive v.收到
finally adv.最后;终于eventually adv.最后;终于
however adv.然而although conj.虽然
interested adj.感兴趣的interesting adj.有趣的
personal adj.个人的personnel n.人员;员工;人事部门
principal adj.主要的principle  n. 原则;规范
trainee n.学员;受训人员trainer n.培训师;教练员
expensive adj.昂贵的valuable adj.珍贵的;有价值的

Training 培训

coursematerials)课程(资料give(the plenary/the opening speech)主持(全体会议)/做(开场发言)
make(a reservation/a mistake/a plan)预定/犯错/定计划session n.(培训的)一期;培训课;(一届)会议
participate v.参加      participant n.参与者
train v.训练;培训 training n.训练
trainee n.学员;受训人员  trainer n.培训师;教练员
workshop n.研讨会


 Review  复习


1 补全句子 

   1  I have worked as a trainer for …

   2 I don't attend many …

  3 Next Wednesday, I …

   4 If I had more money, ...

   5 I look forward to …

   6 Do you know whose …

   7 Please don’t hesitate to …

   8 We haven’t had any …     

2 连线

   1 to take                                             a  an invitation

   2 to accept                                   b  a course

   3 to make                                     c  a reservation

   4 to check                                     d  business

   5 to do                                          e  a mistake

   6to correct                                   f  advice

   7 togive                                        g  a record

   8 tokeep                                       h  an e-mail


选择正确的选项,完成句子。

   1 Although/ However the interview wasn’t until 4 p.m., I arrived at 3 p.m.

   2 Jan Larsson, who/what hasworked here for three years, is leaving next week.

  3 I’m looking forward to see/seeing Martina on Wednesday.

   4 Is anyone interested/ interestingin taking the e-learning course?

   5 Frances has got an interview this week – Ithink its/it’s for the Project Manager job.

   6 There haven’t been much/manyapplications for vacancy so far.

4 找出下面邮件节选中的错误并改正。

Thank you for your e-mail inviting me to be your plenary speaker at the ‘Sales Direct’ 

conference in London in next month. I would be delightful to accept your invitation. However, I am very grateful if you could let me know as soon like possible when exactly the conference is taking place in which center and what I should speak about.

 


学习建议

 用词典来查找确认英式拼写和美式拼写(如:BrEAmE)。还可以利用词典查找惯用搭配,例如:do v. ~business, a deal       make v. ~ a suggestion, adecision