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1 getting the&...
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2 文本与参考答案
Getting the tone right
语气恰当
学习内容提要： The importance of making a good impressionon the recipient 给收件人留下一个好印象很重要 Useful language for being polite (Shall I…;of course, you can …) 实用的礼貌表达（如：Shall I …;of course you can …） Way of altering the tone of your message(highly … ; quite…) 改变邮件语气的方法（如：highly… ; quite…） |
Context 情景
回复邮件
1 将邮件1-3与回复A-C对应起来。
1
Would you mind if I took 13thJuly off work? I’d really like to attend a sales conference in Brighton. Regards |
2
I’ve got some free time this afternoon.Would you like me to help you to arrange your business trip to Paris? Best wishes |
3
I’ve booked your hotel accommodation for next week, as requested. I’m attaching details of the arrangements. Please could you confirm you are happy with them. Thank you |
A It looks like you have made a mistake. I asked for a room with a shower, not a bath. Sort it out as you can, will you. |
B No, YOU CAN’T.WE’RE FAR TOO BUSY THEN. |
| C I don’t really need any help. I can manage just fine on my own! |
2 a 如果你收到了上面的回复，你会有什么样的感觉？选择一种表情符号，说明理由。
：-） ：） ：-（ ；-） ：-0 ：-> :/ :-D
小贴士 到第83页“重要词汇和表达”部分查找每个表情符号的意思。 |
b 听音频5.1中收件人收到上面邮件回复后说的话。
Presentation 语言呈现
语气
1 回想一下你最近收到的两封邮件。你会用下面的哪些形容词来形容每封邮件？再回想一下你最近发出的两封邮件，你认为收件人会用哪些形容词来形容它们？
friendly abrupt sarcastic direct tentative polite confident jokey rude positive professional |
2 你认为想要快速写出简短而又不显得太直接、太无礼或咄咄逼人的商务邮件是一件容易的事吗？
写作策略
3 用框中的表达将下面的邮件写作策略节选补充完整。展开头脑风暴，想想空白处还可以填其他什么答案。
| anyone throughout the world between colleagues you are shouting any body language your purpose get someone to checke-mail first sensitive |
1 Respond fully to all external e-mail within four hours. (Where this is impossible, and to avoid rushing off an e-mail that may cause offence, send a short message to let the person know when to expect a full response from you.)
2 Think carefully about what you write. Your e-mail is a permanent record and can be forwarded to ___________________________. .
3 Be careful of your tone. Unlike with other communication (face-to-face, telephone, etc.), there is not ____________________________. .
4 Adapt your tone to suit the relationship you have with the reader and________________. .
5 Don’t write the whole message in capital letters. It gives the impression that ____________ .
6 Don’t send an angry e-mail (‘flaming’). It’s better to _____________________.
7 You may usesmileys, emoticons. etc. (:)), but only_________________.
8 Consider whether e-mail is the most appropriate method of communicating your message. For example, avoid using e-mail for situations which are___________ -have a face-to-face meeting or use the telephone instead.
小贴士 商务活动中，态度积极，尽量给收件人留下良好印象很重要。 |
提议与询问
4 a 看本单元邮件中出现过的这些表达：
1 Would you mind if I took 13th July off work?
2 Would you like me to help you to arrange your business trip to Paris?
3 Please could you confirm you are happy with the arrangements.
哪个表达是用来：
A offer to do something?
B ask someone to do something?
C ask to be allowed to do something?
b 看下面的表达， 判断每个表达属于上面A、B、C中的哪类。
1 Would you cancel my hotel reservation for me?
2 Do you mind if I make a change to my booking？
3 Shall I arrange for a taxi to pick us up from the airport?
4 I would be grateful if you could send the invoice directly to me.
5 Can you orange my transfers, please?
6 May I amend my hotel arrangements?
7 Let me meet you at the airport.
8 Would you mind calling the conference centre to confirm our arrival time?
9 I could meet you at the station if you like.
10 Would it be possible to change the time of my fight?
直接/婉转
5 每组的两个句子中，哪个更直接？
1 a Sort out the arrangements for me, will you?
b Please could you sort out the arrangements for me?
2 a I need you to help me with the report.
b Would you mind helping me with the report?
语气强弱
6 下面的更改对写信人的强弱有什么影响？
1 It’s a bad idea. → It’s not a very good idea.
2 The airport is modern. → The airport is very fairly modern.
3 I’ll pickyou up at 9 a.m. → I might pickyou up at 9 a.m.
4 I recommend the Hotel Bristol. → I highly recommend the Hotel Bristol.
5 My colleague’s meeting me for lunch. → My colleague’s probably meeting me for lunch.
6 It’s inconvenient. → It’s not very convenient.
7 I agree with your plans.→ I completely agree with your plans.
8 You should leave at 7 a.m. → You must leave at 7 a.m.
小贴士 不要因为收到看似无礼的邮件而生气，有些文化只是比其他文化在表达上更直接而已。 |
Practice 演练
更礼貌的表达
根据提示改写下列句子，避免表达太直接。
1 I want a single room with an ensuite bathroom. (Could…)
2 Send me your latest hotel brochure. (Would you…)
3 I need a taxi to pick me up from the airport at 10.30 on Monday. (Can you…)
4 Cancel my flight, will you. (Would you mind…)
5 Leave us your contact details for Paris before you leave. (Would you…)
6 You haven’t paid your hotel bill. (The hotel bill doesn’t seem… )
7 I want a room with a view. (Would it be possible…)
8 Confirm my reservation by faxing me on 00 43 485 39489. (I would
be grateful if…)
小贴士 想想收件人看到你的邮件后会不会觉得不够礼貌或要求太苛刻. |
改变语气
用框中的单词补全下列句子，每空填一个词。
highly really quite entirely much definitely far very |
1 I disagree____________ with what you said earlier about the conference.
2 The hotel’s not____________ good.
3 The hotel was__________ better than I expected.
4 I__________recommend the Hilton Hotel in Budapest.
5 The trip was __________nice, I suppose, but not wonderful.
6 The course in Paris wasn’t __________that useful.
7 I’d __________rather you didn’t take Tuesday off.
8 I’d __________go to Prague again.
说明规定
3 你会对新加入你们公司的员工说明那些要求？补全下列提示。
1 Everyone here must… 2 People should…
3 We can… 4 You mightlike to…
5 We could…
礼貌回答
4 将每个问题与右侧一个简短而有礼貌的回答连接起来。
1 May I take part in the e-learning training course in Geneva? | a Thanks for asking, but Shelly’s already called. |
2 Do you mind if we have the sales conference on 13thJuly ratherthan 7th ? It’ll mean staff from the Munich branch can also attend. | b It’s very kind of you to offer,but Mark has already agreed topick them up. |
3Would you mind if I took a day off work next week to attend part of the project management conference in Berlin? | c Thankyou for your offer. It would be really helpful if you could organize everything for me. |
4 Shall I meet the visitors at their hotel tomorrow? | d By all means postpone the event for a week. It sounds could like a very good idea. |
5Would you like me to phone for a taxi to take the visitors back to the airport tomorrow evening? | e Of course you can attend. Just let me know when this will be. |
6Would you like me to book your flight and make a hotel reservation for your business trip to Helsinki? | f I’d rather you didn’t takeTuesday off, but any otherday would be fine. |
小贴士 在发送邮件之前，找人帮你调查一下或者自己读一遍，看邮件的语气是否恰当。 |
6 听你团队里一位的留言，根据要求写一封简短的邮件。
7 根据下面的提示单词，写出完整的句子。
1 I/ pick / up / clients / you / like.
2 you/ cancel / my / hotel / reservation / me ?
3 possible / change / my / flight ?
4 mind / help / me / report ?
5 I/ rather / you / not / take / holiday / now.
逻辑顺序
8 重新排列下面句子，组成两封独立的邮件，然后看看你该怎么回复每封邮件。
| a | I’ve got to into town after work |
| b | Please could you confirm that you have received it. |
| c | Yours sincerely |
| d | Pat Griffiths |
| e | I could take you to thetrain station at the same time if you like. |
| f | Dear Franz |
| g | Subject:Lift to thestation |
| h | Just let me know. |
| i | Lauren |
| j | Subject: Accommodation guide |
| k | Dear Mr Williams |
| l | I have posted a copy of ‘Corporate Accommodation’ today. |
| m | Best wishes |
Consolidation 巩固练习
1 想一想你需要些一封工作邮件。
2 从本单元选三个礼貌的表达用在你的邮件里。
1 ______________________________________________________
2 _____________________________________________________
3_______________________________________________________
小贴士 想想你希望达到什么目的，据此选用合适的语气。 |
3 以上表达没使用一个，就在其上面打钩。
4 请人读一下你写好的邮件。你会用什么形容词来形容邮件的语气？
Reference 重要词汇和表达
Useful phrases 实用表达
Asking to be allowed to do something(and responding)请求获准做某事（以及回复）
May I（after my hotel arrangements）？ | 我可以（更改我的酒店预订吗） |
Would it be possible to（change my flighttime）？ | 可以(更改我的航班时间)吗? |
Do you mind if I ( pay after）? | 你介意我(稍后付款）吗？ |
Would you mind if I ( took 13th July off)？ | 我（７月13号请假一天）可以吗？ |
By all means ( postpone the event）. | 务必要（推迟这项活动）。 |
Ｏf course you can (attend the session ). | 你当然可以(参加这期培训)。 |
I’d rather you didn’t( take Tuesday off). | 我希望你还是不要（礼拜二请假）。 |
Ｉ’m afraid you can’t（have the whole day off）. | 恐怕你不能（请一整天假）。 |
Asking someone to do something请求某人做某事
Would /Can/Could you(cancel my reservation)? | 你可以（取消我的预约）吗? |
I would be grateful if you could (confirm the time). | 如果你可以（确认一下时间），我将不胜感激。 |
Pleasecould you (organize my transfer)? | 你能不能（帮我安排转车）？ |
Would you mind (callingthe conference center)? | 请（给会议中心打个电）话好吗？ |
Offering to do something (and responding)主动提议做某事(以及回复)
Shall I (order a taxi)? | 需要我（叫辆车租车）吗？ |
Let me (meet you at airport). | 我（去机场接你）吧。 |
I could （meet you at the station) if you like. | 如果你愿意，我可以去车站你）。 |
Would you like me to（ help you） ? | 你需要我(帮你)吗？ |
Thanks for asking, but （she’s already called）. | 谢谢你的提议但是（她已经打过去电话了） |
It’s very kind of youto offer, but (someone has already done it). | 谢谢你的提议，只是（已经有人这么做了）。 |
Thank you for your offer. | 谢谢你的提议。 |
Vocabulary 词汇
Business travel 商务旅行
arrange / ə'reɪndʒ/ v. 安排 | arrangement / ə'reɪndʒmənt/ n. 安排 |
arrival time 到达时间 | attend ( a conference) 出席（会议） |
bill / bɪl/ n. 账单 | book ( accommodation) 预订（住宿） |
business trip 商务旅行；出差 | cancel / change / make /confirm ( a reservation) 取消 / 更改 / 进行 / 确认（预订） |
conference/’kɔnfərəns/ n.会议 | flight/flaɪt/ n.航班 |
make(a mistake) 犯（错误） | organize(atransfer) 安排（转车） |
phone (for a taxi) 打电话（叫出租车） | pick(someone up)（用车、船等）接（某人） |
single/doubleroom (with an ensuite bath/ shower/view)（带有浴缸/带有淋浴/能看到风景的）单人房/双人房 | sort out (a problem) 解决（问题） |
Smileys/emotions笑容符/表情符
:-) =happy高兴 :) =smiling微笑 :-( =sad/frowning难过/皱眉 ;-) =winking/flirting/joking眨眼/调情/开玩笑 :-O =shocked吃惊 :-> =sarcastic讽刺 :-/ =thinking思考 :-D =laughing大笑 |
学习建议
注意记录那些有用的介词短语，例如：to take part in (a course);to pick someone up (from the station);to take a day off (work) 实用的词语搭配也要记下来，例如：to attend (a conference）；to book (accommodation); to cancel (a reservation);to arrange (a trip) |
Review 复习
1 按正确顺序排列下列单词，组成问句。
1 call to like would you me taxia
2 could the you confirm time your of arrival
3 a you mind I later would if took later flight
4 guide to like I’d to speak the tour
5 reference have I may your booking please
6 I the hotel shall book accommodation
2 按照礼貌程度从高到低，给下列表达排序。
Is it OK if I…? May I…? Could I …? I want to …
3 改写下列邮件，使之更客气、更礼貌一些。
Dear Bernd I need a return ticket to Frankfurt on 18th August. Send it to my home address, will you-by Friday if you can. Hari |
4 将下面的邮件补充完整。
Dear Merle I’m going to Paris on a business 1 t________ form 13th-16th July. I would be grateful if you could book my 2 f________ and organize 3 a________ for me. If possible, I would like a 4 s________ room with an 5 e________ bathroom. Thankyou Jens |
5 在本单元中，你还能找到哪些与商务旅行相关的词？填入下面的表格中。
| Noun | Verb | Adjective |
6 你即将去巴黎出差。根据你所做的笔记，给HGF酒店写一封邮件预定房间。
l ensuite single room l river view l transfer from airport to hotel
|
